Kukhonjiswa imibuzo ethegiwe:

Changes by my ISP forced me to change my Thunderbird servers settings, after which I restored my email backup to the new account without issue but all the messages disappeared after I went online to get new mail.

My ISP changed us to another mail provider. So I created a new version of my existing email with different server settings, then restored my email backup. I did this al… (funda kabanzi)

My ISP changed us to another mail provider. So I created a new version of my existing email with different server settings, then restored my email backup. I did this all offline and it was successful. All my emails and folders were there.

Next, I went online to download new email, after which all of the messages and folders from the backup were removed (overwritten). I've tried repeating the process by removing the new account and reinstalling it, but I can't get my old emails and folders back. This is a significant problem because I have over a decade of financial and legal emails in the backup. I have tried a number of the solutions posted in the Community but have not been successful in getting my emails back. I'm using Windows 10 and Thunderbird 115.10.1.

Any insights are most appreciated.

Open 5

Authentification failure while trying to connect to server outlook.office365.com WHY?

Why is Thunderbird consatntly coming up with "Authentification failure while trying to connect to server outlook.office365.com"? It never used to and would download my ho… (funda kabanzi)

Why is Thunderbird consatntly coming up with "Authentification failure while trying to connect to server outlook.office365.com"? It never used to and would download my hotmail emails perfectly until about a month ago. This is very frustrating, I have removed my hotmail account from thunderbird and re installed it, works for ocassionally the back to same old message authentification failure. What is going on with thunderbird?153.02

Open 9 2

Minor Thunderbird Website Issue - Linux 32-bit (binary)

On https://www.thunderbird.net/en-US/thunderbird/all/ if one were to select "Need a specific installer?" for any locale and any release channel and select "Linux" with "3… (funda kabanzi)

On https://www.thunderbird.net/en-US/thunderbird/all/ if one were to select "Need a specific installer?" for any locale and any release channel and select "Linux" with "32-bit (binary)", then selecting "Download" means you get taken to a variety of "404 page not found" pages.

I do not need a Linux 32-bit release and I am not sure one still exists, but just wanted to report this error on the webpage.

Open 1

Moving Thunderbird (including local folders + stored messages) from old pc to new pc

I backed up my Thunderbird folder on my old pc, and moved it to my new pc. When I started Thunderbird, the appearance of the Inbox, plus my Address Book, was moved to the… (funda kabanzi)

I backed up my Thunderbird folder on my old pc, and moved it to my new pc. When I started Thunderbird, the appearance of the Inbox, plus my Address Book, was moved to the new pc. I don't see the Local Folders (and all the messages I put into the Local Folders) from my old pc, on the new pc Thunderbird app. I checked that the "Profile Folder" under Troubleshooting / Application Basics, was selected for the profile I moved from the old PC. I can see in the profile folder all the Local Folders. Any idea on how to get Thunderbird to recognize these transferred Local Folders and contents, so I can continue to access them on my new pc running Thunderbird ? Thanks

Open 3

TBird is automatically deleting messages

Each time I open TBird, I get a message at the bottom left of the screen telling me that TBird has deleted X number of messages. I do not want TBird to ever delete any me… (funda kabanzi)

Each time I open TBird, I get a message at the bottom left of the screen telling me that TBird has deleted X number of messages. I do not want TBird to ever delete any messages. How do I turn this automatic delete function off?

Open 13 40

can't access my hotmail email

I am having problems accessing my email [redacted]@hotmail.co.uk I am currently using Windows 10 on my computer. I sent you a very detailed email the other day unfortunat… (funda kabanzi)

I am having problems accessing my email [redacted]@hotmail.co.uk I am currently using Windows 10 on my computer.

I sent you a very detailed email the other day unfortunately I am not sure if you got it because I could not verify it because I think you sent me a code or something to the very Email I cant get access to.

clearly as a 68 year old man who knows nothing about modern technology things like this are not what you need I am also classed as Severely disabled with various illnesses from Diabetes and sleep apnea to Ulcerative Colitis and mental health problems.I also have CTS in both hands so trying to type this out on my phone is not ideal I am not having a go at anyone but I would have thought that with the amount of intelligent people connected to technology organisations that one of them would have thought about this type of problem and came up with a simple solution it's not rocket science if the main problem I'm having is not being able to access my email and have no other accessible other ways to confirm things to you surely a freely available freephone number from the country you live in to yourselves or if you yourselves contacted the person Directly preferably on their home phone but if not their recognised mobile number and asked them some basic security questions by firstly asking them for two step verification to their mobile (if they have one) likewise I am aware not everyone had either a home phone or a mobile (or both) because of various problems I have encountered with verification methods that are not available to me or might be but I dont know how they work then surely I cannot be the only one? under the 1998 Human Rights Acts and Protocols Article 1 Protocol 1 people like myself are meant to have protective status especially here in Britain where the 2010 Equalities Act is meant to give us added protection and certain rights all I am asking for is to speak to someone who wont talk to me using Computer Jargon and at least has some Empathy and Common Sense to help me get this Sorted I use Firefox and Mozilla because I Like what you are trying to do but if you are going to cause people like myself the exact same problems I and others like me may as well just not bother with technology because the Stress it causes me in particular is simply not worth it. Thank you for taking the time to read this Tomb and I really do hope you can help me because I have no other options left PS I cant follow written instructions if I could I would not be in the position I am in Hence the need to speak to someone and not a Robot Thank you

Open 1

My main 'Profile' in T-Bird start up not there

On T-Bird start up I'm given a list of (originally) four Profiles. Currently I only use Profile Three, but on start=up today it is not there. Doing the usual searches doe… (funda kabanzi)

On T-Bird start up I'm given a list of (originally) four Profiles. Currently I only use Profile Three, but on start=up today it is not there. Doing the usual searches does not list it, only 'default', 'new user' and 'profile two'. Is there any way to recover it?

Open 17

Thunderbird donation receipt is truncated on the right - why?

Sometimes an email I receive contains text whose right margin and text is chopped off. I thought this was because the emails were formatted for Google's gmail, but I just… (funda kabanzi)

Sometimes an email I receive contains text whose right margin and text is chopped off. I thought this was because the emails were formatted for Google's gmail, but I just received an email from Thunderbird itself that is truncated this way. What's going on?

I'm enclosing a screen shot. I can also send the .eml file if that's helpful.

Open 1

In Plain English how to use and secure encryiption on all ougoing emails please

In Plain English how to use and secure encryption on all outgoing emails please and whether or not to use this great advantage. Many thanks to all those who contribute to… (funda kabanzi)

In Plain English how to use and secure encryption on all outgoing emails please and whether or not to use this great advantage. Many thanks to all those who contribute to this work, PB

Open 2 30

Are windows "local folders" in Thunderbird compatible with local folders in Thunderbird on linux?

I have 3 computers. Two are running Windows, and one is running Linux. I was pleasantly surprised to find that Linux Mint has Thunderbird built in. I keep the two Windo… (funda kabanzi)

I have 3 computers. Two are running Windows, and one is running Linux. I was pleasantly surprised to find that Linux Mint has Thunderbird built in. I keep the two Windows computers in sync with a file compare program, "Beyond Compare" Are my local folders compatible between the two operating systems so I can sync my Linux Thunderbird local folders with the ones I have stored in Windows Thunderbird local files?

Are txt files stored the same in both NTFS and ext4 systems?

Open 1

Thunderbird won't sync to Windstream after latest update

For whatever reason after the lastest Thunderbird update Windstream is refusing the connection to Thunderbird email client. I have gone through all of the delete .msf fil… (funda kabanzi)

For whatever reason after the lastest Thunderbird update Windstream is refusing the connection to Thunderbird email client. I have gone through all of the delete .msf files for all of the inboxes tried adjusting server settings to no avail on anything.

Open 1

Cannot Change Password - Authentication Failed

Hello, Thunderbird starts with "Authetication Failed" for my main account. After deleting the saved account/Password in Thunderbird it DOES NOT ask to enter a new one. I… (funda kabanzi)

Hello, Thunderbird starts with "Authetication Failed" for my main account. After deleting the saved account/Password in Thunderbird it DOES NOT ask to enter a new one. It seems, Thunderbird hast still the Old informations saved, but it does NOT appear under Passwords / User Accounts in Thunderbird. How can I enter a new password in Thunderbird ? Has anybody a REGEDIT clue or any other help ? THANKS

Open 2

EAS and TBSync not compatible with TB v153.0

ThunderBird upgraded to v153.0. Since then EAS and TBSync have stopped working. Extension Manager have disabled them and report both are incompatible with TB v153.0. The … (funda kabanzi)

ThunderBird upgraded to v153.0. Since then EAS and TBSync have stopped working. Extension Manager have disabled them and report both are incompatible with TB v153.0.

The option to "Find an alternative add-on" for both fails to find an alternative version to work with TB v153.0

Are newer version of EAS and TBSynce imminent?

Bill

Open 1

Cannot send or receive email in thunderbird

Cannot send or receive email all of sudden in Thunderbird. When I the click the messages icon, nothing happens, and I get "Could not connect to server mail.twc.com; the c… (funda kabanzi)

Cannot send or receive email all of sudden in Thunderbird. When I the click the messages icon, nothing happens, and I get "Could not connect to server mail.twc.com; the connection was refused". When trying to send a m,message I get "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.twc.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." No settings were changed and everything was fine when I put the computer to sleep. This happens on both a Win 7 and 11 machine Email is a Time Warner (now Spectrum) Road Runner account (twc.com). Spent an hour with Spectrum, and they say this is a third party (Thunderbird) issue. A friend has the same setup, and is having the same problems that started at the same time. Win 11 version 150.02 Win 7 115.18.0 (latest available for win 7)

Appreciate any help....
Open 5 90

Where is the profile folder in the flatpak version of Thunderbird?

Hi, I just installed Elementary OS on a Dell M6800. The OS runs well, and I have multiple email accounts, so I installed Thunderbird from the Elementary AppCenter. It sho… (funda kabanzi)

Hi, I just installed Elementary OS on a Dell M6800. The OS runs well, and I have multiple email accounts, so I installed Thunderbird from the Elementary AppCenter. It showed up as a flatpak install, but I went ahead.

Now, in the past when I tried to replace the .default-release file with one from another machine and rename it with the new filename (which is what I've always done to transfer my multiple emails and address book),

I went to the usual place, which has always been /home/myusername/.thunderbird/whatever.default-release, but it wasn't there. Going to Help/Troubleshooting Information/about:profiles shows it there, but won't open it when clicked on.

The only place I could find it was in /home/myusername/.var/app/org.mozilla.thunderbird/cache/thunderbird. But when I replaced and renamed the .default-release file there, and then restarted the app, I still did not have my old data. How do I go about this with a flatpak installation? Thanks in advance.

Open 1