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I get a lot of untrusted connection messages on my work PC (behind firewall) and they don't always give the option of bypassing (the I know the risks option).

Kuphostiwe

Since upgrading to FF29 I get a lot of untrusted connection errors on my work PC which is behind a firewall. These error messages sometimes show the technical details (e.g. plus.google.com uses an invalid security certificate.) but there is no "I know the risks" option provided to bypass and add an exception. I've seen the response about framed windows, but for sites like plus.google.com there isn't a framed window; right clicking doesn't give a "This Frame" menu item. I've deleted the cert8.db file as well, and that didn't resolve the issue.

I can't access much of google. I can't play YouTube HTML5 videos, though I was able to work through the HTML source to at least get the CSS file to load as even that was failing initially. I cannot load the accuweather site, though that doesn't seem to use https and so may be unrelated. I had no problems with any of these sites before upgrading to 29.

Since upgrading to FF29 I get a lot of untrusted connection errors on my work PC which is behind a firewall. These error messages sometimes show the technical details (e.g. plus.google.com uses an invalid security certificate.) but there is no "I know the risks" option provided to bypass and add an exception. I've seen the response about framed windows, but for sites like plus.google.com there isn't a framed window; right clicking doesn't give a "This Frame" menu item. I've deleted the cert8.db file as well, and that didn't resolve the issue. I can't access much of google. I can't play YouTube HTML5 videos, though I was able to work through the HTML source to at least get the CSS file to load as even that was failing initially. I cannot load the accuweather site, though that doesn't seem to use https and so may be unrelated. I had no problems with any of these sites before upgrading to 29.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Google Update
  • Version 5.3.1.18536
  • 5.1.30214.0
  • Shockwave Flash 12.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.9.149
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • GEPlugin
  • Microsoft Lync Web App Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Open Text Xweb Remote Activation Plug-in Version 14.0.0.337 for Win32

Isisebenziso

  • Firefox 29.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; rv:29.0) Gecko/20100101 Firefox/29.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/29.0/WINNT/en-US/

Izandiso

  • Adblock Plus 2.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Babylon Word Search 1.2.1 ({a27007d0-bec0-4df7-abf8-54ae0b833ce8})
  • Evernote Web Clipper 5.9.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • FireGestures 1.8.6 (firegestures@xuldev.org)
  • Forecastfox 2.2.4 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • HTML5 Notifications 1.2.4 (html5notifications@paxal.net)
  • IE Tab 2 (FF 3.6+) 5.12.12.1 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • NoScript 2.6.8.23 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • PDF Viewer 0.8.1334 (uriloader@pdf.js)
  • Personas Plus 1.7.3 (personas@christopher.beard)
  • Symantec Vulnerability Protection 12.2.0.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • The Addon Bar (restored) 3.2 (the-addon-bar@GeekInTraining-GiT)
  • Translate This! 3.0.3 (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YouTube HTML5 Player 1.10 ({b6b1a201-b252-484f-b9fe-68efbb273fbd})

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 6-10-2011
  • driverDate2:
  • driverVersion: 8.15.10.2418
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237
  • browser.startup.homepage: http://my.yahoo.com
  • browser.startup.homepage_override.buildID: 20140421221237
  • browser.startup.homepage_override.mstone: 29.0
  • browser.tabs.warnOnClose: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 29.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1399644635
  • places.history.expiration.transient_current_max_pages: 77410
  • places.history.expiration.transient_optimal_database_size: 123854848
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • plugin.state.nppdf: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1397072063

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Andrew
  • Moderator
321 izisombululo 4047 izimpendulo
Kuphostiwe
Have you checked out the [["This Connection is Untrusted" error message appears - What to do]] article?

Impendulo Ewusizo

Yes, I know about that article. I know how to handle the untrusted connection in normal circumstances. I know it has something to do with being behind a proxy. (I have no problems hitting the same sites from my home PC.) My question is how to handle it when the "I understand the risks" option isn't presented and I thus can't add an exception and continue on to the site.

Yes, I know about that article. I know how to handle the untrusted connection in normal circumstances. I know it has something to do with being behind a proxy. (I have no problems hitting the same sites from my home PC.) My question is how to handle it when the "I understand the risks" option isn't presented and I thus can't add an exception and continue on to the site.

Umnikazi wombuzo

and the problem continues with FF 30.

and the problem continues with FF 30.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Hi drsaaron,

Right to the left of the text there is a triangle, if you click on this the drop down for the option should appear.

Hi drsaaron, Right to the left of the text there is a triangle, if you click on this the drop down for the option should appear.

Umnikazi wombuzo

No, that just tells me "appengine.google.com uses an invalid security certificate."

No, that just tells me "appengine.google.com uses an invalid security certificate."
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

It looks like for this example you are accessing google apps engine. If you are an admin the app can be set to these three:

"Open to all Google Accounts users (default)

Restricted to the following Google Apps domain: (Experimental) Open to all users with an OpenID Provider"

However depending if you are using verisign or another certificate provider for the service the certificate may not have all the required chain for intermediate certificates.

Please check here: Options > Advanced > Certificates mini-tab > "View Certificates" button

You can also try [ Options > Advanced > Network mini-tab > "Settings" button] and selecting no proxy.

You can also try to install Fiddler try to debug sessions or check for Troubleshoot Firefox issues caused by malware

Also you can try http://stackoverflow.com/questions/27.../firefox-and-ssl-sec-error-unknown-issuer Does your Symantec Vulnerability Protection 12.2.0.5 - 1 or Firewall block these sites?

It looks like for this example you are accessing google apps engine. If you are an admin the app can be set to these three: "Open to all Google Accounts users (default) Restricted to the following Google Apps domain: (Experimental) Open to all users with an OpenID Provider" However depending if you are using verisign or another certificate provider for the service the certificate may not have all the required chain for intermediate certificates. Please check here: Options > Advanced > Certificates mini-tab > "View Certificates" button You can also try [ Options > Advanced > Network mini-tab > "Settings" button] and selecting no proxy. You can also try to install Fiddler try to debug sessions or check for [[Troubleshoot Firefox issues caused by malware]] Also you can try [http://stackoverflow.com/questions/275878/firefox-and-ssl-sec-error-unknown-issuer] Does your Symantec Vulnerability Protection 12.2.0.5 - 1 or Firewall block these sites?
cor-el
  • Top 10 Contributor
  • Moderator
17534 izisombululo 158551 izimpendulo
Kuphostiwe

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked