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Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since upgrading to 29. Firefox snags with a beachball that spends for seconds. How can I prevent the snag?

Kuphostiwe

There were two upgrades very close together. I upgraded and now have 29.0. No matter whether I'm going to an address, typing into a box, or waiting for a website to load, the Mac "beach ball" will spin for a few seconds before loading. I use the default theme. I have minimal - (Xmarks and Trend micro), which weren't a problem before. Is there something I can do besides disabling the add-ons?

Thanks in advance for your help.

There were two upgrades very close together. I upgraded and now have 29.0. No matter whether I'm going to an address, typing into a box, or waiting for a website to load, the Mac "beach ball" will spin for a few seconds before loading. I use the default theme. I have minimal - (Xmarks and Trend micro), which weren't a problem before. Is there something I can do besides disabling the add-ons? Thanks in advance for your help.

Isisombululo esikhethiwe

I have a hunch that its XMarks that's causing this...But the Trend Micro toolbar doesn't do well either in my head. You can disable XMarks first then if it's fine, then Trend Micro is the problem and vice versa.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 12.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.

Isisebenziso

  • Firefox 29.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:29.0) Gecko/20100101 Firefox/29.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/29.0/Darwin/en-US/

Izandiso

  • Trend Micro Toolbar 3.0.0.1258 (iTISToolbar@trendmicro.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xmarks 4.2.1 (foxmarks@kei.com)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x fd5
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Okuthandwayo Okulungisiwe

  • accessibility.blockautorefresh: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140327140727
  • browser.startup.homepage: http://www.nytimes.com/pages/books/index.html
  • browser.startup.homepage_override.buildID: 20140327140727
  • browser.startup.homepage_override.mstone: 29.0
  • browser.tabs.drawInTitlebar: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0
  • font.internaluseonly.changed: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1396288069
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.divxbrowserplugin: 0
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1395065121

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Firefox 29 is a beta version and is expected to be released later in April. I don't know how you jumped over from the 'release' channel to the 'beta' channel. You were supposed to go from 27.0.1 to 28. Weird..Anyway....

Is this happening on every site or just certain ones? There's a couple of things you could try:

Firefox 29 is a beta version and is expected to be released later in April. I don't know how you jumped over from the 'release' channel to the 'beta' channel. You were supposed to go from 27.0.1 to 28. Weird..Anyway.... Is this happening on every site or just certain ones? There's a couple of things you could try: *Check for outdated plugins http://www.mozilla.org/plugincheck/ *Disable Hardware Acceleration by going to Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" Flip this back if you notice any additional problems besides the current ones. *Create a new profile as a test to check if your current profile is causing the problems. (https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_creating-a-profile)

Umnikazi wombuzo

Hi Moses B. I tried the first two suggestions and did have a plugin to update. Thanks for that. Neither solution worked for the beach ball problem, although the ball is rotating for a shorter duration, it seems.

I've tried the third before and had so many problems getting my profile back on track I got quite discouraged. Maybe I shouldn't be on the beta-channel. Is there anyway to switch and yet keep all my settings?

Hi Moses B. I tried the first two suggestions and did have a plugin to update. Thanks for that. Neither solution worked for the beach ball problem, although the ball is rotating for a shorter duration, it seems. I've tried the third before and had so many problems getting my profile back on track I got quite discouraged. Maybe I shouldn't be on the beta-channel. Is there anyway to switch and yet keep all my settings?

Umnikazi wombuzo

Update:

I reverted back to Firefox 28 (in answer to my own question). The beach-ball problem is still there. It lasts, for short periods, for at least 20 seconds. I'll welcome other solutions.

The profile solution didn't resolve the problem (someone walked me through the process).

Thanks again for your help!

Update: I reverted back to Firefox 28 (in answer to my own question). The beach-ball problem is still there. It lasts, for short periods, for at least 20 seconds. I'll welcome other solutions. The profile solution didn't resolve the problem (someone walked me through the process). Thanks again for your help!
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Can you type about:support into the Address Bar then click Copy raw data into clipboard then paste it here?


I've also requested some assistance from the SUMO Help Desk to see if they can give additional insight on this problem. It'll take no more than 72 hours to receive a reply from them. The replier will be either guigs2 or patrickmcc. Considering this is the end of the week, you'll probably receive a reply sometime Monday.

Can you type about:support into the Address Bar then click ''Copy raw data into clipboard'' then paste it here? ---- I've also requested some assistance from the SUMO Help Desk to see if they can give additional insight on this problem. It'll take no more than 72 hours to receive a reply from them. The replier will be either ''guigs2'' or ''patrickmcc''. Considering this is the end of the week, you'll probably receive a reply sometime Monday.

Okulungisiwe ngu Moses

Umnikazi wombuzo

I tried pasting the data but it's too large for the text box.

I tried pasting the data but it's too large for the text box.

Umnikazi wombuzo

Thanks for your help. I appreciate it. I'll look for the replies.

Thanks for your help. I appreciate it. I'll look for the replies.
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Chideb,

It shouldn't be too big. Just copy it and paste it into the text box then click Post Reply. It'll go through!

Chideb, It shouldn't be too big. Just copy it and paste it into the text box then click Post Reply. It'll go through!

Umnikazi wombuzo

I couldn't paste it. It's 14,082 characters long. Can I upload a RTF file?

I couldn't paste it. It's 14,082 characters long. Can I upload a RTF file?
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

14,000 characters? What..?

Just paste bin it
http://pastebin.com/

14,000 characters? What..? Just paste bin it<br> http://pastebin.com/

Impendulo Ewusizo

I've never used pastebin. I've copied the information there. Is there an address I need to use to send it or something?

I've never used pastebin. I've copied the information there. Is there an address I need to use to send it or something?
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Once you copied the info there, click Submit at the bottom. Once the page reloads, copy the URL and paste it here.

Once you copied the info there, click Submit at the bottom. Once the page reloads, copy the URL and paste it here.

Umnikazi wombuzo

http://pastebin.com/BjsPGKGU

Umnikazi wombuzo

I trust I've not shared any private information . . .

I trust I've not shared any private information . . .
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

No, you haven't. The information you gave me is non-personal information and is only used for troubleshooting. --- Try Firefox in Safe Mode to see if it still snags. You can open Safe Mode by doing the following:

  • Click the orange Firefox button, go to Help, and click Restart with add-ons disabled. Does it still happen?
No, you haven't. The information you gave me is non-personal information and is only used for troubleshooting. --- Try Firefox in Safe Mode to see if it still snags. You can open Safe Mode by doing the following: *Click the orange Firefox button, go to Help, and click ''Restart with add-ons disabled''. Does it still happen?

Umnikazi wombuzo

So far so good. My internet security on Firefox is disabled and my bookmarks are disabled. Do you recommend adding one back, or do you know of known issues with either? Thanks again for your help.

So far so good. My internet security on Firefox is disabled and my bookmarks are disabled. Do you recommend adding one back, or do you know of known issues with either? Thanks again for your help.
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

I have a hunch that its XMarks that's causing this...But the Trend Micro toolbar doesn't do well either in my head. You can disable XMarks first then if it's fine, then Trend Micro is the problem and vice versa.

I have a hunch that its XMarks that's causing this...But the Trend Micro toolbar doesn't do well either in my head. You can disable XMarks first then if it's fine, then Trend Micro is the problem and vice versa.

Okulungisiwe ngu Moses

Umnikazi wombuzo

You may be right. I enabled the Xmarks and the ball came back. I still have the Trend Micro off.

Is there another bookmarking site that you recommend that works well with Firefox? I found this morning that my toolbar had been compromised; thanks to Xmarks I was able to restore it. Still, the beachball spin is a real hassle. I appreciate your help, Moses.

You may be right. I enabled the Xmarks and the ball came back. I still have the Trend Micro off. Is there another bookmarking site that you recommend that works well with Firefox? I found this morning that my toolbar had been compromised; thanks to Xmarks I was able to restore it. Still, the beachball spin is a real hassle. I appreciate your help, Moses.
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

You can keep Trend Micro off as it doesn't provide anything useful, just annoyance, to me at least. I despise toolbars.

Errr, I'm not aware of any bookmarking addons but I'm sure you can find a few options over at AMO (addons.mozilla.org). I would help you look for one, but I'm really low on energy and I have to go to sleep. It's 10am, I haven't slept and I have to go to work at 3pm.

You can keep Trend Micro off as it doesn't provide anything useful, just annoyance, to me at least. I despise toolbars. Errr, I'm not aware of any bookmarking addons but I'm sure you can find a few options over at AMO (addons.mozilla.org). I would help you look for one, but I'm really low on energy and I have to go to sleep. It's 10am, I haven't slept and I have to go to work at 3pm.

Okulungisiwe ngu Moses

Umnikazi wombuzo

No worries. You've been a huge help. Rest. I appreciate your time. thanks again!

No worries. You've been a huge help. Rest. I appreciate your time. thanks again!
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Chideb,

It's been a pleasure assisting you and thank you, I will! If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficientl

Thanks for contacting Mozilla Support and have an awesome week! It's Sunday, the start of the week! :)

Chideb, It's been a pleasure assisting you and thank you, I will! If you have not already, please mark this thread as solved by marking the solution.<br> This will help other users experiencing similar problems find help faster and more efficientl Thanks for contacting Mozilla Support and have an awesome week! It's Sunday, the start of the week! :)