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after clearing any unwanted add-ons and blocking pop ups, I still get page redirected and pop ups. how do I fix this?

Kuphostiwe

I have used Firefox in the past and have never had this issue on my PC I'm now using a new Macbook and have recently downloaded firefox and I get pop-ups and page re-directions left and right. Also on some pages words are underlined and allow for scroll over and clicking for advertisements I think all of this is affiliated - please help

I have used Firefox in the past and have never had this issue on my PC I'm now using a new Macbook and have recently downloaded firefox and I get pop-ups and page re-directions left and right. Also on some pages words are underlined and allow for scroll over and clicking for advertisements I think all of this is affiliated - please help

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Provides information about the default web browser
  • Shockwave Flash 13.0 r0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.06
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • 5.1.20913.0
  • doubleTwist Web Plugin

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:28.0) Gecko/20100101 Firefox/28.0

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23477 izimpendulo
Kuphostiwe

hello, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

hello, could you go to ''firefox > help > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
WilIP 13 izisombululo 64 izimpendulo
Kuphostiwe

You can try clearing your cookies and cache using these instructions (check 'Cache' as well as 'Cookies'), however I think the problem is being caused by adware on your Macbook. You should therefore try scanning your files using anti-virus software in order to remove the source of the problem. You can also try advertisement blocking extensions such as Adblock Plus and turn on your pop-up blocker if it isn't already on.

You can try clearing your cookies and cache using [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored?esab=a&s=clear+cookies&r=3&as=s#w_delete-all-cookies these instructions] (check 'Cache' as well as 'Cookies'), however I think the problem is being caused by adware on your Macbook. You should therefore try scanning your files using anti-virus software in order to remove the source of the problem. You can also try advertisement blocking extensions such as [https://adblockplus.org/en/firefox Adblock Plus] and [https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting?esab=a&s=pop-up+block&r=0&as=s#w_pop-up-blocker-settings turn on your pop-up blocker] if it isn't already on.
cor-el
  • Top 10 Contributor
  • Moderator
17540 izisombululo 158595 izimpendulo
Kuphostiwe

You can do a malware scan.

You can check the connection settings to make sure that you aren't using a proxy.

  • Firefox > Preferences > Advanced > Network : Connection > Settings

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
You can do a malware scan. *http://www.google.com/search?q=mac+malware+scan *https://itunes.apple.com/us/app/bitdefender-virus-scanner/id500154009?mt=12 *http://www.clamxav.com/download.php You can check the connection settings to make sure that you aren't using a proxy. *Firefox > Preferences > Advanced > Network : Connection > Settings Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Okulungisiwe ngu cor-el