Yonke imikhiqizo Community Forum

As of yesterday my Thunderbird account vanished, screen asking to set up an account. I am too old to be an IT expert, and I need detailed step by step guidance how to restore that account, full of Inbox emails and folders/subfolders. If it matters (depending on requirements?), my address is @verizon.net - which is pop3 but I have no problem opening the same emails on different devices, as if it were imap (verizon taken over by aol). Pain in the neck, hope to get help.

I'm a Thunderbird novice.

I had Thunderbird working to allow me to read and write messages to the Quicken newsgroup.

Something went wrong (Thunderbird was displaying the Quicken newsgroup name twice - in the left column), but clicking on either of the displayed names produced a blank screen. It did not matter what the read/unread setting said: no messages diaplayed.

So I tried reinstalling Thunderbird - which is requiring me to set everything up again. I struggled to get setup the first time, and this time I'm getting almost nowhere.

First: Thunderbird setup my email account even though I don't want to use Thunderbird for my email. I'm hoping that's just a minor annoyance, though I'd like to get rid of the Thunderbird email account.

But I am not getting anywhere setting up the Newsgroup.

I'm trying to use www.eternal-september.org to get messages from the newsgroup alt.comp.software.financial.quicken - which was working fine before I had to reinstall.

Is there a simple step-by-step guide I can follow to achieve my goal.

I am using MacOS 10.13, Thunderbird 115.15.16ESR: my Hotmail worked until 15 May 2025 and then it would not download new emails. Screenshots are available if you want me to post them. I got an error message: "authentication failure while connecting to server outlook.office365.com". I updated Thunderbird to the latest for my OS: 115.18.0ESR. Still no new emails. I deleted my email account on Thunderbird and tried to reinstate it. Now I get an error message when trying to set up the account: "Unable to log in at server. Probably wrong configuration, username or password." I tested my password by logging into my Microsoft account with it on my browser. I can also login to my email using Firefox, but I want my Thunderbird email client to work again.

The configuration I am using is: I use my normal hotmail password in the password field. I also set up a new App Password with Microsoft and tried that without success. With the 115.18 update there is a new field: Your login. I just put my hotmail email address in here. incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 
outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2 (I have also tried: smtp-mail.outlook.com)

I enabled 2-step authentication with Microsoft in my Microsoft account more than a year ago. Interestingly, I don't get a prompt on my iPhone Microsoft Authentication App when I select Done when trying to set up the hotmail account on Thunderbird.

Please help. I am desperate, and I have wasted a lot of time on this without success. Cheers

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

Hi, A few weeks ago, my desktop PC had to be returned to the manufacturer for repair, so I had to move my email to my laptop. I have 9 email accounts (3x yahoo, 3 x Microsoft, 2 x GMX and a Gmail). I used to train adults how to use a computer or laptop (basic training) so had addresses for different providers, so I was familiar with anything they could throw at me! Some don't get a lot of use now, but I like to keep them, for the odd occasion. All the accounts loaded sweetly at the time, some requiring 2FA, but none needing any App Passwords. A week ago My laptop had a catastrophic problem requiring me to restore to factory defaults. Since then, I have been reinstalling all the programs/apps to get it something like it was before the disaster occurred. Obviously, as part of the process, I had to reinstall Thunderbird. However, I have not been able to get any of the accounts to get set up on Thunderbird. The settings are found in the database and passed as okay, but I've been getting messages like: "Unable to login at server. Probably wrong configuration, username or password." I know the settings are correct because I have double-checked them very carefully, and I also use Bitwarden to ensure the Username and Password are correct. Initially I had wondered whether it was just one account that was a problem, and had tried other (alternative and approved) port and security settings but got a "Thunderbird failed to find the settings for your email account" message. I am puzzled, because about 3 weeks ago everything went in so easily, and I completed all nine accounts one after the other in probably less than half an hour, and now I can't complete any. I'm obviously playing with the idea of trying another email program, but also liked the calendar in Thunderbird. I'll attach some screen prints below. I also use Nord VPN, but for a fortnight it didn't matter whether Nord VPN was on or off, Thunderbird was brilliant. Today I was wondering whether that was having an effect, so I switched on Split Tunnelling, and applied Thunderbird, but it made no difference. So my next thought was whether as part of the Factory reset of the Laptop, not all the registry entries for Thunderbird had been cleared, or that there was some files somewhere that had escaped the purge and Thunderbird was still pointing to them. However, that didn't make sense, because I had Uninstalled Thunderbird with BC Uninstaller and deleted entries found after uninstallation, before I reinstalled it. So what can I do other than find some other email product, which seems unlikely at present! Kind regards.

I have two computers on which I use Thunderbird. I have never been able to successfully copy my email filters from one machine to the other, no matter what method I employ. It seems that this should be at least part and parcel of copying my profile to the new computer, but I find I have to rewrite the filters yet again. Please assist.

I am running version 128.1.1esr (64-bit) on Windows 11.

A few weeks ago one of my email accounts stopped working so after attempts to find and fix the problem I resorted to deleting and recreating the account in Thunderbird.

The account is a hotmail.co.uk account and the server type is "POP Mail Server".

I noticed that there were fewer folders under the account (Inbox, Drafts, Sent and Trash). There may also have been a Junk folder. I thought that perhaps Thunderbird would create any additional folders as and when messages appeared in them, but I have now discovered that I have messages in the Spam folder on the server but they do not appear in Thunderbird.

Please can someone tell me what I have done wrong and how can I fix it.

Many thanks.

Default profile lost / hidden.

For the last few days, I have been getting certificate errors. I decided to move from Pop to Imap which fixed the problem. Somewhere in creating the new IMAP account, it asked me if I want to have messages moved to another account, to which I said yes, which would keep me from having to move all of those folders and re-create the inbox structure. Well, that somehow removed that default profile. I backup regularly, but just found out that the appdata branch is a hidden folder and did not get picked up. Okay, fine. However, my email folders are on a data drive and are fully backed up. I have all of the data, i just need to re-establish the profile. If I go to appdata .... profiles ... , that account is in there. I can't import it. I can't even import the messages. Can you guide me to getting my default account visible again. I'm sure there are already articles and answers, and I browsed but could not find the right one in the many, many answers provided. I'm very tech savvy, so I'm sure I can follow the guidance given.

I occasionally have problems with Thunderbird insisting that posts in my frequently visited newsgroup are expired when they are not. Previouly, I've been able to resolve this problem by simply unsubscribing from the newsgroup and then subscribing again. But today, when I tried that technique, Thunderbird told me that there were no messages at all in my newsgroup. This is flat-out wrong because the newsgroup is quite active. Right-clicking and choosing Get Messages did NOT change the situation.

Then, to add an extra layer of aggravation, I added a second newsgroup to my subscriptions, one for Thunderbird itself, but it was empty. I deleted that folder and then unsubscribed to my other newsgroup and tried to subscribe again but now the "Manage subscriptions" button shows me no newsgroups whatsoever!

I am beyond frustrated by this nonsense. What do I need to do to get "Manage subscriptions" to show me the thousands of newsgroups that exist and how do I make "Get messages" to show me the messages currently on my newsgroup?

I'm using Eternal September to access Usenet. My operating system is Windows 10. The version of Thunderbird I'm using is 128.8.1esr (32-bit).

When I attempt to add a Gmail account, I get this error - "Unable to login at server. Probably wrong configuration, username, or password"

Below are the steps with screenshots: - checked for no cookies to prevent Google from asking for an actual login - no stored google passwords - didn't put in my password on setup - TB finds the available configuration - prompted to login at google - add google password - allow access - error message

I have restarted Thunderbird. I have checked for updates (even though I have it on auto-update).

Are there settings on my Google or Gmail account that could prevent this from working?

Hello, Sorry to disturb but its been two days and I am unable to access my Google accounts (work and private) through Firefox in anyway. I have done all the basic fixes I can think of but with no success. I have deleted caches, checked plug ins, rebooted Firefox went through the trouble shooting mode, followed advice in the community forum, tried logging in from Google linked accounts. Spoke to our internal IT support at work but nothing has solved the issue as yet, spoke to Google support.

My assumption is that it has to be the browser as I am able to log into google with another browser but Firefox is my preferred browser and would like to use it again as such.

Please advise.

Thank you Cait

Bonjour est il possible q un développeur ai pensé à un manière de sauvegarder les comptes paramétrés dans Thunderbird ? et ne me parler pas du dossier profil puisque d une version a l'autre cela ne fonctionne plus!

(je viens d en faire les frais !)

Hello, is it possible that a developer has thought of a way to save accounts set up in Thunderbird? And don't even get me started on the profile folder, because from one version to the next it doesn't work (I've just had to pay the price!).

merci de votre aide thank you for your help

Hi, When installing my Yahoo account in F-bird, I chose the option to keep copies of the messages on the server when downloading them to my local folders. But all my message folders on the yahoo server appear to be empty after I copied them to my local folders. Can this be undone? I'm using other email programs on my mobiles and it's crucial for me that I can access all my folders from mobile and desktop devices. Is there a way to keep them on the yahoo server AND have them synchronized with my local folders? Your help is very much appreciated! Kind regards, Pat

Hi I have an Imap account, where i mistakenly moved a folder called Bulk to the Deleted folder (see attached). I have tried searching this forum and tried various options but nothing seems to work.

note when i right click on the Bulk folder there is no "Move To" option

I deleted the folderTree.json and the folderCache.json files as these where large and had lots of references to previous folders i had deleted.

Any ideas what my issue may be, thanks in advance for your help

Over the past few days (Oct. 18, 2024) the green Download button has been missing. When can we look forward to the fix? Have uninstalled & reinstalled twice. Thanks.

Hi,

I've been trying to get to the bottom of an error message that keeps coming up on my client's computer. They first noticed the error (ss) about a couple of weeks ago and anything from then won't download (incoming), but I believe they are able to send emails. I can see that the messages are 'waiting' on the server at least and they can temporarily use Webmail.

I looked through the forums and any other info I could find and have checked or tried the following:

• If their Antivirus or Firewall are blocking access
• There is enough space on their system
• File permissions for the 'Thunderbird' folder
• Access details
• Downgrading to an earlier version of Thunderbird

Unfortunately the error is still coming up each time they try to get their messages.

They have been using Thunderbird for almost a year now with one minor issue in that time. And I'm a bit puzzled as to what to try next. Has something similar happened to anyone else? Any suggestions for what I can do or check next?

The email account is through their domain and hosting and they are using Windows 8 and Thunderbird version 102.15.1 (from version 115.18.0 - 32-bit).

Thanks

I've been trying to add gmail account to thunderbird, but everytime the built-in browser get stucked. I tried open the url in edge, but after authorizing it says localhost reject to connect. I've also closed all the firewall but it didn't help. The picture uploaded is where i get stucked. I've erased the password part. Any help is greatly appreciated.

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?

I have been unable to sign in to google accounts on 3rd party websites for a while now. I'm using firefox develloper edition. i do not have this issue with normal firefox

every time i try to sign in i get redirected to https://support.google.com/accounts/a.../32050?hl=en

Heres some of the things i tried:

• Clear cache and cookies
• "repair" Firefox from the uninstaller
• Reinstall Firefox

To be honest it is quite a bit annoying and i cannot find a solution thanks in advance for any help