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Why does Firefox keep freezing/locking up?

  • 4 uphendule
  • 116 zinale nkinga
  • 7835 views
  • Igcine ukuphendulwa ngu Moses

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This has been going on for at least a year. Every time I update Firefox I hope the issue will be resolved, but if anything it's worse. I have tried uninstalling/reinstalling. I reset. I turned off Hardware acceleration. I updated all of my plugins and Firefox. I tried Safe Mode. I turned off protected mode in Flash. It has something to do with flash, I'm sure. I used flash blocker and it seemed to help, but not totally. I'll open a tab and it will freeze. Says (Not Responding). Little green processing circle will freeze as well. This happens with flash intensive sites, which these days is most sites. I tried using IE and the sites worked. It's gotten to the point that I actually have to stop using Firefox. What's the deal? Why is it STILL like this? The only resolution is to open task manager and close Firefox.

All Replies (4)

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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.


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Here is my Troubleshooting Information from Firefox. I do not always submit crash reports for the same issue.


Application Basics
------------------
Name: Firefox
Version: 27.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-e69ff1d3-0ec1-46e5-9b97-611ba2140313
Submitted: 3 days ago
All Crash Reports
Extensions
----------
Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: troubleshooter@mozilla.org
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage: http://mail.yahoo.com/
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
browser.tabs.warnOnClose: false
dom.mozApps.used: true
extensions.lastAppVersion: 27.0.1
gfx.direct2d.disabled: true
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1394919033
places.history.expiration.transient_current_max_pages: 101992
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1394571796
Graphics
--------
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0046
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
DirectWrite Enabled: false (6.1.7600.16972)
Driver Date: 4-21-2010
Driver Version: 8.15.10.2119
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4

Okulungisiwe ngu cor-el

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Here is mine, games freezing


Application Basics


Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Ads no more Version: 2.1 Enabled: true ID: {a3a5c777-f583-4fef-9380-ab4add1bc2a2}

Name: Advanced SystemCare Surfing Protection Version: 1.0 Enabled: true ID: ascsurfingprotection@iobit.com

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: true ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: RoboForm Toolbar for Firefox Version: 7.9.6.7 Enabled: true ID: {22119944-ED35-4ab1-910B-E619EA06A115}

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.places.smartBookmarksVersion: 6 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage: https://www.google.com/ browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 browser.tabs.loadInBackground: false browser.tabs.warnOnOpen: false browser.urlbar.autocomplete.enabled: true dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 general.useragent.extra.brc: network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 places.database.lastMaintenance: 1400799219 places.history.expiration.transient_current_max_pages: 80475 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npdrmv: 0 plugin.state.npwpf: 0 print.printer_HP_Photosmart_7510_series.print_bgcolor: false print.printer_HP_Photosmart_7510_series.print_bgimages: false print.printer_HP_Photosmart_7510_series.print_colorspace: print.printer_HP_Photosmart_7510_series.print_command: print.printer_HP_Photosmart_7510_series.print_downloadfonts: false print.printer_HP_Photosmart_7510_series.print_duplex: 6619245 print.printer_HP_Photosmart_7510_series.print_edge_bottom: 0 print.printer_HP_Photosmart_7510_series.print_edge_left: 0 print.printer_HP_Photosmart_7510_series.print_edge_right: 0 print.printer_HP_Photosmart_7510_series.print_edge_top: 0 print.printer_HP_Photosmart_7510_series.print_evenpages: true print.printer_HP_Photosmart_7510_series.print_in_color: true print.printer_HP_Photosmart_7510_series.print_margin_bottom: 0.5 print.printer_HP_Photosmart_7510_series.print_margin_left: 0.5 print.printer_HP_Photosmart_7510_series.print_margin_right: 0.5 print.printer_HP_Photosmart_7510_series.print_margin_top: 0.5 print.printer_HP_Photosmart_7510_series.print_oddpages: true print.printer_HP_Photosmart_7510_series.print_orientation: 0 print.printer_HP_Photosmart_7510_series.print_page_delay: 50 print.printer_HP_Photosmart_7510_series.print_paper_data: 1 print.printer_HP_Photosmart_7510_series.print_paper_height: 11.00 print.printer_HP_Photosmart_7510_series.print_paper_name: print.printer_HP_Photosmart_7510_series.print_paper_size_type: 0 print.printer_HP_Photosmart_7510_series.print_paper_size_unit: 0 print.printer_HP_Photosmart_7510_series.print_paper_width: 8.50 print.printer_HP_Photosmart_7510_series.print_plex_name: print.printer_HP_Photosmart_7510_series.print_resolution: 6619235 print.printer_HP_Photosmart_7510_series.print_resolution_name: print.printer_HP_Photosmart_7510_series.print_reversed: false print.printer_HP_Photosmart_7510_series.print_scaling: 1.00 print.printer_HP_Photosmart_7510_series.print_shrink_to_fit: true print.printer_HP_Photosmart_7510_series.print_to_file: false print.printer_HP_Photosmart_7510_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_7510_series.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_7510_series.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_7510_series.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.cpd.cookies: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 4 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1399131870

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics


Adapter Description: ATI Radeon HD 2400 PRO Adapter Drivers: ati2dvag Adapter RAM: Unknown Device ID: 0x94c3 DirectWrite Enabled: false (0.0.0.0) Driver Date: 11-16-2012 Driver Version: 8.970.100.7000 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 2400 PRO Direct3D9 vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

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mv_harker

Your crash report shows that it crashed because of Flash. Please try disabling hardware acceleration in Flash.

Try disabling Hardware Acceleration.

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

You might also want to upgrade your Flash Player. It's a bit dated.


junkie

You should start a new thread for your question as it's not relevant here. (Go to /questions/new to make a new question) But looking at it shortly, I see something that could be problematic
it looks like user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

  • Help > Troubleshooting Information > Profile Directory > Show Folder

or

  • Go to about:support and click Show Folder next to Profile Directory.

Another thing to try would be to uninstall Advanced SystemCare Surfing Protection from your Firefox. (v29: new fx menu > Add-ons; v28 and below: Firefox button > Add-ons)

If my suggestions doesn't work, I strongly urge you to create a new thread at /questions/new

Okulungisiwe ngu Moses