Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox sync error, changed password and on other devices the new password keeps giving me an error.

  • 2 uphendule
  • 3 zinale nkinga
  • Igcine ukuphendulwa ngu guigs

more options

Okay so I have several Linux devices in sync and one of them is synced also with a Microsoft 8 and the latest updates of Firefox. All of them are updated to the lastest. I had to change my password becaue for some odd reason the pass I wrote down was not being registered in my computer. Now because of that I had to change it for all of the other devices and none of them are detecting the new firefox password change. It just seems like a round circle where I change pass, and I have to continue to do that but each device wants to do the same thing.

What could be done is there some bug with respect to this!? Thanks.

All Replies (2)

more options

Please let me confirm what you are saying: when you change the password on one device, all of the other devices connected to the account are not disconnected and continue syncing?

[Bug 987719 - If user changes FXA password as Syncing client, don't kick them out of Sync]- this is outdated I think*

Do the other devices ever prompt you for a new password? And if you check about:sync-logs are there any errors after the time you changed the password on one of the devices? Edit* ignore this post, though these are the steps we would take if there is a bug for future reference.

Okulungisiwe ngu guigs

more options

Hey just to follow up on my test: It takes about anywhere from 5 mins to an hour for the desktop to see that the session has expired.

The Andorid device detected it sooner than the PC to PC sync. Eventually it will prompt a new password when the token expires on each of the desktops. :-)

This is being improved. One shortcut is to restart the browser and it will force the token/certificate to expire for sync. Just refresh and go to "about:accounts"

Hope this helps.

Okulungisiwe ngu guigs