Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Print store receipts

Store receipts do not print correctly. How can I attach a receipt to show the difference of "viewing" & "printer preview" & "actual printing" ? … (funda kabanzi)

Store receipts do not print correctly.

How can I attach a receipt to show the difference of "viewing" & "printer preview" & "actual printing" ?

Asked by Mike 7 izinyanga ezidlule

Last reply by Toad-Hall 6 izinyanga ezidlule

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prompt forced in on 114.0.1 advertising firefox product

DIRECTLY after 114.0.1 update, I get a CONSTANT UNENDING PROMPT telling me all about firefox , ON EACH AND EVERY SEARCH, I am here to find out how to remove this intenti… (funda kabanzi)

DIRECTLY after 114.0.1 update, I get a CONSTANT UNENDING PROMPT telling me all about firefox , ON EACH AND EVERY SEARCH, I am here to find out how to remove this intentionally annoying, "thing" from MY PC(of course Mozilla couldn't be bothered to tell us they were installing a continuous advertisement for google, and FORCE installing it as search engine). I want this endless advertisement removed, post haste.

Asked by henryjames6 9 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 8 izinyanga ezidlule

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Videos Do Not Play After Update

I updated my Firefox today and now videos do not play. I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work… (funda kabanzi)

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Asked by Exare 1 unyaka odlule

Last reply by OdeonFF 1 unyaka odlule

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Lost Thunderbird Sent Items Folder for outlook.office365.com

I just noticed that the 'Sent Items" folder on one of my accounts in Thunderbird has gone missing. The folder and all messages are still on the outlook.office365.com serv… (funda kabanzi)

I just noticed that the 'Sent Items" folder on one of my accounts in Thunderbird has gone missing. The folder and all messages are still on the outlook.office365.com server when I go to the web mail page. How do I force Thunderbird to recreate the folder and re-download messages from the server?

For what it's worth, my other Office 365 based account in Thunderbird is just fine. No issues.

Thunderbird 102.4.1 on Windows 10.

Thanks.

Asked by gfvalvo 1 unyaka odlule

Last reply by midgleyi 1 unyaka odlule

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can not add an address

I just went to the write column and tried to add an email address and it will not let me and supposedly according to Norton there is a virus if I unins… (funda kabanzi)

I just went to the write column and tried to add an email address and it will not let me and supposedly according to Norton there is a virus if I uninstall thunderbird and reinstall i will lose everything all my addresses see the screen shot this is what i get when i try to ad d an address in Thunderbird

Asked by Mary 1 unyaka odlule

Last reply by Toad-Hall 1 unyaka odlule

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Password Export and Login

I am unable to export password and logins to anywhere when I click the 3 dots its gives me the option and pop up warning but after that it goes away and does not give me … (funda kabanzi)

I am unable to export password and logins to anywhere when I click the 3 dots its gives me the option and pop up warning but after that it goes away and does not give me the download screen to send them anywhere, running 107.0.1

Asked by Mark J Bush 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

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Thunderbird can't connect to Outlook email

My work email which is based on an Outlook exchange server has been working flawlessly for years, using Thunderbird at home to log into that work account, and send and re… (funda kabanzi)

My work email which is based on an Outlook exchange server has been working flawlessly for years, using Thunderbird at home to log into that work account, and send and receive all my work messages when I'm not in the office. Suddenly as of the most recent update to Thunderbird, this is no longer possible. I started getting messages from a third party software company ("Owl") trying to extort me into a subscription service so I can continue to log into my work account from Thunderbird... and lo and behold, as of Nov 23 Thunderbird stopped working with that account.

Is there any way to go back to a prior version of Thunderbird that will work with the exchange server? Or is there any way to configure the account in Thunderbird, to continue to use it in Thunderbird without paying "Owl" their monthly subscription fee? Do I need to replace Thunderbird with some other email service so I can log in to all my accounts without being extorted into yet another subscription service?

Asked by commerce8 1 unyaka odlule

Last reply by u.i.hill 1 unyaka odlule

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TB opened like a new install...overnight!

Hello & thank you Mozilla support folks! My problem began virtually overnight...the good old saying "everything was working fine when I closed out yesterday". Well co… (funda kabanzi)

Hello & thank you Mozilla support folks! My problem began virtually overnight...the good old saying "everything was working fine when I closed out yesterday". Well come the next day (issue began mid-Aug following an update) when I went to open TB it appeared LIKE A NEW INSTALL! I've been using TB 15-20 years, migrated to several new computers over the years. But literally everything was working fine & loving TB! Thus far, due to other life issues of more importance I laid off tackling the problem until recently. I guess I was hoping whatever update installed that broke my world I thought for sure I wasn't alone & not just me expecting another update was addressed & fixed from others efforts...wrong! So with this apparent new install I tried to import the profile on my computer which did not save the day, restarted the same, like new install. Current installed version is 102.4.1. I've been using TB on this computer since September 2019 with two drives, SSD(C:) for OS & IDE(D:) with the data installed at D:\Mail\Thunderbird\Profiles\7k0bb6fm.default and the program installed at D:\Program Files\Mozilla Thunderbird. I've also been struggling with my Acronis Home Office Backup software to restore the profile recorded early August before the problem began, but I'm getting errors recovering the files in the backup chain. Guess I am assuming the Profile is the only thing to restore but I'm thinking it is more. I would greatly appreciate any insight anyone can share with me to get back to TB normalcy. THANK YOU!

Asked by mbayer1954 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

  • Okugcinwe kunqolobane

Can't print selection of web page using Firefox. 'Print Selection Only' option is grayed out.

Using Firefox v91.11 I can't print a selection from a web page as the 'Print Selection Only' option is grayed out. This has never been an issue for me in earlier version… (funda kabanzi)

Using Firefox v91.11 I can't print a selection from a web page as the 'Print Selection Only' option is grayed out. This has never been an issue for me in earlier versions but appears to have been a problem with Firefox going back many years. This is the second time I have asked for help in solving this so I would really appreciate a response as I can't find a solution anywhere.

Note that the issue is only a problem when trying to print from a web page using Firefox v91.11. Safari doesn't even offer this option but the option is there and works in Chrome.

Thank you

Asked by drewwilliamson86 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

SMTP problems are getting but not solved: sending mails is impossible: always error messages

Hi. Been using TB for about 8 months and recently updated from version: 102.1.1 (I think) to current version: 102.1.2 (64-bit) Hopefully I'll get help with my SMTP proble… (funda kabanzi)

Hi. Been using TB for about 8 months and recently updated from version: 102.1.1 (I think) to current version: 102.1.2 (64-bit) Hopefully I'll get help with my SMTP problem that sometimes manifested itself some time ago, but now I can't send any mail for weeks with my most used mail account via my proximus server. However, we are able to send emails with our gmail accounts! Receiving emails works perfectly. When sending the mails, status message hangs on 'progress' for a long time and then gives an error message: "Sending message failed because outgoing (SMTP) server relay.proximus.be has failed. The server may be unavailable or may refuse SMTP connections. Check the settings

Tried unsuccessfully in the meantime:

  • Connections have been checked several times and are in order.
  • Sending mail via the web server itself: works!

Also tried to fix it by:

  • completely delete my proximus account in TB, reboot & then reinstall: same error message remains!
  • requested a new password via proximus server: no result.

Through 'troubleshooting mode' I get a new error message: "Your TB profile could not be loaded. It may not be present or inaccessible"

Already asked for help regarding the SMTP problems (which originally was the issue) but so far have not received any help. Soon I will have to stop TB because I have to send all mails via web server: not really workable anymore

Thanks

Asked by lucb3 1 unyaka odlule

Last reply by user22607958715535546035048419059964294417 1 unyaka odlule

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Can Thunderbird be configured to leave emails on my Network Solutions server?

I am not a tech person, but I have a clue. Network Solutions hosts my domain, and my email is based upon that domain (name@domain.com). I use the most current Thunderbird… (funda kabanzi)

I am not a tech person, but I have a clue. Network Solutions hosts my domain, and my email is based upon that domain (name@domain.com). I use the most current Thunderbird version (April 2023) for my PC email. Up until recently, my server settings left emails on the NetSol server. I believe they were POP3 settings. I had my Thunderbird folders on my PC all nice, and then a big email bucket on the NS server. Maybe the folders were there, too. I hardly ever looked at my NS webmail app. I just figured it was there as "backup". NS recently sent an email advising about an upgrade to a TLS 1.2 server, and providing new server settings: "We’re updating our security... Due to an increase in attacks and security vulnerabilities in recent years, older versions TLS 1.0 and 1.1 are no longer being used. To make sure your data continues to be safe, we are supporting the more advanced TLS 1.2". When I reconfigured my Thunderbird settings, I opted for an IMAP set-up, which I thought always left a copy on the server. Later, after watching my Thunderbird with its new settings import 1000s of emails over many hours into my PC, which I then sorted into folders, when I accessed my NS webmail inbox, all my emails, the 1000s that came in, were gone. The new IMAP setting seems to have removed (rather then "mirrored") my emails from the NS server. Is this right? I thought IMAP left emails on a server, and POP3 took them off unless a user specified "leave a copy on the server". PLEASE can anyone help?

Asked by RLP 1 unyaka odlule

Last reply by david 11 izinyanga ezidlule

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Want to permanetly replace Firefox's printer dialog with System Dialog Box

I don't like the new printer dialog box Firefox came up with. It is too basic. 9 times out of 10 I have to click over to the System Dialog Box. Is there any way I can … (funda kabanzi)

I don't like the new printer dialog box Firefox came up with. It is too basic. 9 times out of 10 I have to click over to the System Dialog Box. Is there any way I can permanently switch to System Dialog Box? I am running Windows 11/64

Asked by aniawa 2 iminyaka edlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Control + Shift + P doesn't work

This command doesn't work, and I've seen others with the same issue and no one ever gave a response on how to fix it. I'm assuming the same thing will happen here, but I… (funda kabanzi)

This command doesn't work, and I've seen others with the same issue and no one ever gave a response on how to fix it.

I'm assuming the same thing will happen here, but I just started using Fire Fox and really hope someone can give some resolve.

I tried running with no extensions too, it still didn't work.

Microsoft Edge Control + Shift + N works

Chrome Shift + N works

I tried this solution "Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem. " It didn't work.

Please could someone help me. Firefox has been my favorite go to browser, but now I am forced to look for alternatives.

Asked by rlpzboss02 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Thunderbird local folder has no .msf file or location

Windows 10, Thunderbird 102.9.0. I have a local folder for "Clients". There are subfolders for the individual clients. Within these there are annual subfolders. I move em… (funda kabanzi)

Windows 10, Thunderbird 102.9.0. I have a local folder for "Clients". There are subfolders for the individual clients. Within these there are annual subfolders. I move emails to the local client folder, then at the end of the year I move them to the new annual subfolder. I’m looking for a recent email in a local client folder, but all I see are the star and “read” icons – no entries for the various headers. The annual subfolders are fine, location correct etc. The local client folder “Properties” shows no location for the file index, no size, unknown number of messages. The “Repair Folder” option is unavailable (greyed out). Looking in File Explorer (Windows 10) I don’t see any file or .msf file for the local client folder, although there are files and .msf files for the annual subfolders. If I move a new email to the local client folder, it vanishes into the abyss. I ran a surface check on the SSD which showed no problems. HELP, please.

Asked by watwinc 1 unyaka odlule

Last reply by Wayne Mery 9 izinyanga ezidlule

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Cannot receive Gmail

Since April 19 I have not been able to access Gmail using Thunderbird. Before that date everything worked fine. I'm using Windows 11 and Thunderbird 91.8.1 I get "Auth… (funda kabanzi)

Since April 19 I have not been able to access Gmail using Thunderbird. Before that date everything worked fine. I'm using Windows 11 and Thunderbird 91.8.1 I get "Authentication failed while connecting to server imap.gmail.com" message. I am using oAuth2 authentication

Asked by tom313 1 unyaka odlule

Last reply by Toad-Hall 1 unyaka odlule

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Need to delete an email account from Thunderbird.

I have searched for instructions to remove an email account from Thunderbird. The only problem is that most of the solutions are from older versions of Thunderbird and a… (funda kabanzi)

I have searched for instructions to remove an email account from Thunderbird. The only problem is that most of the solutions are from older versions of Thunderbird and although I've tried to find the resources in my version,115.3.1, the screen I have is totally different from the older screens. All of the instructions I have read tell me to look for Account Setting> Account Actions> Delete Account. I can find Account Actions, but there is no Delete Account under Account Actions. Also the traditional top menubar (File,Edit, View,etc) is nowhere to be found.

I need to find out how to delete an email account for this version of Thunderbird. I've included how my screen looks now. Any help would be appreciated

Asked by bdjim 6 izinyanga ezidlule

Last reply by david 6 izinyanga ezidlule

  • Okugcinwe kunqolobane

* .pdf

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? … (funda kabanzi)

I don't want the pdf to save to disk without my will when I open a pdf file from any website. Fire Fox saves the file first, then opens it for reading. How to change it? I want to read the pdf first and then decide what to do with it. This works similarly in Edge. FF is my main browser, I wouldn't want to change that, but I have too much garbage on my disk. every pdf is saved first, completely unnecessary.

Asked by Diabolo13 2 iminyaka edlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

Why can't I mark multiple folders in Thunderbird

Why can't I mark multiple folders in Thunderbird, you could before updating to version 115.4.2 (32-bit). It is a good idea when, for example, exporting emails in EML form… (funda kabanzi)

Why can't I mark multiple folders in Thunderbird, you could before updating to version 115.4.2 (32-bit). It is a good idea when, for example, exporting emails in EML format Best regards Kenneth Winther

Asked by Kenneth Winther 5 izinyanga ezidlule

Last reply by Toad-Hall 4 izinyanga ezidlule