Yonke imikhiqizo Community Forum

I posted a similar question earlier, and although I never got any useful advice, the problem of random emails disappearing from my PC seems to have resolved itself after a week or so. However the problem has now turned up again, but this time on my husband's PC (both PCs are running Windows 10 and latest version of Thunderbird). None of the three accounts on his PC is receiving emails, although Thunderbird correctly enters the number of 'unread' emails and updates it when more arrive. The emails do arrive on my own PC and on my Apple devices (all of these also receive email for all three Thunderbird accounts), but they do not arrive on his desktop PC: the only way he can read his email at present is for me to forward it from the inbox on one of my devices to his Gmail account. If I do this, Tbird seems to recognize that the email has been opened and read, and on his PC the number of unread messages is updated (it might be worth noting that the number appears in grey, not blue as usual). He is able to send new emails from Tbird, although of course he is unable to reply to the messages that are not displayed there. It is particularly annoying because most of the missing mail is either business related or updates on medical appointments, etc.

I really cannot understand this problem, and am probably not explaining it very well. Thunderbird on his PC seems to recognize that new emails are coming in to all three accounts, because the number of unread messages updates, but the messages themselves are not being displayed (I've looked for them in junk, deleted, etc., but no luck). There are no filters set up to redirect things (except a few to send scams to junk). And all the emails are coming in fine to all three accounts on my PC, as well as my Apple devices & our server's webmail function.

If anyone can help, we would be very grateful. We are long-time Thunderbird users, and would hate to have to give it up and learn something new. Many thanks.

unable to use Thunderbird, try to open program and all I get is a white screen for 2-4 seconds, then a crash report pops up. Unable to get any further. Have uninstalled, cleared cache, reboot, then reinstall. Help appreciated. Win 10. Kevin

I have been using Thunderbird since it was Netscape. (that's how old I am)

In all that time, I have NEVER had a password for Thunderbird. I have never even seen an option to set up a password for Thunderbird.

I thought that maybe if there were a subscription option available now, then I would be able to subscribe, get a proper personal account, make a password for it, and once again be able to use Thunderbird for email management.

I WISH! If anyone knows the URL for a Thunderbird subscription page, please send the URL, because after much searching, I still haven't found one.

sending to gmail is blocked by new version that was auto installed 2 days ago. I see others are also reporting

this problem. . How do I download and return to a previous version of Thunderbird?

How can I stop Thunderbird from auto installing new versions?

I have been using Thunderbird since it was Netscape. (that's how old I am)

In all that time, I have NEVER had a password for Thunderbird. I have never even seen an option to set up a password for Thunderbird.

I thought that maybe if there were a subscription option available now, then I would be able to subscribe, get a proper personal account, make a password for it, and once again be able to use Thunderbird for email management.

I WISH! If anyone knows the URL for a Thunderbird subscription page, please send the URL, because after much searching, I still haven't found one.

It went away for a while but now it is back. When I select the text it usually (but not always) resolves. However it is a pain to keep stopping to do that.

I've tried the existing fixes but they either don't work or stop working after applied.

I have accounts from Outlook Mail through GoDaddy and Gmail on my Thunderbird desktop app. After the update on 9/17/24 I am unable to send from any of my 3 accounts. Please help.

I have a problem with the 64-bit to 32-bit installation. (It created a duplicate for me), I uninstalled everything properly and reinstalled Today my computer does not recognize version 32 in default mode and I need it for my accounting software. We checked the registry keys, the settings ... everything is ok Thanks for your help.

Fired up 128.2.1 this morning -- worked fine. Pulled email of my Office365 and gmail accounts no problem. Noticed there was a point update to 128.2.2 - applied the update, but now both Office365 and Gmail fail to authenticate. Time out.

Anyone else seeing this?

To: Support personnel or Manu Andino Thank you for your help this morning on restoring the Thunderbird email server. It did crash again this afternoon 3/3/25 in the middle of writing/responding to an email. Any help you can give is appreciated. Thank you- Paul Behrmann

Hello

I am using Thunderbird for a long time. Great app. 

I have a problem with 128.2.2 esr. After upgrading to this version i am unable to send emails with an Office 365 account from my work. Same settings with outlook are working great no problem

when i am sending an email it does nothing... just says sending....if i press cancel i get ..sending of message failed. unable to authenticate to outgoing server smtp. Please check the password and verify the Authentication method in Accounts Settings smtp. (all settings are good)

if i just let the window after a couple of minutes ...i get Sending of the message failed. the message could not be sent because the connection to Outgoing server smtp timed out . try again

windows 10 22 h2 - 128.2.2

thank you in advance

Once again, some of my incoming emails are corrupted between Gmail (where they are readable) and the Thunderbird Inbox. Sample: iVBORw0KGgoAAAANSUhEUgAAEOAAAAlUCAYAAACgGLqaAAAKpWlDQ1BJQ0MgUHJvZmlsZQAASImV

I described this problem on this forum a couple of hours ago--but I now know any response to help me will come via email--which I cannot access due to the password problem. I was using Thunderbird mail when up pops this pop-up asking for my password. I have never had to use a password to access my emails with thunderbird email. I tried a Yahoo mail password, a mozilla account password, a thunderbird account password--none are wanted. I can't find where to change a password or add a new password.

How can I get some help not sent via email.

Ruth Lewis [edited email from community support forum]

My previous post seems to have disappeared, so will try again. I am 85 years old and have been using Thunderbird fo over 15 years with out any problems. Afew days ago I tried to send an e-mail and didn't have any "Send" button. In trying fix, I some how deleted my contacts sidebar. I sill have my addresses book. I have tried everything to retrieve them but no luck. I tried removing Thunderbird and reinstall, but it comes back the same. I would appreciate an guidance in trying to resolve my problem. Thank You

Restoring email in thunderbird has stopped with mai 2024 After loss of emails and personal folders: the staff is doing absolute nothing. This is criminal pig pack

koffie koffie 12/21/24, 4:30 AM

Hello,

restoring email in thunderbird has stopped with mai 2024. How can this fixed?

please ask me for concrete support. Do no send me to the next address.

koffie All Replies (11) Mapenzi Mapenzi

   Top 25 Contributor

12/21/24, 10:31 AM

What do you understand by "restoring" email? Recover lost email? Recover deleted mail? Download email? Maybe you are looking for somewhat like this https://www.emailadepts.com/ThunderbirdRecovery.htm?

Modified December 21, 2024, 10:35:52 AM PST by Mapenzi Helpful?

Did this reply solve your problem? koffie koffie Question owner 12/24/24, 12:22 AM

There no support here. I'got this link after protest. Your answer here is just a provocation. Obviously you understand the situation.

Thunderbird was removed in context with a fail installation. This was not obviously.

After that I've installed the program again. The mails I've got back again in this procedere have stopped with last mai. Thunderbird was host of three accounts: The aol account was rebuild completely. The gmx account was rebuild until mai. So its looks not like normal procedere.

I've asked for a solution-without a bill.

Did this reply solve your problem? user213815874572776100201782415079883066567 user213815874572776100201782415079883066567 12/24/24, 7:41 AM

Hi koffie,

I'm sorry that you're having this problem. We are a community of users helping users. Mapenzi's response was not a provocation. We need more information before we can try to solve the problem.

Is Thunderbird working well with your AOL account now?

What do you mean that the gmx account was rebuilt until May? That it shows messages up to May, but not after? What happens when you try to send and receive messages through the gmx account now?

Rick Helpful?

Did this reply solve your problem? koffie koffie Question owner 12/25/24, 12:22 PM

@Rick

I've checked again.

1.The aol account isn't complete. The mails I've received after new install Thunderbird stop with last mai. From september I've received them again.

2.The GMX account is empty from last mai until new install in december.

3. The thirth account gmail.com has been disappeared completely.

I hope this clears your last question. With restoring account is meant receiving emails after the new install of Thunderbird.

I can send an receive mails now as usual but I didn't get the mails of the indicate periode. These are partly important documents for authorities.

koffie

Did this reply solve your problem? user213815874572776100201782415079883066567 user213815874572776100201782415079883066567 12/25/24, 12:53 PM

Let's summarize.You're having problems with three accounts.

   AOL: is working now, but shows no messages received between May and September.
   GMX: shows no messages received between May and December. Not clear if it is working now.
   Gmail: no longer exists in Thunderbird. 

Is that correct?

Were the missing messages in IMAP folders or POP3 folders or local folders or some combination?

Steps to take:

   AOL: Can you see the missing messages when you log into aol.com? If not, do you have a back-up?
   GMX: Is the account working now? Can you see the missing messages when you log into Web mail? If not, do you have a back-up?
   Gmail: Can you set up your account again and tell us what you see? 

Would you please also tell us what was going on in May and September and December? When did you re-install Thunderbird? Did you re-install Thunderbird more than once? How did you re-install it? Have you been using Thunderbird since May? Have you been accessing the messages through another e-mail client or over the Web? When did you notice that messages were missing?

Did you re-install Thunderbird because your accounts were not working? Re-installing Thunderbird does not help with send and receive issues.

I understand that you would like a quick solution, but this situation is complex. It takes time to gather information and diagnose the problem.

My guess for now is that Thunderbird is working properly. Your messages were deleted at the server or through another e-mail client or by how you re-installed Thunderbird. You will not find the missing messages unless you have them backed up somewhere. But that's just a guess. Let's hope for a better result. Helpful?

Did this reply solve your problem? koffie koffie Question owner 12/25/24, 2:13 PM

"AOL: is working now, but shows no messages received between May and September.

GMX: shows no messages received between May and December. Not clear if it is working now. -It is working. I can send and receive emails

Gmail: no longer exists in Thunderbird."

Thats correct. See at GMX.

The mails both from pop3 and imap were stored _______________________________________________

"Would you please also tell us what was going on in May and September and December?" -Nothing else. I'm unsure what you mean.

"When did you re-install Thunderbird?" -last week.

"Did you re-install Thunderbird more than once? How did you re-install it?" -No, one time./ Sudo apt-get...

"Have you been using Thunderbird since May?" -Daily

"Have you been accessing the messages through another e-mail client or over the Web? -No

"When did you notice that messages were missing?"

-Ca. two weeks ago.

"Did you re-install Thunderbird because your accounts were not working? Re-installing Thunderbird does not help with send and receive issues."

-Thunderbird was missing.

"AOL: Can you see the missing messages when you log into aol.com? If not, do you have a back-up?" No/No

"GMX: Is the account working now? Can you see the missing messages when you log into Web mail? If not, do you have a back-up?"

-Account is workin. I dont see missing messages.

"My guess for now is that Thunderbird is working properly. Your messages were deleted at the server or through another e-mail client or by how you re-installed Thunderbird. You will not find the missing messages unless you have them backed up somewhere. But that's just a guess. Let's hope for a better result."

-The missing emails are missing just for short but different periodes of 6 month on aol and 8 month on GMX. Your speculation is not logical and frustrating if you send question which have obviously no meaning.

These mails exsist further. Only the recovering has been stopped for some month for unknown reasons.

koffie

Did this reply solve your problem? koffie koffie Question owner 12/28/24, 8:03 AM

I ask here for support and help since over 16 days. Nothing happens except ignorance. The Thunderbird staff knows excactly whats going on here, what are the reasons and what's to do. Here is nothing complex except your passivity over a long periode. My e-mails has disapeared after new install of your e-mail client. This company is doing absolute nothing the whole time.

Did this reply solve your problem? koffie koffie Question owner 12/28/24, 8:05 AM

Communication and "support" as provokation.

Modified December 28, 2024, 8:06:33 AM PST by koffie

Did this reply solve your problem? Wayne Mery Wayne Mery

   Moderator
   Top 10 Contributor

12/28/24, 4:18 PM

koffie said

   I ask here for support and help since over 16 days.
   Nothing happens except ignorance.
   The Thunderbird staff knows excactly whats going on here,
   what are the reasons and what's to do.
   Here is nothing complex except your passivity over a long periode.
   My e-mails has disapeared after new install of your e-mail client.
   This company is doing absolute nothing the whole time.

You first posted here 7 days ago, and the people here are doing their best to assist. Please don't be a jerk to them. Helpful?

Did this reply solve your problem? koffie koffie Question owner 1/2/25, 6:14 AM

This is no support. From day one: there is absolute no information by Thunderbird. The staff is passiv for over to weeks and will misuse protest to continue.

Did this reply solve your problem? koffie koffie Question owner Today at 4:32 PM

American support: 100% corrupt

Did this reply solve your problem?

Random emails are coming in looking like this: (private, USPS, etc.) Why?

Content-Type: image/png Content-Transfer-Encoding: base64 Content-Disposition: inline; filename="1698019894740blob.jpg" Content-ID: <87515455-5992-5c0c-484d-65c0b5a2fa9b@yahoo.com>

iVBORw0KGgoAAAANSUhEUgAABDgAAAVcCAIAAABWYL0gAAAgAElEQVR4nOzdabQs2VUf+P/e50RE Zt7hzVWv5ipJpaI0gBAgSkOhyXgJELLAeCEsDN24wcZ4tY273RNebn/t/tCrP3R7NTTY2N1m6rXs Xs1kM4gGzFQI1EIIITFoqqpXqlfvvTtlZkScs/fuD5GZN+/06t1Xb8h77/7patd9mZGREZERN8+O M9HPvp7gnHPOOeecc4uE7/YGOOecc84559xunqg455xzzjnnFo4nKs4555xzzrmF44mKc84555xz

how to you get Tbird to stop going directly to the email page! we need Tbird to have a log on page? why does Tbird go directly to email from the icon!!! very bad. .anyone can click on the icon and see all mail