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Isithangami Sabeseki

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Firefox no longer recognizes wireless printer! HELP!

Kuphostiwe

As others have posted numerous times, I am no longer able to print from my Canon MX340 printer. All was fine until I updated Firefox a couple of weeks ago. The printer works PERFECTLY AS IT SHOULD from Internet Explorer, Google, Iron browsers, so it HAS to do something with Firefox. and NOT the printer.

I have already tried to reset the printer settings in about:config as suggested by many, but this does NOT solve the problem. I have also uninstalled and reinstalled Firefox, but this does nothing to solve the printer issue either.

Would you PLEASE tell me, as well as the many others having this same issue, how this is to be resolved or if we'll have to wait until the next update to see any change? I really don't want to go back to using Internet Explorer!

Thank you in advance for your reply! :)

As others have posted numerous times, I am no longer able to print from my Canon MX340 printer. All was fine until I updated Firefox a couple of weeks ago. The printer works PERFECTLY AS IT SHOULD from Internet Explorer, Google, Iron browsers, so it HAS to do something with Firefox. and NOT the printer. I have already tried to reset the printer settings in about:config as suggested by many, but this does NOT solve the problem. I have also uninstalled and reinstalled Firefox, but this does nothing to solve the printer issue either. Would you PLEASE tell me, as well as the many others having this same issue, how this is to be resolved or if we'll have to wait until the next update to see any change? I really don't want to go back to using Internet Explorer! Thank you in advance for your reply! :)

Isisombululo esikhethiwe

UPDATE #2, 4/1/14

DISCOVERED THE ISSUE WAS A PLUG-IN AUTOMATICALLY PUT ON MY MACHINE DIRECTLY FROM THE CANON PRINTER INSTALL DISC. ONCE I REMOVED THE PLUG-IN (ONE SPECIFIC .DLL FILE WAS REALLY CAUSING THE PROBLEM), MY PRINTER WORKS IN FIREFOX AGAIN!

IF YOU HAVE THE PLUG-IN FROM CANON TITLED, "CANON iMAGE GATEWAY Album Plugin Utility" YOU MAY WANT TO DELETE IT FROM FIREFOX AND YOUR COMPUTER. THE SPECIFIC .DLL FILE (NPEZFFPI.DLL), DOES NOT PLAY NICE WITH FIREFOX FOR SOME REASON.

JUST WANTED TO PUT THAT OUT THERE IN CASE ANYONE IS EXPERIENCING PRINT ISSUES WITH FIREFOX AND THEIR CANON PRINTER.

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Iron/32.0.1750.1 Chrome/32.0.1750.1 Safari/537.36

Eminye Imininingwane

Umnikazi wombuzo

REALLY?!?!?!? Not one reply yet from anyone at Mozilla? Come on, guys!!!

REALLY?!?!?!? Not one reply yet from anyone at Mozilla? Come on, guys!!!
Andrew
  • Moderator
322 izisombululo 4071 izimpendulo
Kuphostiwe

Hi!

Sorry for the delay in our response, we understand that your time is precious and that printing is a need for what you do.


Have you tried visiting Canon for new printer software or updates that may resolve this issue? Also, have you tried uninstalling the printer software and installing it back and setting up your printer?

Thanks and sorry for inconvenience.

Hi! Sorry for the delay in our response, we understand that your time is precious and that printing is a need for what you do. Have you tried visiting Canon for new printer software or updates that may resolve this issue? Also, have you tried uninstalling the printer software and installing it back and setting up your printer? Thanks and sorry for inconvenience.

Umnikazi wombuzo

Hi Andrew,

Thank you for trying to help! Yes, I have gone to the Canon website and tried installing the drivers they have for my printer but my computer said it already had newer drivers already installed.

I have even gone so far as completely uninstalling everything Canon and starting over from scratch with the original printer software that came with the printer. No luck.

There's got to be something within Firefox that is blocking my printer. Like I stated in my original post, everything works fine when I'm in other browsers like Internet Explorer, Google, or Iron.

What else could it be?

Hi Andrew, Thank you for trying to help! Yes, I have gone to the Canon website and tried installing the drivers they have for my printer but my computer said it already had newer drivers already installed. I have even gone so far as completely uninstalling everything Canon and starting over from scratch with the original printer software that came with the printer. No luck. There's got to be something within Firefox that is blocking my printer. Like I stated in my original post, everything works fine when I'm in other browsers like Internet Explorer, Google, or Iron. What else could it be?
Andrew
  • Moderator
322 izisombululo 4071 izimpendulo
Kuphostiwe

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following: *Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu. Now, a new tab containing your troubleshooting information should open. *At the top of the page, you should see a button that says "Copy text to clipboard". Click it. *Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!

Umnikazi wombuzo

Thank you again, Andrew for your reply. Here is the information you requested from the Troubleshooting page . . .

Application Basics


Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: avast! Online Security Version: 9.0.2013.75 Enabled: true ID: wrc@avast.com

Name: DuckDuckGo Plus Version: 0.3.16 Enabled: true ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: HTTPS-Everywhere Version: 3.4.5 Enabled: true ID: https-everywhere@eff.org

Name: MaskMe Version: 1.40.349 Enabled: true ID: idme@abine.com

Name: Myibidder (Myibay) Bid Sniper for eBay Version: 1.3.7 Enabled: true ID: firefox1@myibay.com

Name: NoSquint Version: 2.1.9 Enabled: true ID: nosquint@urandom.ca

Name: Remember Passwords Version: 1.1 Enabled: true ID: remember-passwords@stanimir-stamenkov.addons.mozilla.org

Name: WOT Version: 20131118 Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage: www.yahoo.com browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: false browser.zoom.siteSpecific: false dom.mozApps.used: true extensions.lastAppVersion: 28.0 gfx.direct3d.last_used_feature_level_idx: 0 mousewheel.withcontrolkey.action: 3 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1395501726 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Canon_MX340_series_Printer.print_bgcolor: false print.printer_Canon_MX340_series_Printer.print_bgimages: false print.printer_Canon_MX340_series_Printer.print_colorspace: print.printer_Canon_MX340_series_Printer.print_command: print.printer_Canon_MX340_series_Printer.print_downloadfonts: false print.printer_Canon_MX340_series_Printer.print_duplex: 184157360 print.printer_Canon_MX340_series_Printer.print_edge_bottom: 0 print.printer_Canon_MX340_series_Printer.print_edge_left: 0 print.printer_Canon_MX340_series_Printer.print_edge_right: 0 print.printer_Canon_MX340_series_Printer.print_edge_top: 0 print.printer_Canon_MX340_series_Printer.print_evenpages: true print.printer_Canon_MX340_series_Printer.print_footercenter: print.printer_Canon_MX340_series_Printer.print_footerleft: &PT print.printer_Canon_MX340_series_Printer.print_footerright: &D print.printer_Canon_MX340_series_Printer.print_headercenter: print.printer_Canon_MX340_series_Printer.print_headerleft: &T print.printer_Canon_MX340_series_Printer.print_headerright: &U print.printer_Canon_MX340_series_Printer.print_in_color: true print.printer_Canon_MX340_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MX340_series_Printer.print_margin_left: 0.5 print.printer_Canon_MX340_series_Printer.print_margin_right: 0.5 print.printer_Canon_MX340_series_Printer.print_margin_top: 0.5 print.printer_Canon_MX340_series_Printer.print_oddpages: true print.printer_Canon_MX340_series_Printer.print_orientation: 0 print.printer_Canon_MX340_series_Printer.print_page_delay: 50 print.printer_Canon_MX340_series_Printer.print_paper_data: 1 print.printer_Canon_MX340_series_Printer.print_paper_height: 11.00 print.printer_Canon_MX340_series_Printer.print_paper_name: print.printer_Canon_MX340_series_Printer.print_paper_size_type: 0 print.printer_Canon_MX340_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MX340_series_Printer.print_paper_width: 8.50 print.printer_Canon_MX340_series_Printer.print_plex_name: print.printer_Canon_MX340_series_Printer.print_resolution: 0 print.printer_Canon_MX340_series_Printer.print_resolution_name: print.printer_Canon_MX340_series_Printer.print_reversed: false print.printer_Canon_MX340_series_Printer.print_scaling: 1.00 print.printer_Canon_MX340_series_Printer.print_shrink_to_fit: true print.printer_Canon_MX340_series_Printer.print_to_file: false print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_top: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_bgcolor: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_bgimages: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_colorspace: print.printer_Canon_MX340_series_Printer_(Copy_1).print_command: print.printer_Canon_MX340_series_Printer_(Copy_1).print_downloadfonts: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_duplex: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_edge_bottom: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_edge_left: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_edge_right: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_edge_top: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_evenpages: true print.printer_Canon_MX340_series_Printer_(Copy_1).print_footercenter: print.printer_Canon_MX340_series_Printer_(Copy_1).print_footerleft: &PT print.printer_Canon_MX340_series_Printer_(Copy_1).print_footerright: &D print.printer_Canon_MX340_series_Printer_(Copy_1).print_headercenter: print.printer_Canon_MX340_series_Printer_(Copy_1).print_headerleft: &T print.printer_Canon_MX340_series_Printer_(Copy_1).print_headerright: &U print.printer_Canon_MX340_series_Printer_(Copy_1).print_in_color: true print.printer_Canon_MX340_series_Printer_(Copy_1).print_margin_bottom: 0.5 print.printer_Canon_MX340_series_Printer_(Copy_1).print_margin_left: 0.5 print.printer_Canon_MX340_series_Printer_(Copy_1).print_margin_right: 0.5 print.printer_Canon_MX340_series_Printer_(Copy_1).print_margin_top: 0.5 print.printer_Canon_MX340_series_Printer_(Copy_1).print_oddpages: true print.printer_Canon_MX340_series_Printer_(Copy_1).print_orientation: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_page_delay: 50 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_data: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_height: 11.00 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_name: print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_size_type: 1 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_size_unit: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_width: 8.50 print.printer_Canon_MX340_series_Printer_(Copy_1).print_plex_name: print.printer_Canon_MX340_series_Printer_(Copy_1).print_resolution: 43 print.printer_Canon_MX340_series_Printer_(Copy_1).print_resolution_name: print.printer_Canon_MX340_series_Printer_(Copy_1).print_reversed: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_scaling: 1.00 print.printer_Canon_MX340_series_Printer_(Copy_1).print_shrink_to_fit: true print.printer_Canon_MX340_series_Printer_(Copy_1).print_to_file: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_unwriteable_margin_bottom: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_unwriteable_margin_left: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_unwriteable_margin_right: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1394721346

Graphics


Adapter Description: NVIDIA GeForce GT 635 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Device ID: 0x1280 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 3-26-2013 Driver Version: 9.18.13.1147 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 635 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5

Thank you again, Andrew for your reply. Here is the information you requested from the Troubleshooting page . . . Application Basics ------------------ Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: avast! Online Security Version: 9.0.2013.75 Enabled: true ID: wrc@avast.com Name: DuckDuckGo Plus Version: 0.3.16 Enabled: true ID: jid1-ZAdIEUB7XOzOJw@jetpack Name: HTTPS-Everywhere Version: 3.4.5 Enabled: true ID: https-everywhere@eff.org Name: MaskMe Version: 1.40.349 Enabled: true ID: idme@abine.com Name: Myibidder (Myibay) Bid Sniper for eBay Version: 1.3.7 Enabled: true ID: firefox1@myibay.com Name: NoSquint Version: 2.1.9 Enabled: true ID: nosquint@urandom.ca Name: Remember Passwords Version: 1.1 Enabled: true ID: remember-passwords@stanimir-stamenkov.addons.mozilla.org Name: WOT Version: 20131118 Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7} Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage: www.yahoo.com browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: false browser.zoom.siteSpecific: false dom.mozApps.used: true extensions.lastAppVersion: 28.0 gfx.direct3d.last_used_feature_level_idx: 0 mousewheel.withcontrolkey.action: 3 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1395501726 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Canon_MX340_series_Printer.print_bgcolor: false print.printer_Canon_MX340_series_Printer.print_bgimages: false print.printer_Canon_MX340_series_Printer.print_colorspace: print.printer_Canon_MX340_series_Printer.print_command: print.printer_Canon_MX340_series_Printer.print_downloadfonts: false print.printer_Canon_MX340_series_Printer.print_duplex: 184157360 print.printer_Canon_MX340_series_Printer.print_edge_bottom: 0 print.printer_Canon_MX340_series_Printer.print_edge_left: 0 print.printer_Canon_MX340_series_Printer.print_edge_right: 0 print.printer_Canon_MX340_series_Printer.print_edge_top: 0 print.printer_Canon_MX340_series_Printer.print_evenpages: true print.printer_Canon_MX340_series_Printer.print_footercenter: print.printer_Canon_MX340_series_Printer.print_footerleft: &PT print.printer_Canon_MX340_series_Printer.print_footerright: &D print.printer_Canon_MX340_series_Printer.print_headercenter: print.printer_Canon_MX340_series_Printer.print_headerleft: &T print.printer_Canon_MX340_series_Printer.print_headerright: &U print.printer_Canon_MX340_series_Printer.print_in_color: true print.printer_Canon_MX340_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MX340_series_Printer.print_margin_left: 0.5 print.printer_Canon_MX340_series_Printer.print_margin_right: 0.5 print.printer_Canon_MX340_series_Printer.print_margin_top: 0.5 print.printer_Canon_MX340_series_Printer.print_oddpages: true print.printer_Canon_MX340_series_Printer.print_orientation: 0 print.printer_Canon_MX340_series_Printer.print_page_delay: 50 print.printer_Canon_MX340_series_Printer.print_paper_data: 1 print.printer_Canon_MX340_series_Printer.print_paper_height: 11.00 print.printer_Canon_MX340_series_Printer.print_paper_name: print.printer_Canon_MX340_series_Printer.print_paper_size_type: 0 print.printer_Canon_MX340_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MX340_series_Printer.print_paper_width: 8.50 print.printer_Canon_MX340_series_Printer.print_plex_name: print.printer_Canon_MX340_series_Printer.print_resolution: 0 print.printer_Canon_MX340_series_Printer.print_resolution_name: print.printer_Canon_MX340_series_Printer.print_reversed: false print.printer_Canon_MX340_series_Printer.print_scaling: 1.00 print.printer_Canon_MX340_series_Printer.print_shrink_to_fit: true print.printer_Canon_MX340_series_Printer.print_to_file: false print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MX340_series_Printer.print_unwriteable_margin_top: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_bgcolor: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_bgimages: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_colorspace: print.printer_Canon_MX340_series_Printer_(Copy_1).print_command: print.printer_Canon_MX340_series_Printer_(Copy_1).print_downloadfonts: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_duplex: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_edge_bottom: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_edge_left: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_edge_right: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_edge_top: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_evenpages: true print.printer_Canon_MX340_series_Printer_(Copy_1).print_footercenter: print.printer_Canon_MX340_series_Printer_(Copy_1).print_footerleft: &PT print.printer_Canon_MX340_series_Printer_(Copy_1).print_footerright: &D print.printer_Canon_MX340_series_Printer_(Copy_1).print_headercenter: print.printer_Canon_MX340_series_Printer_(Copy_1).print_headerleft: &T print.printer_Canon_MX340_series_Printer_(Copy_1).print_headerright: &U print.printer_Canon_MX340_series_Printer_(Copy_1).print_in_color: true print.printer_Canon_MX340_series_Printer_(Copy_1).print_margin_bottom: 0.5 print.printer_Canon_MX340_series_Printer_(Copy_1).print_margin_left: 0.5 print.printer_Canon_MX340_series_Printer_(Copy_1).print_margin_right: 0.5 print.printer_Canon_MX340_series_Printer_(Copy_1).print_margin_top: 0.5 print.printer_Canon_MX340_series_Printer_(Copy_1).print_oddpages: true print.printer_Canon_MX340_series_Printer_(Copy_1).print_orientation: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_page_delay: 50 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_data: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_height: 11.00 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_name: print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_size_type: 1 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_size_unit: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_paper_width: 8.50 print.printer_Canon_MX340_series_Printer_(Copy_1).print_plex_name: print.printer_Canon_MX340_series_Printer_(Copy_1).print_resolution: 43 print.printer_Canon_MX340_series_Printer_(Copy_1).print_resolution_name: print.printer_Canon_MX340_series_Printer_(Copy_1).print_reversed: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_scaling: 1.00 print.printer_Canon_MX340_series_Printer_(Copy_1).print_shrink_to_fit: true print.printer_Canon_MX340_series_Printer_(Copy_1).print_to_file: false print.printer_Canon_MX340_series_Printer_(Copy_1).print_unwriteable_margin_bottom: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_unwriteable_margin_left: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_unwriteable_margin_right: 0 print.printer_Canon_MX340_series_Printer_(Copy_1).print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1394721346 Graphics -------- Adapter Description: NVIDIA GeForce GT 635 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Device ID: 0x1280 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 3-26-2013 Driver Version: 9.18.13.1147 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 635 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5
philipp
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5324 izisombululo 23508 izimpendulo
Kuphostiwe

please try to uninstall avast for testing purposes.

please try to uninstall avast for testing purposes.

Umnikazi wombuzo

Hello Phillipp,

Thank you for also trying to solve this.

Would it be alright if I just disabled the avast antivirus for testing? And how long will testing take once it starts? I'd need to know exactly when to disable it.

Thank you!

Hello Phillipp, Thank you for also trying to solve this. Would it be alright if I just disabled the avast antivirus for testing? And how long will testing take once it starts? I'd need to know exactly when to disable it. Thank you!
philipp
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  • Moderator
5324 izisombululo 23508 izimpendulo
Kuphostiwe

Impendulo Ewusizo

i have recommended this procedure because quite a few other users have reported that the printer dialog doesn't show up with firefox 27 and up and avast. many antivirus programs still stay active in the background even if their UI shows them as disabled - so i think it's better to test it by uninstalling avast. after a restart it should be immediately apparent if printing works again in firefox.

i have recommended this procedure because quite a few other users have reported that the printer dialog doesn't show up with firefox 27 and up and avast. many antivirus programs still stay active in the background even if their UI shows them as disabled - so i think it's better to test it by uninstalling avast. after a restart it should be immediately apparent if printing works again in firefox.

Umnikazi wombuzo

Ok, I'll uninstall avast! and try to print . . . I will let you know the results!

Ok, I'll uninstall avast! and try to print . . . I will let you know the results!

Umnikazi wombuzo

Uninstalled the avast! antivirus and restarted the computer. Attempted to print something from Firefox - NOTHING! Got the same error message! WHAT IS GOING ON HERE?!?!?!?

I'm reinstalling avast! now . . .

By the way, I also disabled all my add-ons before attempting to print. Thought it would help. :(

I'm enabling those add-ons now . . .

Uninstalled the avast! antivirus and restarted the computer. Attempted to print something from Firefox - NOTHING! Got the same error message! WHAT IS GOING ON HERE?!?!?!? I'm reinstalling avast! now . . . By the way, I also disabled all my add-ons before attempting to print. Thought it would help. :( I'm enabling those add-ons now . . .

Okulungisiwe ngu oberz3

philipp
  • Top 25 Contributor
  • Moderator
5324 izisombululo 23508 izimpendulo
Kuphostiwe

hello, what error message are you getting - this would be a useful information in assessing the problem?

hello, what error message are you getting - this would be a useful information in assessing the problem?

Umnikazi wombuzo

It says, "An error occurred while printing".

It says, "An error occurred while printing".
RJDBANDIT 0 izisombululo 1 izimpendulo
Kuphostiwe

I have this problem as well with my Canon printer. I have installed the latest software/drivers from Canon's website. Tried various solutions from this site including disabling A/V software, run diagnostics & my Canon printer will not print from Firefox. I don't get any error msgs just a Windows error sound & no print dialog. Printer works fine with any other program on my desktop including Explorer. Problem started with Firefox 27, then also with v28. Uninstalled Firefox, then reinstalled older v26.0 & printer problems went away...

I have this problem as well with my Canon printer. I have installed the latest software/drivers from Canon's website. Tried various solutions from this site including disabling A/V software, run diagnostics & my Canon printer will not print from Firefox. I don't get any error msgs just a Windows error sound & no print dialog. Printer works fine with any other program on my desktop including Explorer. Problem started with Firefox 27, then also with v28. Uninstalled Firefox, then reinstalled older v26.0 & printer problems went away...

Umnikazi wombuzo

Hi RJDBANDIT,

Yep! That's exactly my problem - STILL! I just figured that it's a Firefox issue and until they come up with a new version that corrects this, I'm going to use either Internet Explorer or Iron browsers if I need to print anything. There's nothing wrong with the printer, I know that. Maybe I'll do what you did and downgrade to FF v26 . . .

UPDATE: 3/31/14 Uninstalled FF 28 and reinstalled FF 26. DID NOT HELP AT ALL! STILL GET THE SAME ERROR MESSAGE: "An error occurred while printing".

I do not know what is wrong anymore. I have already done the following things to try to solve this: 1) Uninstalled/reinstalled FF (different versions) - same results. 2) Ran FF WITHOUT use of Avast! Antivirus - same results. 3) Ran FF WITHOUT use of Private Firewall - same results. 4) Uninstalled/reinstalled printer and printer drivers - same results. PRINTER WORKS FINE ON MY OTHER COMPUTER RUNNING SAME OPERATING SYSTEM, WINDOWS 7. 5) Reset FF - same results. 6) Ran CCleaner - same results. 7) Ran Malwarebytes Antimalware Premium - same results. 8) Tried to print with add-ons DISABLED - same results.

I DON'T KNOW WHAT TO ANYMORE. SOMEONE PLEASE HELP!!!  :(

Hi RJDBANDIT, Yep! That's exactly my problem - STILL! I just figured that it's a Firefox issue and until they come up with a new version that corrects this, I'm going to use either Internet Explorer or Iron browsers if I need to print anything. There's nothing wrong with the printer, I know that. Maybe I'll do what you did and downgrade to FF v26 . . . UPDATE: 3/31/14 Uninstalled FF 28 and reinstalled FF 26. DID NOT HELP AT ALL! STILL GET THE SAME ERROR MESSAGE: "An error occurred while printing". I do not know what is wrong anymore. I have already done the following things to try to solve this: 1) Uninstalled/reinstalled FF (different versions) - same results. 2) Ran FF WITHOUT use of Avast! Antivirus - same results. 3) Ran FF WITHOUT use of Private Firewall - same results. 4) Uninstalled/reinstalled printer and printer drivers - same results. PRINTER WORKS FINE ON MY OTHER COMPUTER RUNNING SAME OPERATING SYSTEM, WINDOWS 7. 5) Reset FF - same results. 6) Ran CCleaner - same results. 7) Ran Malwarebytes Antimalware Premium - same results. 8) Tried to print with add-ons DISABLED - same results. I DON'T KNOW WHAT TO ANYMORE. SOMEONE PLEASE HELP!!! :(

Okulungisiwe ngu oberz3

Isisombululo Esikhethiwe

UPDATE #2, 4/1/14

DISCOVERED THE ISSUE WAS A PLUG-IN AUTOMATICALLY PUT ON MY MACHINE DIRECTLY FROM THE CANON PRINTER INSTALL DISC. ONCE I REMOVED THE PLUG-IN (ONE SPECIFIC .DLL FILE WAS REALLY CAUSING THE PROBLEM), MY PRINTER WORKS IN FIREFOX AGAIN!

IF YOU HAVE THE PLUG-IN FROM CANON TITLED, "CANON iMAGE GATEWAY Album Plugin Utility" YOU MAY WANT TO DELETE IT FROM FIREFOX AND YOUR COMPUTER. THE SPECIFIC .DLL FILE (NPEZFFPI.DLL), DOES NOT PLAY NICE WITH FIREFOX FOR SOME REASON.

JUST WANTED TO PUT THAT OUT THERE IN CASE ANYONE IS EXPERIENCING PRINT ISSUES WITH FIREFOX AND THEIR CANON PRINTER.

UPDATE #2, 4/1/14 DISCOVERED THE ISSUE WAS A PLUG-IN AUTOMATICALLY PUT ON MY MACHINE DIRECTLY FROM THE CANON PRINTER INSTALL DISC. ONCE I REMOVED THE PLUG-IN (ONE SPECIFIC .DLL FILE WAS REALLY CAUSING THE PROBLEM), MY PRINTER WORKS IN FIREFOX AGAIN! IF YOU HAVE THE PLUG-IN FROM CANON TITLED, "CANON iMAGE GATEWAY Album Plugin Utility" YOU MAY WANT TO DELETE IT FROM FIREFOX AND YOUR COMPUTER. THE SPECIFIC .DLL FILE (NPEZFFPI.DLL), DOES NOT PLAY NICE WITH FIREFOX FOR SOME REASON. JUST WANTED TO PUT THAT OUT THERE IN CASE ANYONE IS EXPERIENCING PRINT ISSUES WITH FIREFOX AND THEIR CANON PRINTER.

Okulungisiwe ngu oberz3

limnerbill 0 izisombululo 1 izimpendulo
Kuphostiwe

Answer to: Firefox no longer recognizes wireless printer! 1. Click Help in Menu Bar.2. Click Trouble shooting Information. 3. Click Reset Firefox and follow instructions...It worked for me and it also saved my history and favorite bookmarks, etc

Answer to: Firefox no longer recognizes wireless printer! 1. Click Help in Menu Bar.2. Click Trouble shooting Information. 3. Click Reset Firefox and follow instructions...It worked for me and it also saved my history and favorite bookmarks, etc

Umnikazi wombuzo

Hi limnerbill,

Thanks for trying to help, but your solution was the very first thing I tried back in March when this problem first came up. It didn't work for me.

Thanks for trying, though and glad it worked for you!

Hi limnerbill, Thanks for trying to help, but your solution was the very first thing I tried back in March when this problem first came up. It didn't work for me. Thanks for trying, though and glad it worked for you!

Umnikazi wombuzo

FINAL POST:

Called Dell support and it was determined that my operating system had several corrupted files and was helped to install a fresh copy of Windows.

PROBLEM SOLVED!

FINAL POST: Called Dell support and it was determined that my operating system had several corrupted files and was helped to install a fresh copy of Windows. PROBLEM SOLVED!