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Request to update the video viewer a SCAM or is it from Firefox

  • 5 uphendule
  • 18 zinale nkinga
  • Igcine ukuphendulwa ngu the-edmeister

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Very recently I have been getting the following message purporting to be from Firefox and it's not the way I would expect Firefox to contact me concerning updates to components - and of course I do not respond in case it leads to a dangerous site on the Net. Is this really from you or should I continue to reject the request.

'You are currently browsing the web with Firefox and it is recommended that you update your video player to the fastest version available. Please update to continue.'

All Replies (5)

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That message is not from Firefox or from Mozilla. Continue to ignore that request.

You can check for needed plugin updates here.

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Whenever you get a message / popup that software / files need to be updated,


While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to

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This is the message that I get, which appears in a new tab:

"You are currently browsing the web with Firefox and it is recommended that you update your video player to the fastest version available. Please update to continue. "

While I understand not to click links, and to close the tab, no one has yet identified where this message is coming from, and how to prevent it. Because it opens a new tab in Firefox, I assume it is somehow related to this browser.

Who has removed this from their system?


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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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You probably picked up some Malware and the URL associated with that message might be helpful knowing what you "got" and how to get rid of it.

Since February when this thread was started, I have figured out that if a person types remove in Google you can get this type of Google search results page.

MalwareTips calls this a Virus. And as you will see in that article Firefox, Internet Explorer, and Chrome may be affected; possible all of them, depending upon what each individual user installed. Follow the steps there and you should be able to solve that problem.