Yonke imikhiqizo Community Forum

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Recaptcha isn't working in Firefox. It works in Chrome, Opera, and Edge with no issues, it will either just go to a check mark or open the window with the pictures to choose, on both regular pages and on the Google Recaptcha Demo site Google Recaptcha Demo site. But when I load a page that requires Recaptcha in Firefox, it just spins forever. It was working fine a few hours ago, and I didn't change any settings or anything in Firefox. I was filling out a job application and it worked fine, then I went to another job application and Recaptcha won't work at all, even on the Recaptcha Demo site.

I'm on version 125.0.3 (64-bit), on Windows 10. Not using a VPN or anything like that, just a standard Ethernet connection, with whatever Charter gives me.

Steps I've tried, none of which have helped:

1. Cleared Cookies. 2. Restart Browser. 3. Restart Computer. 4. Restart Modem and Router. 5. Opening Firefox in troubleshooting mode. 6. Ensured Firefox was up to date. 7. Reinstalling Firefox. 8. Turned Connection Settings to no proxy. 9. Turned off Enhanced Tracking Protection. (It's set on standard otherwise, and I didn't change it) 10. Release/Renew IP via Command Prompt.

I'm genuinely at a loss of what to do, after a couple of hours of searching around for solutions. I don't get how it just stopped working in the span of like ten minutes when I didn't change any settings or anything. Firefox is my main browser and it would be a tremendous pain to have to use another browser for any pages that require Recaptcha.

Any assistance or advice to solve this problem would be greatly appreciated!

Audio on my PC works except on the firefox browser. The browser is not muted, I've checked the volume mixer, i've reinstalled firefox, but nothing seems to work. This just started occurring a couple days ago. When I restart the pc, i will get audio from firefox for a couple seconds then audio stops.

I have been trying to solve this problem on and off for about a year now, but 99.99% of the time I try to access https://en.wiktionary.org/ , I get the following error: Secure Connection Failed An error occured during a connection to en.wikitionary.org PR_END_OF_FILE ERROR Error code: PR_END_OF_FILE_ERROR

• The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
• Please contact the website owners to inform them of this problem.

Learn more... Try Again

I have NEVER gotten this error message for any other website. And the strangest thing? Sometimes I CAN access Wikitionary with zero problems, but this phenomena tends to only happen when I attempt to access the website very late at night or really early in the morning. I cannot think of a single thing I have done differently when this happens.

By the way, I am able to access Wikitionary from Microsoft Edge just fine, it is ONLY Firefox where I have this problem.

Hi,

I am a student, who tend to mass download files at once. The annoying part is that after every download, firefox automatically opens up the downloaded file in a new tap. How can I disable automatically open files after download?

Thanks.

This randomly happened over the past few months but last couple days it's bad. The Google Sheets cells I have open on Firefox turn black. You can scroll and they will come back but just briefly and back to black. Very annoying as these are shared sheets for my business with other employees. It's not happening in Vivaldi Browser or Edge. I hate Chrome so not even trying it there but guessing it's fine. Seems to just be Firefox all of a sudden. See pic. Help please as I have no clue what's causing this.

On a couple of websites, but in particular Rogers.com, the captcha just never ends. It asks to click on all the bicycles, I click on them one at a time until no more appear, hit verify, it brings up something else. It will do this dozens of times and just never ever end.

Switch over to Edge, does the same. Switched to chrome and it works fine. Has google done something to captcha to deny it working on other browsers?

I have checked to see firefox is up to date and it is. I have disabled all extensions/addons. I have run malware/virus scans. On the Rogers community forums there are all kinds of people having problems but there are no solutions on how to fix. Oddly (or not) the problems are similar...captcha won't work on Edge, Firefox but will work on Chrome.

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite loop. On the Cloudflare community site they say it could be because of things like adblock but even without any adblock or anything of the sort on it does the same thing. Sadly Cloudflare community doesn't support being used on Firefox. So maybe they don't support being used on Firefox in general? I have contacted the actual websites support but they don't seem to even read submitted inquiries because I never hear anything back from them except the automated message they received it. It is now preventing me from using certain things in general which as before it wasn't that big of a deal but recently they changed the site layout and still allowed you to use the old layout but the verification blocks you from using the old layout. The first one is one from a couple of weeks ago when it only effected me trying to open things in a separate tab and the second one is the newer one which prevents me from accessing the old layout. I'm not sure what to do about it since nothing I specifically could do to solve it has helped. I have opted into sharing data under troubleshooting IDK how well that'll help.

Similar to the issue described in this thread (https://support.mozilla.org/bm/questions/1240674), I am unable to open Firefox - it simply refuses to open. I've tried multiple times, the option key, and re-installing. Nothing seems to work, which suggests something about my user settings is the issue, but a) I am not keen on deleting this if possible and b) I won't delete my user settings unless that is necessary. Like the attached thread, I am happy to attach crash reports, but without the ability to even open Firefox properly it's not obvious how I do this - force-quitting it just sends a report to Apple.

Any help much appreciated - I'd quite like Firefox working again.

My laptop is a MacBook Pro 13 2020 (Intel) running macOS Monterey (12.7.4). I installed the version of Firefox available for download as of writing (v127.0 based on Finder).

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second and then the window shrinks down to a small square on the bottom right-hand corner of my screen. Sort of like when the youtube app minimizes a video. This window is unclickable and also everything at or below it in android is unclickable while it's there. If I click the window button on android and swipe the firefox app up to close it and restart it, Firefox doesn't even close and I can still hear sound from the video. I have to select on the Firefox app again which will restore the full window and then click the full screen button one more time and it will work. This issue is happening on every website I play video on on the Firefox app and it is extremely irritating. I'm about ready to switch to another app if this can't be solved, but Firefox is the only browser that allows ublock origin so I don't want to do that. Can anyone help?

Firefox stopped working with my VPN on when I updated my OS to Sonoma, yesterday. I use PIA for my VPN.

I have done the following, so far, restarting my system several times between trying these things:

Checked that internet connection and modem are fine. All pages load in Safari, with VPN running, but I prefer Firefox.

Checked the Network settings for my Mac. Ensured that No Proxy was selected.

Cleared my Firefox cookies, cache and history.

Tried running in troubleshooting mode, turning off all extensions.

Tried turning off Advanced Tracking Protection, which I usually run on Custom.

Refreshed Firefox.

Finally, I turned off my VPN and, viola, all sites work. Turned it back on, and can’t navigate, again. For instance, I tried to open YouTube, and got a blank screen. Turned off VPN, and got to main YouTube page. Turned the VPN on and tried to log in…nope. Turned it off and logged in. Turned it back on and tried to open a video….nope. Turned it off and opened the video…etc., etc..

I very much wish to continue using both Firefox and my VPN. Can you suggest a course of action? Thank you for any advice you can give!!

Firefox 129.0.2 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002 - 1.0

Running on kubuntu Linux 24.04, kernel version 6.8.0-41-generic (64-bit) KDE Plasma Version 5.27.11 Qt Version 5.15.13

I've posted a description of my problem on the kubuntu forums: https://www.kubuntuforums.net/forum/newbie-support/help-the-new-guy/681835-firefox-eating-up-a-lot-of-cpu

Here is a synopsis of my posts on that thread to distill the most noteworthy symptoms:

I have snap Firefox installed.

$ snap list Name Version Rev Tracking Publisher Notes bare 1.0 5 latest/stable canonical✓ base core22 20240731 1564 latest/stable canonical✓ base firefox 129.0.2-1 4793 latest/stable mozilla✓ - firmware-updater 0+git.5007558 127 latest/stable/… canonical✓ - gnome-42-2204 0+git.510a601 176 latest/stable/… canonical✓ - gtk-common-themes 0.1-81-g442e511 1535 latest/stable/… canonical✓ - snapd 2.63 21759 latest/stable canonical✓ snapd thunderbird 128.1.0esr-1 507 latest/stable/… canonical✓ - $

If I start firefox from the shell command line, it runs fine. It runs the shell script in /usr/bin/firefox, which ultimately executes /snap/bin/firefox. Clearly that shell script is doing some configuration that I don't understand.

If I​ hit Alt-space I see the menu in the referenced screen grab (see attached).

If I select the first entry, to run firefox from the command line, it has the same effect as starting /usr/bin/firefox from a bash shell; it works fine. However, if I select the third entry, firefox does not play any video; I've mostly tested with YouTube videos that have actual video and audio.

I'm not sure what gets executed when I select the third option from the Alt-space menu. It appears from doing a "ps -ef" that it's the same /snap/firefox/... executable. But I'm wondering why is this entry in the Alt-space menu and how does it get initialized or 'configured' to run.

Additionally, if I do start firefox from the entry with the firefox browser icon, and it fails to play video, I must then uninstall firefox using snap and then reinstall in order to get video playback to work. That is, after a failed start, simply exiting firefox and restarting it from the shell command line will not work; firefox will not play video correctly at all.

I also noticed that on my PC desktop, "snap list" lists firefox as "firefox 129.0.2-1 4793 latest/stable mozilla✓ -"

But on my old Lenova laptop running the same kubuntu version, "snap list" lists firefox as "firefox 129.0.2-1 4757 latest/stable mozilla✓ -"

​I'm up to date on both systems via "sudo apt update"' and "sudo apt upgrade"

Even more frustrating, today, for the first time, despite starting firefox from the command line, video still didn't play. I had to uninstall firefox and reinstall it.

Hi all, I have a docker container which is running Ubuntu 20.04 and the lightweight desktop GUI. I need Firefox up and running in order to access the application for which was the intended use of this container. However the lightweight desktop apparently doesn't have some of the services running like systemd and snap. There is a binary named "Firefox" already installed at /usr/bin/firefox but I've tried "systemctl start firefox" but that didn't work. Any ideas on how to get Firefox up and running? Thanks Norm

Over the past few days (Oct. 18, 2024) the green Download button has been missing. When can we look forward to the fix? Have uninstalled & reinstalled twice. Thanks.

This feature has suddenly appeared and I absolutely detest it! I don't need it, don't like it, don't want it! I have searched everywhere on how to disable it. PLEASE tell me there is an option to do that.

I love Firefox, I use it on all my devices. And daily I access facebook.com on this browser, it's been working flawlessly - until yesterday. Yesterday, using Firefox (ver 130.0.1) on my Windows 10 PC, I tried accessing a FB page which I visit sometimes: https://www.facebook.com/OpenOscillator

Rather than reaching that page, I got a white screen with this error message: "Sorry, something went wrong." And since then, even visiting the Facebook home page (or any other FB page) has the same error message.

Today I tried the same thing on my Mac (OS 14.3), using Firefox and logging into facebook.com, which worked as usual. But when I went to https://www.facebook.com/OpenOscillator, I got the same error message: "Sorry, something went wrong." And as happened on my PC, now on my Mac I can't access any FB page on Firefox.

And just to mention, I've rebooted both the PC and the Mac, yet this problem persists on both devices.

Trying this same exercise on Edge on my PC does not have this problem. Nor does it happen when doing this on Safari on my Mac.

So, this problem has only been happening on Firefox. I can no longer access facebook.com with Firefox. Do you guys have any ideas how to solve this?

Helpful to know: Do you have the same outcome if you visit this FB page: https://www.facebook.com/OpenOscillator

Thanks for your assistance! Steven

I have a new installation of Ubuntu 22.04 on my 2015 Lenovo IdeaPad 300. I have a new SSD HD 1 TB in size and it should work, however, Firefox keeps crashing. Other apps are crashing too.

Sync just does NOT work. I installed FF on my Mac brand new and fresh... brand new machine. Signed into Sync. NOTHING. After 6-7 HOURS... nothing. It just gets NOTHING AT ALL from my Windows Desktop.

I've signed out of ALL Firefox/Mozilla sync sessions... signed in clean- all browsers are up to date. And the about:sync-log page shows a LONG streak of errors... NON STOP ERRORS.

Why?! Why can't we just sync extensions to install and bookmarks across machines? How is this that hard for Mozilla?!

The sync-log page list: File:error-sync-1714085057059.txt 6 KB 4/25/2024 17:44:17 File:error-sync-1714088658041.txt 18 KB 4/25/2024 18:44:18 File:error-sync-1714189161327.txt 6 KB 4/26/2024 22:39:21 File:error-sync-1714498425099.txt 13 KB 4/30/2024 12:33:45 File:error-sync-1714588968223.txt 10 KB 5/1/2024 13:42:48 File:error-sync-1714589121080.txt 9 KB 5/1/2024 13:45:21 File:error-sync-1714600674960.txt 7 KB 5/1/2024 16:57:55 File:error-sync-1714604277834.txt 24 KB 5/1/2024 17:57:57 File:error-sync-1714838021899.txt 24 KB 5/4/2024 10:53:41 File:error-sync-1714839602488.txt 11 KB 5/4/2024 11:20:02 File:error-sync-1714839613709.txt 10 KB 5/4/2024 11:20:13 File:error-sync-1714844303035.txt 16 KB 5/4/2024 12:38:23 File:error-sync-1714844919123.txt 15 KB 5/4/2024 12:48:39 File:error-sync-1714846872373.txt 17 KB 5/4/2024 13:21:12 File:error-sync-1714846956569.txt 12 KB 5/4/2024 13:22:36 File:error-sync-1714941772713.txt 15 KB 5/5/2024 15:42:52 File:error-sync-1714941774043.txt 14 KB 5/5/2024 15:42:54 File:error-sync-1714941849730.txt 14 KB 5/5/2024 15:44:09 File:error-sync-1714942633097.txt 14 KB 5/5/2024 15:57:13 File:error-sync-1714942674714.txt 48 KB 5/5/2024 15:57:54

Day after day and attempt after attempt of failures for a basic function of the browser.

Here is the text of the latest log and showing constant connection errors- mind you NOTHING is breaking on my internet as I'm often streaming things and watching stuff while surfing, or others in the house are. Our connection, and Firefox getting online, are all working fine. I am at a loss. I don't understand how this is so terribly broken out of the box that you can't just sign in and let it talk to their servers. I know Google has billions behind Chrome, but this shouldn't be so 1990's bad by comparison to Chrome sync.

1714081299909 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714081300746 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945349 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714082945374 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714085055761 Sync.SyncScheduler DEBUG Woke from sleep. 1714085056643 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1714085056899 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056902 Sync.Service DEBUG User-Agent: Firefox/125.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.127.0.20240419144423.desktop 1714085056902 Sync.Service INFO Starting sync at 2024-04-25 17:44:16 in browser session V0xN5aUmAS9A 1714085056902 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714085056904 Sync.Status INFO Resetting Status. 1714085056904 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1714085056904 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1714085056904 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1714085056905 Sync.SyncAuthManager INFO Getting sync key 1714085056905 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1714085056905 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1714085056905 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1714085056906 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1714085057025 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057025 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 478\" data: no]"} 1714085057031 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057031 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057031 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1714085057031 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1714085057031 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057032 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1714085057055 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/209631697/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1714085057056 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1714085057056 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1714085057057 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1714085057059 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

I see where other people have posed this question but the procedure offered is not available to me.

I am using Firefox (Flatpak) version 121.0 on an Ubuntu 22.04 laptop.

On installing a new extension I should either see the extension's icon on my toolbar or else have a clear means of adding it. I have neither.

Clicking on the jigsaw icon in the toolbar, I get migrated to the about:addons page. On clicking the Extensions tab, I get the screen listing all installed extensions. Each extension has a ... icon beside it. But when I click on this, there is no "Pin To Toolbar" option.

What is wrong here ?