Izimpendulo zakamuva ze-My firefox has been invaded by somethinng called Save Pass and I can't get rid of it -- it's really interfering with my computer,.!!!! Help!!!https://support.mozilla.org/zu/questions/9895732014-03-25T10:35:42-07:00I finally toddled off to my new computer dude and 98 bucks and a week later. Just got it back today2014-03-25T10:35:42-07:00KayD1010https://support.mozilla.org/zu/questions/989573#answer-548560<p>I finally toddled off to my new computer dude and 98 bucks and a week later. Just got it back today and it's running just fine!!!!!
</p>Do a malware check with several malware scanning programs on the Windows computer.
Please scan with 2014-03-14T08:42:04-07:00cor-elhttps://support.mozilla.org/zu/questions/989573#answer-543904<p>Do a malware check with several malware scanning programs on the Windows computer.<br>
Please scan with all programs because each program detects different malware.<br>
All these programs have free versions.
</p><p>Make sure that you update each program to get the latest version of their databases before doing a scan.
</p>
<ul><li>Malwarebytes' Anti-Malware:<br><a href="http://www.malwarebytes.org/mbam.php" rel="nofollow">http://www.malwarebytes.org/mbam.php</a>
</li><li>AdwCleaner:<br><a href="http://www.bleepingcomputer.com/download/adwcleaner/" rel="nofollow">http://www.bleepingcomputer.com/download/adwcleaner/</a><br><a href="http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml" rel="nofollow">http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml</a>
</li><li>SuperAntispyware:<br><a href="http://www.superantispyware.com/" rel="nofollow">http://www.superantispyware.com/</a>
</li><li>Microsoft Safety Scanner:<br><a href="http://www.microsoft.com/security/scanner/en-us/default.aspx" rel="nofollow">http://www.microsoft.com/security/scanner/en-us/default.aspx</a>
</li><li>Windows Defender: Home Page:<br><a href="http://www.microsoft.com/windows/products/winfamily/defender/default.mspx" rel="nofollow">http://www.microsoft.com/windows/products/winfamily/defender/default.mspx</a>
</li><li>Spybot Search &amp; Destroy:<br><a href="http://www.safer-networking.org/en/index.html" rel="nofollow">http://www.safer-networking.org/en/index.html</a>
</li><li>Kasperky Free Security Scan:<br><a href="http://www.kaspersky.com/security-scan" rel="nofollow">http://www.kaspersky.com/security-scan</a>
</li></ul>
<p>You can also do a check for a rootkit infection with TDSSKiller.
</p>
<ul><li>Anti-rootkit utility TDSSKiller:<br><a href="http://support.kaspersky.com/5350?el=88446" rel="nofollow">http://support.kaspersky.com/5350?el=88446</a>
</li></ul>
<p>See also:
</p>
<ul><li>"Spyware on Windows": <a href="http://kb.mozillazine.org/Popups_not_blocked" rel="nofollow">http://kb.mozillazine.org/Popups_not_blocked</a>
</li></ul>Guess what? It's back and worse than ever -- it won't even allow me to install updates to anything,2014-03-14T02:38:10-07:00KayD1010https://support.mozilla.org/zu/questions/989573#answer-543791<p>Guess what? It's back and worse than ever -- it won't even allow me to install updates to anything, My next stop is to the computer dude.
</p>Thanks for your excellent help!!!! My BP is back to normal!
2014-03-11T09:09:39-07:00KayD1010https://support.mozilla.org/zu/questions/989573#answer-542815<p>Thanks for your excellent help!!!! My BP is back to normal!
</p>Thank you ever so much for your excellent help in getting rid of that mess. It looks like this old 2014-03-11T09:07:18-07:00KayD1010https://support.mozilla.org/zu/questions/989573#answer-542811<p>Thank you ever so much for your excellent help in getting rid of that mess. It looks like this old gal's blood pressure has actually returned to normal.
</p><p>And I'll know what to do should it happen again -- crossing fingers.
</p><p>Again thanks!!!!!
</p><p>Kay
</p>I did try to get my internet provider to help but they were as useful as a screen door on a submarin2014-03-11T07:30:10-07:00KayD1010https://support.mozilla.org/zu/questions/989573#answer-542746<p>I did try to get my internet provider to help but they were as useful as a screen door on a submarine. I'm now dealing with earthquake alerts -- really a threat here in Ohio.
</p>Your System Details List shows the SavePass 1.1 extension. I don't about the Value Apps 1.7.0.0 exte2014-03-11T07:22:45-07:00cor-elhttps://support.mozilla.org/zu/questions/989573#answer-542737<p>Your System Details List shows the SavePass 1.1 extension. I don't about the Value Apps 1.7.0.0 extension.
</p>
<hr>
<p>Start Firefox in <u><a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Safe Mode</a></u> to check if one of the extensions (Firefox/Tools &gt; Add-ons &gt; Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools &gt; Add-ons &gt; Appearance).
</p>
<ul><li>Do NOT click the Reset button on the Safe Mode start window.
</li></ul>
<ul><li><a href="https://support.mozilla.org/kb/Safe+Mode" rel="nofollow">https://support.mozilla.org/kb/Safe+Mode</a>
</li><li><a href="https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes" rel="nofollow">https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes</a>
</li></ul>
<hr>
<p>Extensions that do not have a "Remove" button are installed by other software and are not under control of the Firefox extension manager.<br>
Such globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.
</p>
<ul><li> <a href="https://developer.mozilla.org/en/Adding_Extensions_using_the_Windows_Registry" rel="nofollow">https://developer.mozilla.org/en/Adding_Extensions_using_the_Windows_Registry</a>
</li></ul>
<p>Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or you need to uninstall this program via "Control Panel &gt; Programs".
</p>