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APPCRASH - firefox.exe - ntdll.dll

  • 1 baphendule
  • 19 zinale nkinga
  • 1042 views
  • Igcine ukuphendulwa ngu Andrew

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Mozilla has stopped working and will not open at all.

Problem signature:

  Problem Event Name: APPCRASH 
  Application Name: firefox.exe 
  Application Version: 27.0.1.5156 
  Stamp Date / Time of Application: 52fc0faa 
  Fault Module Name: ntdll.dll 
  Fault Module Version: 6.1.7601.18247 
  Stamp Date / Time Fault Module: 521ea91c 
  Exception Code: c0000005 
  Exception Offset: 00052df6 
  OS Version: 6.1.7601.2.1.0.256.1 
  Locale ID: 1046 
  Additional Information 1: b4c7 
  Additional Information 2: b4c74252b02ba14273a3332638c80d68 
  Additional Information 3: c13f 
  Additional Information 4: c13fcbbd34ef9b4951b6b49771f0152b

What do I look for help. Thank you.


Moving to English Forum

Okulungisiwe ngu Diego Victor

All Replies (1)

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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.