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Lolu chungechunge lwavalwa lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Help me please

  • 12 uphendule
  • 2 zinale nkinga
  • 687 views
  • Igcine ukuphendulwa ngu Moses

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i need help guys im really tired to much and i mean it so i decide to post my problem here and if not fixed this will be my last time in life using FF sorry for that


im using Imacros 8.8.2 to automate a script in gaming site firefox crashes 10 times per hour so i need to know where is the problem and how to fix it ! this is the crash that happen every time https://crash-stats.mozilla.com/report/index/eba5c453-0571-4d90-9b2b-9b5352140507

for more info this is what i have try !!!

remove the firefox and install new latest ver 29 removed ff and installed the latest beta release and up to date removed all plugins and keep only Imacros all plugins ( flash , shockwave , java ) are up to date installed new windows on virtual and test and same problem updated my VGA card :( same problem i did every thing possible and not possible to fix it and no luck at all

so please some one help me

Okulungisiwe ngu Motasem

Isisombululo esikhethiwe

thanks for the ready answers i got ( copy & past ) i delete firefox and installed " pale moon " working perfect , no crashes , same site and same imacros script

good bye mozilla

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (12)

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If you disable Hardware Acceleration, does the crash go away? Turning off hardware acceleration

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sorry i didnt mention that yes i have try it ( off ) and it didnt fix my problem and try to many things else i dont remember them all im IT engineer and i try to debug the error but unsuccessful

Okulungisiwe ngu Motasem

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Please go to about:support in your url bar, copy and paste that information here.

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{

 "application": {
   "name": "Firefox",
   "version": "30.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:30.0) Gecko/20100101 Firefox/30.0",
   "supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/"
 },
 "crashes": {
   "submitted": [
     {
       "id": "bp-3702d75a-b3d7-42a9-a062-5cf8f2140507",
       "date": 1399494686243,
       "pending": false
     }
   ],
   "pending": 0
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind.flashBar": 0,
   "accessibility.blockautorefresh": true,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.link.open_newwindow.restriction": 0,
   "browser.places.smartBookmarksVersion": 7,
   "browser.search.useDBForOrder": true,
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   "browser.sessionstore.restore_on_demand": false,
   "browser.startup.homepage_override.mstone": "30.0",
   "browser.startup.homepage_override.buildID": "20140505140302",
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   "network.http.pipelining.ssl": true,
   "network.cookie.prefsMigrated": true,
   "network.http.pipelining": true,
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   "places.history.expiration.transient_current_max_pages": 52687,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
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   "privacy.cpd.offlineApps": true,
   "privacy.sanitize.timeSpan": 0,
   "privacy.cpd.sessions": false,
   "privacy.cpd.cookies": false,
   "privacy.donottrackheader.enabled": true,
   "privacy.sanitize.migrateFx3Prefs": true,
   "security.OCSP.enabled": 0,
   "security.default_personal_cert": "Select Automatically",
   "storage.vacuum.last.places.sqlite": 1399259335,
   "storage.vacuum.last.index": 1
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 10",
   "windowLayerManagerRemote": false,
   "adapterDescription": "Intel(R) G41 Express Chipset",
   "adapterVendorID": "0x8086",
   "adapterDeviceID": "0x2e32",
   "adapterRAM": "Unknown",
   "adapterDrivers": "igdumdx32 igd10umd32",
   "driverVersion": "8.15.10.2869",
   "driverDate": "10-4-2012",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": true,
   "directWriteEnabled": true,
   "directWriteVersion": "6.2.9200.16571",
   "webglRenderer": "Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)",
   "info": {
     "AzureCanvasBackend": "direct2d",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "direct2d"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.4",
     "version": "4.10.4"
   },
   "NSS": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.16",
     "version": "3.16"
   },
   "NSSSSL": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "Adblock Plus",
     "version": "2.6",
     "isActive": true,
     "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
   },
   {
     "name": "Adblock Plus Pop-up Addon",
     "version": "0.9.1",
     "isActive": true,
     "id": "adblockpopups@jessehakanen.net"
   },
   {
     "name": "Add to Search Bar",
     "version": "2.4",
     "isActive": true,
     "id": "add-to-searchbox@maltekraus.de"
   },
   {
     "name": "Context Search",
     "version": "0.6.3",
     "isActive": true,
     "id": "{902D2C4A-457A-4EF9-AD43-7014562929FF}"
   },
   {
     "name": "Cookies Manager+",
     "version": "1.5.2",
     "isActive": true,
     "id": "{bb6bc1bb-f824-4702-90cd-35e2fb24f25d}"
   },
   {
     "name": "Cutyfox URL Shortener (bit.ly, is.gd, goo.gl)",
     "version": "1.4.1",
     "isActive": true,
     "id": "cutyfox@apps.metzweb.net"
   },
   {
     "name": "Fasterfox Lite",
     "version": "3.9.9Lite",
     "isActive": true,
     "id": "FasterFox_Lite@BigRedBrent"
   },
   {
     "name": "Greasemonkey",
     "version": "1.15",
     "isActive": true,
     "id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
   },
   {
     "name": "IDM CC",
     "version": "7.3.73",
     "isActive": true,
     "id": "mozilla_cc@internetdownloadmanager.com"
   },
   {
     "name": "iMacros for Firefox",
     "version": "8.8.2",
     "isActive": true,
     "id": "{81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}"
   },
   {
     "name": "LastPass",
     "version": "3.1.1",
     "isActive": true,
     "id": "support@lastpass.com"
   },
   {
     "name": "Lazarus: Form Recovery",
     "version": "2.3",
     "isActive": true,
     "id": "lazarus@interclue.com"
   },
   {
     "name": "Menu Editor",
     "version": "1.2.7",
     "isActive": true,
     "id": "{EDA7B1D7-F793-4e03-B074-E6F303317FB0}"
   },
   {
     "name": "QuickNote",
     "version": "0.7.3",
     "isActive": true,
     "id": "{C0CB8BA3-6C1B-47e8-A6AB-1FAB889562D9}"
   },
   {
     "name": "Rock3tvid",
     "version": "1.0.rev6",
     "isActive": true,
     "id": "jid0-fYhPzdUpwWLSRoOXL4dh6GtkIEc@jetpack"
   },
   {
     "name": "Safety Torrent Add-on (copy 3)",
     "version": "copy.rev178",
     "isActive": true,
     "id": "jid0-HRb5vOt1PFJMkFwKYUZZzmma0C0@jetpack"
   },
   {
     "name": "Tamper Data",
     "version": "11.0.1",
     "isActive": true,
     "id": "{9c51bd27-6ed8-4000-a2bf-36cb95c0c947}"
   },
   {
     "name": "Yellow highlighter pen for Web",
     "version": "1.3",
     "isActive": true,
     "id": "markerto@marker.to"
   },
   {
     "name": "Adobe Acrobat - Create PDF",
     "version": "2.0",
     "isActive": false,
     "id": "web2pdfextension@web2pdf.adobedotcom"
   },
   {
     "name": "Alldebrid",
     "version": "4.0.5",
     "isActive": false,
     "id": "alldebrid@alldebrid.com"
   },
   {
     "name": "FireShot",
     "version": "0.98.54",
     "isActive": false,
     "id": "{0b457cAA-602d-484a-8fe7-c1d894a011ba}"
   },
   {
     "name": "Kaspersky URL Advisor",
     "version": "13.0.0.3382",
     "isActive": false,
     "id": "url_advisor@kaspersky.com"
   },
   {
     "name": "Virtual Keyboard",
     "version": "13.0.0.3382",
     "isActive": false,
     "id": "virtual_keyboard@kaspersky.com"
   }
 ]

}

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btw @tyler i try the same on new fresh browser without all these data i past it up only firefox and imacros and ive had the same problem and here is the other browser im using with new windows and new firefox and only imacros addone in Virtual Machine i made it for testing

with the same problem 

{

 "application": {
   "name": "Firefox",
   "version": "30.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:30.0) Gecko/20100101 Firefox/30.0",
   "supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/"
 },
 "crashes": {
   "submitted": [
     {
       "id": "bp-55b5b5c1-a9fa-471e-b287-911d52140507",
       "date": 1399497536027,
       "pending": false
     },
     {
       "id": "bp-eba5c453-0571-4d90-9b2b-9b5352140507",
       "date": 1399496124231,
       "pending": false
     },
     {
       "id": "bp-07c0f76a-2609-418f-93bc-75cfa2140507",
       "date": 1399495133336,
       "pending": false
     },
     {
       "id": "bp-85e6847c-52af-4517-8127-8c0e32140507",
       "date": 1399494306711,
       "pending": false
     },
     {
       "id": "bp-c41a0a7d-2cbd-48b3-b064-a48652140507",
       "date": 1399429979011,
       "pending": false
     },
     {
       "id": "bp-699dfbc6-7da0-42f7-9f30-3b63a2140506",
       "date": 1399417420627,
       "pending": false
     },
     {
       "id": "bp-3b9e90ec-bfca-46c1-9881-1c19f2140506",
       "date": 1399414084668,
       "pending": false
     },
     {
       "id": "bp-102a243b-3f42-462c-94db-5dbd72140506",
       "date": 1399412296781,
       "pending": false
     },
     {
       "id": "bp-729b3850-a622-4769-bd0c-9d9312140506",
       "date": 1399409198476,
       "pending": false
     },
     {
       "id": "bp-c6540f9f-b90e-412a-a8c0-b76762140506",
       "date": 1399407921334,
       "pending": false
     },
     {
       "id": "bp-6f5937b0-a777-46c5-8a17-c4a342140506",
       "date": 1399406625936,
       "pending": false
     },
     {
       "id": "bp-fb9e3cfa-8a57-459a-9c91-b0b6a2140506",
       "date": 1399404739778,
       "pending": false
     }
   ],
   "pending": 4
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind.flashBar": 0,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.link.open_newwindow.restriction": 0,
   "browser.places.smartBookmarksVersion": 7,
   "browser.search.update": false,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20140505140302",
   "browser.sessionstore.restore_on_demand": false,
   "browser.startup.homepage_override.mstone": "30.0",
   "browser.startup.homepage_override.buildID": "20140505140302",
   "browser.tabs.warnOnClose": false,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "30.0",
   "gfx.direct2d.disabled": true,
   "layers.acceleration.disabled": true,
   "network.cookie.prefsMigrated": true,
   "places.database.lastMaintenance": 1399489334,
   "places.history.expiration.transient_current_max_pages": 53674,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "plugin.state.java": 2,
   "privacy.sanitize.migrateFx3Prefs": true,
   "storage.vacuum.last.places.sqlite": 1398899126,
   "storage.vacuum.last.index": 1
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": false,
   "numAcceleratedWindowsMessage": [
     "blockedGfxCard"
   ],
   "adapterDescription": "VMware SVGA 3D",
   "adapterVendorID": "0x15ad",
   "adapterDeviceID": "0x0405",
   "adapterRAM": "128",
   "adapterDrivers": "vm3dum vm3dgl",
   "driverVersion": "7.14.1.5025",
   "driverDate": "7-12-2013",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "6.2.9200.16492",
   "direct2DEnabledMessage": [
     "blockedGfxCard"
   ],
   "webglRendererMessage": [
     "blockedGfxCard"
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.4",
     "version": "4.10.4"
   },
   "NSS": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.16",
     "version": "3.16"
   },
   "NSSSSL": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "iMacros for Firefox",
     "version": "8.8.1",
     "isActive": true,
     "id": "{81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}"
   },
   {
     "name": "Adblock Plus",
     "version": "2.6",
     "isActive": false,
     "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
   }
 ]

}

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Literally all of your crash reports points to something relating to your graphics card.

Please be sure you've disabled hardware acceleration

Firefox has hardware acceleration set to "on" by default, but it's still young, which means some video cards or drivers might have problems with it. You can try to disable hardware acceleration to see if that alleviates your problems.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps for Firefox version 29.0 and above:

  • Click the menu button New Fx Menu and select {menu Options} for Windows or {menu Preferences} on Mac or Linux. For Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window, click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

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thanks for the replay sir but i already try that but not fixed believe me

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Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

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u didnt understand me ! i have posted to information for browsers first one is mine personal and the other one is clean i made it only for testing this problem

now the problem happen after runing a macros in imacros on gaming site and it happen after a while 10 to 20 min so firefox start okay and work okay for a little time and if i start firefox in safe mode how i will test to see if the problem is fixed !!!

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site :

Okulungisiwe ngu Motasem

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Isisombululo Esikhethiwe

thanks for the ready answers i got ( copy & past ) i delete firefox and installed " pale moon " working perfect , no crashes , same site and same imacros script

good bye mozilla

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Closed.