Yonke imikhiqizo Community Forum

I need assistance to setup my accounts correctly in my unified inbox. A few times I have lost some messages, when sending mail, they go out from both accounts Is there a way to chat with someone, and to share screenshots. I look forward to hear.

I am using MacOS 10.13, Thunderbird 115.15.16ESR: my Hotmail worked until 15 May 2025 and then it would not download new emails. Screenshots are available if you want me to post them. I got an error message: "authentication failure while connecting to server outlook.office365.com". I updated Thunderbird to the latest for my OS: 115.18.0ESR. Still no new emails. I deleted my email account on Thunderbird and tried to reinstate it. Now I get an error message when trying to set up the account: "Unable to log in at server. Probably wrong configuration, username or password." I tested my password by logging into my Microsoft account with it on my browser. I can also login to my email using Firefox, but I want my Thunderbird email client to work again.

The configuration I am using is: I use my normal hotmail password in the password field. I also set up a new App Password with Microsoft and tried that without success. With the 115.18 update there is a new field: Your login. I just put my hotmail email address in here. incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 
outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2 (I have also tried: smtp-mail.outlook.com)

I enabled 2-step authentication with Microsoft in my Microsoft account more than a year ago. Interestingly, I don't get a prompt on my iPhone Microsoft Authentication App when I select Done when trying to set up the hotmail account on Thunderbird.

Please help. I am desperate, and I have wasted a lot of time on this without success. Cheers

Several years ago, I switched over to the beta path of Thunderbird... In doing so, I created a new profile for the beta installation, leaving the old one behind in case I wanted to abandon beta... So I had two profile folders; I *thought* they were this:

current profile: c:\notes\Thunderbird original backup profile: c:\notes\Thunderbird.b115

Now, I've decided that there is no reason to retain the old Thunderbird profile folder, since I'm clearly committed to the beta path... however, I have discovered an anomaly... *both* the old and new profiles are periodically being updated!! Thunderbird.b115 is apparently actually my active profile, but Thunderbird was updated just a few days ago.

When I look at About Profiles, I actually see *three* profile folders listed:

Profile: Gorlash: (default: no) c:\notes\Thunderbird

Profile: Derell Licht beta: (default: no) c:\notes\Thunderbird

Profile: Thunderbird beta (default: no) c:\notes\Thunderbird.beta (note that this folder does not exist)

Profile: Thunderbird b115: (default: yes) c:\notes\Thunderbird.b115

===========================================

Is there something that I could do to consolidate all of this into just one folder? I don't even *know* what those Gorlash and Derell Licht profiles refer to... Yes, those are both usernames that I use online, in various contexts, but as far as I know, I don't use them in Thunderbird...

Q1: Can I just delete those other profiles where default is NO ?? Q2: Why is c:\notes\Thunderbird still getting periodic updates, even though those profiles are not default??

Upon following the instructions to upgrade from the ESR version to the Thunderbird version, I am left with two email accounts that are devoid of messages. Additionally, tabs at the top now have no title or content. Recommendations?

Hi, Win 10 Pro new installation. Dell Optiplex MBR type Bios.

I had saved a recent profile to an external drive in its own name (i.e. not the profiles folder)

After the new Win 10 installation, I downloaded a new copy of Thunderbird.

I then copied the saved profile into the new Profiles folder, selected it in Choose user profile and started Thunderbird.

Thunderbird opened but not with the saved (8+ Gb) profile, just one new email account and asking for passwords to other email accounts I used before, and no folders.

I went back into the profiles folder and renamed all other profiles "OLDxxx999, but still the same one new email account when I opened Thunderbird.

I desperately need the saved email folders - I don't mind loading all the email accounts again, just need my court case history folders.

How can I force Thunderbird to use the saved profile, or can I identify and individually load in the saved local folders?

Thank you for any guidance towards a solution.

Hi. My new Gmail account cannot be added to Thunderbird.

It is working on the WEB, but I cannot find the area to manually configue the email settings.

Is there anyway I can have someone log onto my computer to set it up.

I am willing to pay for this service.

Thanks

John Brozowski [edited from public] (work) [edited from public] (cell)

Two days ago I paid to renew my Thunderbird license, but I still am getting a message that I need to renew my license. Also, when I try to write an outgoing email, Thunderbird freezes up, and I have to shut it down before I can use it again. I also lose whatever message I was writing.

Hi there......I have been attempting to get my TB to work on my thru my hosting web provider but have not been successful. I have used all of the incoming server and outgoing server suggestions and have not been able to receive emails with TB on my desktop. I can send and receive on my iphone but not thru TB. I have also tried manual config but no cigar. I was hoping to call TB support but I see that is not possible, only thru community support. If anyone can help me I would greatly appreciate it. I guess I will look to see if I get any responses thru my gmail acct which is pfbobbo.

Thanks so much in helping with this frustrating situation.

Bob

I have both paid and free Protonmail accounts. Can I import all into TBird? Three devices, Win 10 on laptop, Arch Linux on another laptop and Android 16 running GrapheneOS. Thanks

years ago my Verizon.net email account was taken over by AOL. I can access that acct from the AOL web site. I would prefer adding it to my current Thunderbird account. I have tried various configurations, but none succeed. Suggestions appreciated.

While solving some other problem, I created a new account in Thunderbird. After that I deleted that account, and now the inbox for my old account is empty. All other folders are intact. How do I restore my inbox?

Suggestion: add a feature to allow Thunderbird to disable checking an account.

I have several Thunderbird accounts. Some of them need to be checked maybe once a month. Would like to disable those until I manually initiate a connection.

I copied my profile from old computer, put TB on new computer, copied the profile to overwrite the profile on new computer- all seemed fine but no names, no email copies, no data. I followed the instructions, no what?

I am using Thunderbird as an email server. From time to time I navigate to the 'roaming' folder and save the 'Thunderbird' folder as a backup. I could then rename the old back-up file to 'Thunderbird' and read the old emails. That has always worked in the past, but since I have had to change email platform that doesn't seem to work any more. So how can I set thunderbird to view these old emails?

TB New V140 has an issue: when adding a new email account the wizard stays in a loop, no information why and no option any more to add the account data manually. No idea why it's necessary to keep users out from a manual setup and let them use a not working apple style wizard....

Hello,

I'm running TB128 under Windows 11. I had a boot problem, restored a recent image, and now, when I attempt to launch TB, I get the error below, telling me that a newer version of TB may have made changes to my profile, and that I'm running an incompatible, older version of TB. I've experimented with this situation until my fingers are bleeding, but can't open TB using my newly restored profile.

Any assistance is most appreciated, Lothar

I had reset my phone but I had not put recovery gmail on my gmail and I do not remember the password. can you help me? I am facing same gmail verification code problem It is urgently

I keep getting notices that I have a virus that can't be found by my AV programs and gives a website of yfyfx.freshadsflow.top.

I keep closing the notice out or selecting the "Dismiss" button but it keeps coming back. If I unistall Firefox and reinstall it will I lose all of my bookmarks?