Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

firefox crashes whenever i open a vine

  • 8 uphendule
  • 15 zinale nkinga
  • 1140 views
  • Igcine ukuphendulwa ngu JohnD212

more options

Hi,

Whenever I try to open a web page that has a vine video in it, firefox crashes. This happens everytime. Even opening http://www.vine.co will crash firefox. I noticed the same thing with this website www.flashscore.com, whenever a team scores, firefox crashes. I tried running firefox in safe mode, I even made a complete uninstall and reinstalled, same thing. I really don't want to use another browser. Your help would be much appreciated.

Thanks.

Isisombululo esikhethiwe

hello disappea, what kind of sound card are you using? mozilla's developers are working on a fix for some models which crash on certain html5 audio contents, which should currently already be present in firefox nightly - for details you can also refer to bug #970147.

in addition to what was said there, you could try to disable sound "enhancements" in the windows speaker device properties as a temporary workaround...

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (8)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

more options

Isisombululo Esikhethiwe

hello disappea, what kind of sound card are you using? mozilla's developers are working on a fix for some models which crash on certain html5 audio contents, which should currently already be present in firefox nightly - for details you can also refer to bug #970147.

in addition to what was said there, you could try to disable sound "enhancements" in the windows speaker device properties as a temporary workaround...

more options

Hi Edmeister,

I should say a few things.

Just tried downgrading to Firefox 26.0 and the problem was immediately solved. However Firefox upgraded itself to 27.0 again and problem came back as soon as upgraded.

Since I did a clean install there is only 2 crash reports. However I can generate more if it would be any help to you.

I couldn't figure out how to copy the whole crash report so I'm sending you the crash report links, hope it will work.

https://crash-stats.mozilla.com/report/index/e51d24d8-d4ed-4bd6-8b04-8a1692140225

https://crash-stats.mozilla.com/report/index/cc62fe54-fbaa-43a3-b163-0469f2140225

Thank you very much.

more options

yes, that's the issue i've already suspected - for details please see my prior reply.

more options

Dear Philipp,

Thank you! I am using Creative Soundblaster X-fi Titanium and disabling enhancements seems to have worked. Can enter vine.co without firefox crashing.

Thank you very very much!

more options

I would like to add that I am having this exact same problem since upgrading to Fire Fox 27. I am using the Sound Blaster Titanium HD sound card. If I check the "Disable Sound Blaster Enhancement" box in my control panel then I no longer crash when opening certain videos. If I uncheck the box and try to open those same videos I instantly crash. This was not happening under FF 26.

I hope they find a fix since disabling a major feature of my sound card is not an option I plan to use for very long. I know Chrome does not have this problem. Thanks

more options

@JohnD212, the fix is going to ship with the next firefox version 28 (due mid-march).

more options

Great news! I can't wait as long as I know a fix is coming. Thanks!