Yonke imikhiqizo Community Forum

Upgraded from Windows 10 to 11 a couple months ago. Since then, TB freezes nearly every time I am composing an email. "Help About" says TB is up to date. Remedies? Or do I have to wait for a new version?

Chris Sackett

I have contacted support earlier and received a reply through Spectrum webmail giving me a ticket ID 344188 and this is the first that I have had time to resume working on the problem. My email address with Thunderbird is [edited from public] @columbus.rr.com. Besides the Spectrum webmail I also have access to Gmail with the address: [edited from public] @gmail.com Other contact means are: phone [edited phone# from public] and postal mail: [edited mailing address from public community support forum]

My Thunderbird program stopped sending on about 11/3 and the last incoming mail was on 11/5/25. The folders to save emails have also gotten rearranged and some missing. I hope you can help me with Thunderbird, which I have used for many years and have donated to it an Mozella regularly for the past few years. Respectfully, Richard E. Hartle

Thunderbird program is all messed up. First, I cannot send an email, even to myself, and get error message:

"Sending of the message failed. An error occurred while sending mail: Outgoing server (SMPT) error. The server responded: p-impout005.msg.pkvw.co.charter.net cmsmtp Connection Rejected - see htto//www.spamhaus.org/query/ip/121.127.34.205 AUP#Out-1220."

Spectrum person I called referred me to Spectrum.net, and I am unable to get any help in that web site. My Thunderbird inbox page also now has the saved items in the left column all mixed up. Please help! Richard E Hartle cell phone: [edited phone# from public community support forum]

As per my title, where can I find a themes toolbar background image and change it? I have tried looking for manifest.json and header.png files for the theme but I can't find it.

Or is there a way I can override it using CSS somewhere?

Windows 11

Cheers

GW

Hi

I am using the latest TB build, 144.0.1and have only the British dictionary as an extension, no themes.

Occasionally TB will hang when launched and the Windows event viewer will show this....(added image)_

The friendly xml log within the event viewer...

AppName thunderbird.exe

 AppVersion 144.0.1.0 
 ProcessId 0x6234 
 StartTime 0x1dc51956edcf231 
 TerminationTime 5 
 ExeFileName C:\Program Files\Mozilla Thunderbird\thunderbird.exe 
 ReportId f3ad169f-c629-4357-85ae-7db29d0541f1 
 PackageFullName  
 PackageRelativeAppId  

HangType Cross-process

as noted, this only happens when the email client is launched and will not happen each time. I have tried without the dictionary, as it is so random it can take a while to occur, but that does not seem to make a difference.

I am using Windows 11 25h2

Thanks

This is a comment for thunderbird team. I liked Thunderbirk but one feature prevented me using it, i.e. there is no option to block a sender which is important. Thundbird team please get this so that the app becomes more compitive and appealing. Thanks

I installed Thunderbird on a new (used) computer running Windows 11 Pro using the old computer's mail account and password. Thunderbird seemed to connect automatically to the webmail. However, when I click on the email button the program makes me enter my name and password (already entered). Then when I click on next I get - Error Creating Account. What do I do now? Thanks.

Regards,

Dave [edited from public] @centurytel.net

die automatisvhe Suche braucht stunden um die Server-Settings zu finden, wenn ich einenen Mail-Account hinzufüge. Kann ich die Serversettings manuell eingeben, In Thunderbird von vor zwei Jahren ging das noch.

My inbox was inadvertently moved down in the list of folders and I am not able to drag and drop it back to the top. It looks like there used to be a "Manually sort folders" extension but it no longer works. Is there a way to reorder folders manually? I use 140.0.1esr (64-bit).

I wish to move my Thunderbird and lightning application, including all filters and old emails, to a new computer. In the old versions that I used to use, this was as easy as copy and paste, but that seems to not be the case with version 140, so I have to bother you with a request for help.

I am running LinuxMint Mate 22.2.

I followed the directions in one of your articles and found myself at the Troubleshooting page, Profile Directory entry. I clicked the Open Directory button next to it as instructed, but nothing happens. So, since your instructions said that that action would just take me to a .Thunderbird directory anyway, I attempted to search for that with hidden files turned off. But no joy their, either.

Can you let me in on a secret, like what is the path is to this hidden folder, rather than having me use your mystery button? Then I can just move the files myself, if that is indeed the solution.

Thank you for your assistance.

Since installing Windows 11, the right click "send to/mail recipient" hasn't worked with Thunderbird. I located the "send to folder", selected and opened "mail recipient", and selected Thunderbird. Now the "mail recipient" option has completely disappeared from the send to drop down menu. Can anyone help please?

Yesterday, my ameritech.net email stopped working in Thunderbird. I get an error saying it's unable to log into the server. The email account works from outlook, and from a web browser, so I know I'm using the right password. I've tried it on more than one computer and it's only Thunderbird that is having the problem. It's working with my gmail account. Any help would be appreciated.

I get a pop-up every 5 minutes asking to let Thunderbird access my gmail account. I've never had the gmail account set up in Thunderbird and don't want it there. I hit the Deny button every time, but it never gives up. How can I make this stop? Thank you!

I deleted a profile from my Thunderbird account, but I keep getting a popup login screen. I can no longer access this profile. HOW can I get rid of this popup screen? It continues to popup every few minutes! Need it to stop!!

why can't I ask the actual writers of the program for help, instead of the community? The community is not in charge of writing this program, nor the cause of its problems. The programmers are!

I have installed Thunderbird on a new computer and copied my profile from the old computer as per instructions on the Mozilla site. However on the install on the new computer the LOCAL FOLDERS, sub folders which I use as archive storage do not contain the messages as per the my old computer. The sub folders are named correctly.

I have attached photos of the sub folders from the old computer showing data in the sub folder and also the new computer showing no data.

Please advise how to retrieve the data for the new computer.