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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Trouble uninstalling and then reinstalling fire fox 28.0

  • 2 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu FredMcD

r-tex
r-tex
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Two days ago I started having problems opening Firefox. After rebooting and performing voodoo chants while swinging a dead chicken over my heard, (no help there either) I gave up. I then tried uninstalling with the hopes that re installing would fix the problem. Then I found out that I was unable to even uninstall the program now. I did a Google search for a remedy and one recommendation was to find the help.exe within the Mozilla folder in the Programs file, which I did but when I clicked it, nothing happened. Now I have downloaded and attempted to install a new version of Firefox 28.0 as far as the install goes is to the "run" window. After that, nothing happen, not even waiting for fifteen minutes (random time wait seeing I hadn't just give it time to run its course. Here is my computer info:

OS Name Microsoft Windows 7 Ultimate Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name BOBS-PC System Manufacturer Apple Inc. System Model iMac12,2 System Type X86-based PC Processor Intel(R) Core(TM) i5-2500S CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date Apple Inc. IM121.88Z.0047.B1F.1201241648, 1/24/2012 SMBIOS Version 2.4 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume4 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" User Name Bobs-PC\Bob's Time Zone W. Europe Daylight Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 2.23 GB Available Physical Memory 936 MB Total Virtual Memory 4.45 GB Available Virtual Memory 2.80 GB Page File Space 2.23 GB Page File C:\pagefile.sys

Two days ago I started having problems opening Firefox. After rebooting and performing voodoo chants while swinging a dead chicken over my heard, (no help there either) I gave up. I then tried uninstalling with the hopes that re installing would fix the problem. Then I found out that I was unable to even uninstall the program now. I did a Google search for a remedy and one recommendation was to find the help.exe within the Mozilla folder in the Programs file, which I did but when I clicked it, nothing happened. Now I have downloaded and attempted to install a new version of Firefox 28.0 as far as the install goes is to the "run" window. After that, nothing happen, not even waiting for fifteen minutes (random time wait seeing I hadn't just give it time to run its course. Here is my computer info: OS Name Microsoft Windows 7 Ultimate Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name BOBS-PC System Manufacturer Apple Inc. System Model iMac12,2 System Type X86-based PC Processor Intel(R) Core(TM) i5-2500S CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date Apple Inc. IM121.88Z.0047.B1F.1201241648, 1/24/2012 SMBIOS Version 2.4 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume4 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" User Name Bobs-PC\Bob's Time Zone W. Europe Daylight Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 2.23 GB Available Physical Memory 936 MB Total Virtual Memory 4.45 GB Available Virtual Memory 2.80 GB Page File Space 2.23 GB Page File C:\pagefile.sys

All Replies (2)

BOTKLazorith
BOTKLazorith
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This may be silly, but how did you attempt to uninstall Firefox? If uninstalled incorrectly, it's possible you may have corrupted a few registry files which would cause this error.

I'll explain a potential resolution once you tell me this information x)

FredMcD
FredMcD
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Hold down the Shift key (On Mac the Options key) while starting Firefox to start in Safe Mode. If Firefox starts, try this.

Options > Advanced > Network > Cached Web Content: "Clear Now"

 and

Remove Cookies Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.

Also check these links;

Uninstall Firefox from your computer

Fix problems that programs cannot be installed or uninstalled


LAST RESORT ! ! Reset Firefox