Yonke imikhiqizo Community Forum

help?”

I am trying to use Firefox/Safari on my iPhone to access a website that requires camera and microphone access. When I reach the permission prompt, the browser gets stuck or does not allow me to continue even after granting permissions. I already checked settings and allowed camera and microphone, but the issue persists. The page shows a message related to “official browser support” and freezes on the permission screen.

I don’t understand what’s going on, but this is not working for me and I am not an eight by person who can get or understand how to use this software I’m a senior and this is frustrating that’s all I can say

Hello Mozilla Support Team, I am writing because my primary email address associated with my Mozilla/Firefox account has been compromised and I no longer have any access to it. Unfortunately, this prevents me from performing basic account management tasks. Specifically: • I would like to add and verify a new email address (*censored@outlook.com) as a secondary email so I can later promote it to primary. • However, when trying to add any secondary email, Mozilla sends a verification code/link to the current primary email address — which I cannot receive anymore. • As a result, I am completely locked out of updating or securing my account, even though I can still log in with my password (and possibly 2FA if set up). My new desired primary email is: *censored@outlook.com I have read the official documentation (e.g., https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts and https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information), which states that changing the primary email without prior secondary email setup is not possible for security reasons when the old primary is inaccessible. Questions: 1. Is there any exception, manual verification process, or alternative recovery method available in cases of compromised/lost primary email access? (For example, through identity verification, account recovery key if I have one, or support-assisted change?) 2. If no recovery is possible, can you please confirm that creating a brand-new Mozilla account with *censored@outlook.com is the only remaining option, and advise on how to best migrate my synced data (bookmarks, passwords, history, etc.) if still accessible on my devices? I understand the security implications and that Mozilla prioritizes protection against unauthorized changes — I just want to regain full control and secure my data properly. Thank you very much for your help and any guidance you can provide. Best regards, Francesco Intini

I've reinstalled and updated Firefox on my iPhone 15, but still there's a Google logo in the search box, not Firefox logo. I hate Google and don't want it in my searches.

Why is it there and how can I get rid of it?

Whenever I search something on Firefox on iPhone it immediately appears in Facebook advertising. I thought Firefox was supposed to prevent Facebook tracking? I want this to stop.

Hello, I’m here to ask, how do I install extensions? I have the Firefox app downloaded but when I try to install BTRoblox, Roblox+, and etc. It shows me an “Download Firefox and get the extension”. Now, I think there’s an issue with the add-ons memory card. Because it would take me to a page of mozilla.org. And there the only thing it’s says is “Almost there! Now finish installing Firefox.” Even if I have the app downloaded, I’m on an iPad and I need multiple extensions to download. How do I fix this?

The Mozilla help file on this topic says that all I need to do is open the me menu (ie three lines at the bottom right), then select History. Unfortunately, there is no entry for History in the menu list.