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Restart to update Firefox

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I cli… (funda kabanzi)

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I click Help > About Firefox. It would appear that the update did not happen for some reason. Do I need to re-install Firefox to get around this problem?

Asked by Larz 3 izinyanga ezidlule

Last reply by lmacri 1 inyanga edlule

"Sync and save data" option not showing up on mobile.

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the setting… (funda kabanzi)

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the settings, I get the pop up telling me to find "sync and save data" I hit the three dots at the top right of the mobile app and don't get the option at all. Thanks.

Asked by CJ 3 izinyanga ezidlule

Last reply by jonzn4SUSE 3 izinyanga ezidlule

keyboard and QR scan appears automatically useless function

Stop keyboard and QR scan from appearing when app opened. If I want keyboard then I will tap search. I have pinned sites and bookmarks I use first and usually don't use… (funda kabanzi)

Stop keyboard and QR scan from appearing when app opened. If I want keyboard then I will tap search. I have pinned sites and bookmarks I use first and usually don't use search. Using search less with all the tracking and always wrong AI assumptions. Keyboard doesn't disappear when search is tapped. Doesn't disappear when screen is tapped. Obscures results. Been a problem for years.

Asked by sbonner1914 3 izinyanga ezidlule

Last reply by Swim Fan 3 izinyanga ezidlule

Firefox 136.0 not rendering PDF properly

Hello, I have a PDF that opens and displays correctly in Adobe as well as the Edge Browser. However, when I attempt to open it in Firefox in Windows 11 it doesn't show … (funda kabanzi)

Hello,

I have a PDF that opens and displays correctly in Adobe as well as the Edge Browser.

However, when I attempt to open it in Firefox in Windows 11 it doesn't show the letter "i" - - - I swear I'm not making it up. I had a friend try to open it in her Firefox (Windows 10) the letter "i" is also missing.

I wish I could attach the actual PDF so others can test but I will add a screenshot to this message.

Regards,

Paul

Asked by pmcd406 3 izinyanga ezidlule

Last reply by Snappy 3 izinyanga ezidlule

Firefox asking primary password at startup when sync not enabled

Firefox suddenly and inexplicably started asking for my primary password twice when I start the browser. I am not in sync enabled mode. When I cancel the primary passwo… (funda kabanzi)

Firefox suddenly and inexplicably started asking for my primary password twice when I start the browser. I am not in sync enabled mode. When I cancel the primary password request twice Firefox behaves normally. It does this even after I disable extensions and it does it when I start Firefox in troubleshooting safe mode. My other computer is not doing this.

Asked by ratherfish.1 3 izinyanga ezidlule

Last reply by TyDraniu 3 izinyanga ezidlule

Sudden sound problem that couldn't be solved as it used to - then found a new issue

I used to have an occasional sound problem with FF, usually felt when YT clips could not be heard any more. I mean to remember that it could be fixed (until next time) by… (funda kabanzi)

I used to have an occasional sound problem with FF, usually felt when YT clips could not be heard any more. I mean to remember that it could be fixed (until next time) by restarting the file explorer somewhere in Task Manager - not a convincing solution but one I could live with.

Today, there's a new situation. Again, trigger was the missing YT sound in FF - not in fx Edge, and that the Task Manager trick didn't work (or maybe I restarted the file manager in the wrong tab?). Looking for a solution, I happened to see that the YT mute function in the FF tabs seems to be gone. However, other sounds are affected likewise. Also, I can't see them in Edge either. After various restarts (or maybe something else I did, instigated by the various instructions I found?), the sound is back.

However, while continuing to pursue possible solutions, I also happened to find that my browser is being 'administered by my organisation' - what ever that means (see two annexes). Who did that? I would say, this is not something I did, I would prefer to see it gone. But how? Will the other browsers (which I keep as a spare, and that I'm hardly familiar with) be likewise affected?

This is an equation with too many unknowns for my limited knowledge, are such effects known? Would there be an approved way-out for it?


PS I have checked https://support.mozilla.org/bm/questions/1412934 especially the message posted by lazizakhmedov1014, and do not see this to apply to me - short of a reinstall - FYI

Asked by don.mitchel 3 izinyanga ezidlule

Last reply by jonzn4SUSE 2 izinyanga ezidlule

Firefox Update wipes out all my Extensions

In my Win 10 PC, Firefox has been set to update automatically as it is recommended. 136.0.2 (64-bit) is the most recent one that updated automatically. Now all my exten… (funda kabanzi)

In my Win 10 PC, Firefox has been set to update automatically as it is recommended.

136.0.2 (64-bit) is the most recent one that updated automatically.

Now all my extensions have been wiped out, my workspace changed.

That is such a breach of integrity, and a lack of respect for the user, and his carefully set up work environment, when an Auto-Update just molests my work environment. And then I have to take out hours from my busy routines, to devote to restoring everything to how it was.

There is no rollback feature for Updates, esp when Updates do the havoc they do.

There is no proper Session Management, and a standard protocol for saving, aggregating sessions across different installs, rollbacks, etc, and having the most updated, and complete one, where the onus is on the user not losing data.

Now I have to go hunt around for the past profiles, and name the present one as old, and hope that Firefox functions with integrity, and completeness to restore my whole work environment from the last profile. I'll of course be losing whatever work I happened to do in the new profile now. One never knows how complete these profiles are to reconstruct things exactly the way they were.

Strange. I always believe that stability, and integrity, and a dedication towards that on behalf of the user would be the primary goal. Now it's all about chasing something else, some bells and whistles, and faster performances, and throwing stability, and data integrity under the bus.

Asked by Shrikant Shrinivas 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 2 izinyanga ezidlule

Firefox asks twice for my primary password when opening (and for SETTINGS)

I'm using Firefox v136.0 on a Windows 11 host. Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously en… (funda kabanzi)

I'm using Firefox v136.0 on a Windows 11 host.

Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously enabled and defined a primary password.) I'm also prompted twice to enter the primary password when I open the Firefox's SETTINGS page. This happens in "regular" and SAFE mode. I do not have any extensions installed nor themes installed/enabled. The only plugins that are installed are "OpenH264 Video Codec provided by Cisco Systems, Inc." and "Widevine Content Decryption Module provided by Google Inc."

When I delete the primary password, the browser does not prompt me to enter the primary password on startup or when opening the SETTINGS page.

FWIW, I've tried the following sequence, but the problem persists:

  1. Uninstall Firefox
  2. Delete as many temporary files as I can in $HOME\AppData\Local\Tmp\
  3. Delete $HOME\AppData\Local\Mozilla\
  4. Delete $HOME\AppData\Roaming\Mozilla\
  5. Reboot
  6. Reinstall Firefox
  7. Open Firefox and add a primary password
  8. Close and reopen Firefox

When I reopen Firefox, it prompts me twice to enter my primary password. When I open Firefox's SETTINGS, I am prompted twice to enter the primary password.

Any suggestions as to how I can convince Firefox to not prompt me twice for the primary password when opening the browser would be appreciated.

Asked by Jim Fischer 3 izinyanga ezidlule

Last reply by rkuga 3 izinyanga ezidlule

right click menu broken

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new t… (funda kabanzi)

I have Firefox version 136.0.2. I think it was quite recently updated. The right click menu is broken. The choice list is much longer, and the choices "open link in new tab" and "copy link" (ones I tried) do not work. This only started happening this morning. Right click works fine in Chrome. Screenshot included.

Asked by Sigurd Andersen Jr 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

Picture in picture

I have a continuous problem when using the Picture in picture mode on an android phone. When enabling Picture in picture the video turns to this (see picture) and won't p… (funda kabanzi)

I have a continuous problem when using the Picture in picture mode on an android phone. When enabling Picture in picture the video turns to this (see picture) and won't play it anymore. For the last 2-3 days I haven't been able to use the mode, please help.

Asked by Hubert 2 izinyanga ezidlule

Last reply by TyDraniu 2 izinyanga ezidlule

How can I add the translation icon to the toolbar

How to add translation icon to the toolbar? The toolbar does not show the translation icon and Manage Toolbar does not show an icon for it. I am running Firefox 136.0 on … (funda kabanzi)

How to add translation icon to the toolbar? The toolbar does not show the translation icon and Manage Toolbar does not show an icon for it. I am running Firefox 136.0 on Windows 10 Pro.

Asked by stevepgeneral 3 izinyanga ezidlule

Last reply by James (On Leave) 3 izinyanga ezidlule

On top videos not working

Dear all, Since the last update the on top YouTube videos are not playing anymore. When open YouTube video full screen with browser, then clicking on home button. It ope… (funda kabanzi)

Dear all,

Since the last update the on top YouTube videos are not playing anymore. When open YouTube video full screen with browser, then clicking on home button. It opens on top video. But this video is not playing. Could you please fix it? Regards

Asked by Constantin M 2 izinyanga ezidlule

Last reply by TyDraniu 2 izinyanga ezidlule