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Where have my passwords gone?

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser… (funda kabanzi)

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser the list is empty. Sync is working and it claims to have synced but the passwords are just not there.

Asked by JonBonJimBob 1 isonto elidlule

Last reply by JonBonJimBob 6 ezinsukwini ezidlule

Unable to Sync on Android Firefox

Good day, i am unable to sync Firefox (desktop) to Firefox Android. After QR code scan and Approval, it stays stucked at this page. I tried on a different Android devices… (funda kabanzi)

Good day, i am unable to sync Firefox (desktop) to Firefox Android. After QR code scan and Approval, it stays stucked at this page. I tried on a different Android devices and same issue. I tried using email to login, same issue. It shows as "Working"

Android Devices LG G5 (android 8) LG G6 (android 9)

Asked by killerer 4 ezinsukwini ezidlule

Last reply by killerer 3 ezinsukwini ezidlule

Import passwords from logins.json and key3.db from old firefox to new firefox 94

I used different methods like this one but it seems none of them are working. These are steps I'm doing: Closing firefox Deleteing new logins.json and key4.db copying… (funda kabanzi)

I used different methods like this one but it seems none of them are working. These are steps I'm doing:

  • Closing firefox
  • Deleteing new logins.json and key4.db
  • copying old logins.json and key3.db

However as soon as I open firefox it will create a key4.db file and overwrite login.json. I checked my old login.json is in correct format.

Asked by yamin8000 2 ezinsukwini ezidlule

Last reply by yamin8000 1 usuku oludlule

downloaded firefox lockwise to my laptop

I downloaded Firefox lockwise to my laptop. I am running windows 7. Then i hit sync to my mobile phone, which does not have firefox on it. Now my phone is asking for a pa… (funda kabanzi)

I downloaded Firefox lockwise to my laptop. I am running windows 7. Then i hit sync to my mobile phone, which does not have firefox on it. Now my phone is asking for a password to unlock the phone. I have tried numerous passwords and still can't unlock the phone. My landline phone number is showing up on the screen when I push the on button, but when I swipe the screen it shows enter password to unlock. How do I get back to normal on my phone and delete sync from the phone? I have disconnected sync on my laptop with no success. Help ASAP please. email:

[Email address removed]

Asked by dsavatski 5 ezinsukwini ezidlule

Last reply by dsavatski 3 ezinsukwini ezidlule

Suddenly lost my Lockwise Passwords

Hello Everyone, I have a Firefox account and I used to have all my passwords saved in Lockwise app (on my Huawei mobile) and in Lockwise section on my laptop (Linux) and… (funda kabanzi)

Hello Everyone,

I have a Firefox account and I used to have all my passwords saved in Lockwise app (on my Huawei mobile) and in Lockwise section on my laptop (Linux) and all these passwords were synced across all my devices. I changed my mobile to IPhone and I didn't install Lockwise but I was still able to get to my logins via my laptop. And I was very cautious that I kept syncing every now and then.

The problem is that I formatted my laptop recently to windows 11, when I installed Firefox on my laptop again I was expecting to be able to retrieve all my passwords (around 200 entries) since everything was synced, but to my surprise everything was lost except for 16 entries.

Is there any way to backup my old list of passwords?

Please note that I still have my old phone (Huawei) with the old passwords list and the auto sync turned off. Is there any way to backup these passwords from Huawei to Iphone and to my Laptop?

Asked by Dream Catcher 2 ezinsukwini ezidlule

Password issue

I just synced two new devices (Android phone and tablet) using the scanned QR code because I got the error message that the password I was trying to use was incorrect. I … (funda kabanzi)

I just synced two new devices (Android phone and tablet) using the scanned QR code because I got the error message that the password I was trying to use was incorrect. I don't understand what has happened, as I am "signed in" on desktop, laptop and those two devices with that password, as far as I know.

I was trying to set up the Recovery Key, but that also tells me that the current password is incorrect. I do not want to lose all of my saved passwords, history, etc., which is what it sounds like will happen if I try to reset my password.

Help!

Asked by Lois R 2 ezinsukwini ezidlule

Multi-account Containers synced in wrong direction

I installed Firefox on a new device and initiated a sync for multi-account containers - it promptly synced in the wrong direction. It eliminated all customization from wh… (funda kabanzi)

I installed Firefox on a new device and initiated a sync for multi-account containers - it promptly synced in the wrong direction. It eliminated all customization from what should have been the source (the existing device), overwriting it with the default settings of a first-time installation. I was quite surprised.

This leads me to a couple of questions.

1. Is there a sync version history or any way of rolling back a sync? 2. Is there a way to explicitly choose the sync direction?

Quite honestly it is very confusing that there is no reference whatsoever to which way an initial sync will go. I was hesitant to risk this, decided to trust it knew what to do (even though it didn't give me any indication that it did) and lost my gamble.

Firefox knows the device names, so can I suggest some basic reassuring UX be inserted into this process with something like "Initiate sync from X-DEVICE-FIREFOX to Y-DEVICE-FIREFOX?". A bit of clarity would be helpful here, as well as a way to roll back a syncing mistake instead of just having to gamble possibly losing hard-won customization with no going back.

Or have I completely stumbled past some obvious place where everything I'm requesting exists and is accessible already?

Thanks for any help anyone can provide.

Asked by DBT 4 ezinsukwini ezidlule

Firefox Mozilla must show only related subdomain saved users

Hi, I have three subdomains and I saved more than one user for these domains. when I try to login , mozilla show me all saved users for all sub domains . But ı try to log… (funda kabanzi)

Hi, I have three subdomains and I saved more than one user for these domains. when I try to login , mozilla show me all saved users for all sub domains . But ı try to login for only sub1.maindomain.com I dont need to see all list for sub1 sub2 and sub3. How can disable this option and see only saved users for related one sub domain Examp: sub1.maindomain.com sub2.maindomain.com sub3.maindomain.com

Asked by akpinar.work 4 ezinsukwini ezidlule

Firefox Sync Problem

Hello *all, around two weeks ago i had a profile conflict in Firefox on our Terminal Server. Before then i used Sync flawlessly between different devices. Since then my F… (funda kabanzi)

Hello *all,

around two weeks ago i had a profile conflict in Firefox on our Terminal Server. Before then i used Sync flawlessly between different devices. Since then my Firefox Instance within the Terminal Server environment is not sying anymore. I tried to reset firefox, delete all profiles, logou and on agin to sync, nothing fixes the problem.

Any ideas?

about:sync-log: 1638362155879 FirefoxAccounts TRACE initializing new storage manager 1638362155880 FirefoxAccounts TRACE starting fetch of json user data 1638362156236 FirefoxAccounts TRACE finished fetch of json user data - took: 356 1638362156236 FirefoxAccounts DEBUG reading secure storage with existing: [] 1638362156236 FirefoxAccounts TRACE starting fetch of user data from the login manager 1638362156259 FirefoxAccounts DEBUG secure read fetched items: ["scopedKeys","kSync","kXCS","kExtSync","kExtKbHash"] 1638362156260 FirefoxAccounts TRACE initializing of new storage manager done 1638362156396 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/attached_clients 1638362157081 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1638362157115 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1638362157116 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1638362157116 FirefoxAccounts DEBUG getOAuthToken enter 1638362157116 FirefoxAccounts TRACE getCachedToken returning cached token 1638362157116 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1638362157117 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1638362157143 FirefoxAccounts INFO fetching updated device list 1638362157150 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/attached_clients 200 1638362157151 Hawk DEBUG (Response) /account/attached_clients: code: 200 - Status text: OK 1638362157152 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -152 1638362157164 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1638362157350 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices 200 1638362157351 Hawk DEBUG (Response) /account/devices: code: 200 - Status text: OK 1638362157351 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -351 1638362157351 FirefoxAccounts INFO Got new device list: 027e842d5b1d87c34b963d3ccd55c07a, 039cd57de91ff43344b9182eb7c65ed0, 71cd3ecf8465b02cef8f7493c024a91a, d317fdb15f62eaa74ac332541227c453, d6f248990c47bb53b97a8b1c07bacf0f, d789e6f35d5fa4a6e615cd4be53c154b 1638362157351 FirefoxAccounts INFO updating the cache 1638362157856 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1638362166006 Sync.Status INFO Resetting Status. 1638362166006 Sync.Status DEBUG Status.service: undefined => success.status_ok 1638362166020 Sync.SyncScheduler TRACE Setting SyncScheduler policy values to defaults. 1638362166020 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1638362166021 Sync.Service INFO Loading Weave 1.96.0 1638362166022 Sync.Engine.Clients DEBUG Engine constructed 1638362166023 Sync.Engine.Clients DEBUG Resetting clients last sync time 1638362166025 Sync.Engine.Addons DEBUG Engine constructed 1638362166026 Sync.EngineManager ERROR Could not initialize engine : OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362166027 Sync.Engine.Bookmarks DEBUG Engine constructed 1638362166028 Sync.EngineManager ERROR Could not initialize engine : OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362166029 Sync.Engine.Forms DEBUG Engine constructed 1638362166030 Sync.EngineManager ERROR Could not initialize engine : OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362166031 Sync.Engine.History DEBUG Engine constructed 1638362166031 Sync.EngineManager ERROR Could not initialize engine : OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362166033 Sync.Engine.Passwords DEBUG Engine constructed 1638362166033 Sync.EngineManager ERROR Could not initialize engine : OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362166034 Sync.Engine.Prefs DEBUG Engine constructed 1638362166035 Sync.EngineManager ERROR Could not initialize engine : OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362166036 Sync.Engine.Tabs DEBUG Engine constructed 1638362166036 Sync.EngineManager ERROR Could not initialize engine : OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362166037 Sync.Engine.CreditCards DEBUG Engine constructed 1638362166038 Sync.EngineManager ERROR Could not initialize engine : OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362166040 Sync.Engine.Extension-Storage DEBUG Engine constructed 1638362166041 Sync.EngineManager ERROR Could not initialize engine : OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362166041 Sync.Service INFO Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0 1638362166050 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362166053 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1638362170050 Sync.Service DEBUG User-Agent: Firefox/94.0.2 (Windows NT 6.3; Win64; x64) FxSync/1.96.0.20211119140621.desktop 1638362170051 Sync.Service INFO Starting sync at 2021-12-01 13:36:10 in browser session 7Mvq9iQ-GgnV 1638362170051 Sync.Service DEBUG In sync: should login. 1638362170052 Sync.Service INFO User logged in successfully - verifying login. 1638362170052 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362170053 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1638362170053 Sync.Status DEBUG Status.login: success.login => success.status_ok 1638362170053 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1638362170053 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1638362170053 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362170054 Sync.SyncAuthManager INFO Getting sync key 1638362170054 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1638362170054 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1638362170054 FirefoxAccounts DEBUG getOAuthToken enter 1638362170055 FirefoxAccounts TRACE getCachedToken returning cached token 1638362170055 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1638362170055 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1638362170055 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1638362170761 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1638362170761 Services.Common.TokenServerClient DEBUG Got token response: 200 1638362170761 Services.Common.TokenServerClient DEBUG Successful token response 1638362170762 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1638362170762 Sync.Status DEBUG Status.login: success.status_ok => success.login 1638362170762 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1638362170763 Sync.SyncAuthManager DEBUG _findCluster returning https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/ 1638362170763 Sync.SyncAuthManager DEBUG Cluster value = https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/ 1638362170763 Sync.SyncAuthManager DEBUG Setting cluster to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/ 1638362170763 Sync.Service DEBUG Caching URLs under storage user base: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/ 1638362170764 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362170765 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362170770 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1638362170993 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/info/collections 1638362170993 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/info/configuration 1638362170993 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362171149 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/info/configuration 1638362171149 Sync.Service DEBUG Fetching global metadata record 1638362171150 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362171321 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/storage/meta/global 1638362171322 Sync.Service DEBUG Clearing cached meta record. metaModified is undefined, setting to 1636442926.89 1638362171322 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362171498 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/storage/meta/global 1638362171498 Sync.Service DEBUG Weave Version: 1.96.0 Local Storage: 5 Remote Storage: 5 1638362171498 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1638362171498 Sync.Service INFO Testing info/collections: {"history":1638361618.17,"meta":1636442926.89,"bookmarks":1638053832.76,"crypto":1513531258.45,"forms":1638175943.88,"clients":1638361617.36} 1638362171498 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0 1638362171498 Sync.Service INFO collection keys reports that a key update is needed. 1638362171499 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362171680 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/storage/crypto/keys 1638362171680 Sync.CollectionKeyManager INFO Updating collection keys... 1638362171681 Sync.CollectionKeyManager INFO Setting collection keys contents. Our last modified: 0, input modified: 1513531258.45. 1638362171681 Sync.BulkKeyBundle INFO BulkKeyBundle being created for [default] 1638362171681 Sync.CollectionKeyManager INFO Processing downloaded per-collection keys. 1638362171682 Sync.CollectionKeyManager INFO Clearing collection keys... 1638362171682 Sync.CollectionKeyManager INFO Saving downloaded keys. 1638362171682 Sync.CollectionKeyManager INFO Bumping last modified to 1513531258.45 1638362171682 Sync.CollectionKeyManager INFO Collection keys updated. 1638362171682 Sync.Status DEBUG Status.login: success.login => success.login 1638362171682 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1638362171682 Sync.Service DEBUG Caching URLs under storage user base: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/ 1638362171682 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1638362171684 Sync.Status INFO Resetting Status. 1638362171684 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1638362171684 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362171855 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/info/collections 1638362171855 Sync.Service DEBUG Fetching server configuration: https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/info/configuration 1638362171856 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638362172013 Sync.Resource DEBUG GET success 200 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/163420993/info/configuration 1638362172013 Sync.Service DEBUG Fetching global metadata record 1638362172013 Sync.Service DEBUG Weave Version: 1.96.0 Local Storage: 5 Remote Storage: 5 1638362172013 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1638362172013 Sync.Service INFO Testing info/collections: {"forms":1638175943.88,"bookmarks":1638053832.76,"crypto":1513531258.45,"clients":1638361617.36,"meta":1636442926.89,"history":1638361618.17} 1638362172013 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1513531258.45 1638362172013 Sync.Synchronizer DEBUG Refreshing client list. 1638362172014 Sync.Status DEBUG Status for engine clients: error.engine.reason.unknown_fail 1638362172014 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1638362172014 Sync.ErrorHandler DEBUG clients failed: OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638362172015 Sync.Synchronizer INFO Updating enabled engines: 0 clients. 1638362172016 Sync.Synchronizer INFO Syncing all enabled engines. 1638362172016 Sync.Doctor INFO Skipping validation: no engines qualify 1638362172017 Sync.Synchronizer INFO Sync completed at 2021-12-01 13:36:12 after 0.33 secs. 1638362172018 Sync.Declined DEBUG Handling remote declined: ["creditcards","passwords","prefs","tabs","addons"] 1638362172018 Sync.Declined DEBUG Handling local declined: ["creditcards","passwords","prefs","tabs","addons"] 1638362172018 Sync.Declined DEBUG Declined changed? false 1638362172018 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1638362172018 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1638362172018 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule)

Asked by stefan126 2 ezinsukwini ezidlule

who can help with the authenication code to pair iphone to desktop

trying to pair iphone firefox to desktop firefox. i can the desktop bar code and it asks for an authenication number. when i go to the google authenicator app on my iphon… (funda kabanzi)

trying to pair iphone firefox to desktop firefox. i can the desktop bar code and it asks for an authenication number. when i go to the google authenicator app on my iphone it has a 6 digit number but the desktop does not accept it. Am i getting the code from the correct place?

Asked by millar.mg1 2 amahora adlule

two-step authentication

Hi I'm a student and tedsmith1378@gmail.com account holder. I decided to install Windows 11 a few minutes ago and synced my Firefox account, but unfortunately I forgot th… (funda kabanzi)

Hi I'm a student and tedsmith1378@gmail.com account holder. I decided to install Windows 11 a few minutes ago and synced my Firefox account, but unfortunately I forgot that I had to remove the recovery code before installing Windows. On the other hand, because I recently changed my phone, I do not have access to my previous phone. But I am a student and I desperately need my usernames and account passwords as well as my bookmarks for my research and lessons. In the attachment, I will send you a screenshot of my browser a few days before changing Windows I am desperately asking for your help. I can answer any question you have about your account.

Asked by ted.smith1378 5 ezinsukwini ezidlule

Unable to log in to Firefox Sync. New machine and new Firefox install.

Log in accepts email and password, then sends authorization code, but when code is entered screen refreshes to display "Incorrect password" and strangely changes the corr… (funda kabanzi)

Log in accepts email and password, then sends authorization code, but when code is entered screen refreshes to display "Incorrect password" and strangely changes the correct email address to an old address that has never been associated with this brand new MacBook Pro.

Note: the old email address was previously used with my Firefox Sync account years ago, but was changed.

Same result replicated several times.

I remain logged in on other devices. Only the new MacBook Pro has this issue.

Asked by 52371 22 amahora adlule