Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sometimes a few webpages do not open Firefox but open on IE, for instance Facebook

  • 3 uphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Shashank

saketkhanduri
saketkhanduri
more options

Webpages as common as Facebook do not open on Firefox. This happens once in 50 occasions but I am still concerned.

Webpages as common as Facebook do not open on Firefox. This happens once in 50 occasions but I am still concerned.

All Replies (3)

WilIP
WilIP
more options

Could we have some more information please (screenshots would also be great), as I'm not sure what you mean by a page not opening. Do you get taking to a blank page? Does the web address change? Is this when clicking a link or typing an address in? If it is when clicking a link, do you stay on the same page? Is the page supposed to open in a new tab? Is a blank tab created?

Occasionally I have the problem that every page I go to is blank and the address bar is blank, but for me this is due to a bug with Windows 8 (and 8.1) which means my PC doesn't understand the IP address it is being assigned (even though it hasn't changed). I am able to resolve the issue by logging out of my Windows account and logging back on again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Shashank
Shashank
more options

Hello,

I hope that your question has been answered.

If you have not already, please mark this thread as solved by marking the solution. This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.