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I had to restart computer with factory settings

Kuphostiwe

I restarted my computer to factory settings and I did not write my password for email down how can I get them

I restarted my computer to factory settings and I did not write my password for email down how can I get them

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Linux; U; Android 4.1.1; en-us; EVO Build/JRO03C) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30

Eminye Imininingwane

Impendulo Ewusizo

and the email address I used is no longer available

and the email address I used is no longer available
Mynry 6 izisombululo 50 izimpendulo
Kuphostiwe

Hi bigbrub,

which e-mail provider do you use?

Hi bigbrub, which e-mail provider do you use?

Impendulo Ewusizo

it was called wmconnect it is now called Netscape

it was called wmconnect it is now called Netscape

Umnikazi wombuzo

WN connect it is Netscape now

WN connect it is Netscape now
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

bigbrub,

Thanks for writing in. We only support questions about Firefox. However, I am able to link you to a place where you can reset your password.Reset WMConnect Password

If you do not know your e-mail, then I'm sorry but we cannot assist you with that. You would have contact AOL directly.

bigbrub, Thanks for writing in. We only support questions about Firefox. However, I am able to link you to a place where you can reset your password.[https://account.login.aol.com/_cqr/opr/opr.psp?sitedomain=www.wmconnect.com.rspd.aol.com&authLev=0&siteState=OrigUrl%3Dhttp%253A%252F%252Fwww.wmconnect.com%252Fsns%252Fsignin.jsp%253FOrigUrl%253Dhttp%25253A%25252F%25252Fwww.wmconnect.com%25252Fhome%25252Findex.html&lang=en&locale=us&uitype=flex Reset WMConnect Password] If you do not know your e-mail, then I'm sorry but we cannot assist you with that. You would have contact AOL directly.

Okulungisiwe ngu Moses

Umnikazi wombuzo

the support I am seeking is for firefox,and I am not sure how AOL would help me

the support I am seeking is for firefox,and I am not sure how AOL would help me
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Okay,

Let's get it right. You did a factory reset (erased everything) on your computer and you lost your password to your e-mail that was saved in Firefox? Am i right?

Okay, Let's get it right. You did a factory reset (erased everything) on your computer and you lost your password to your e-mail that was saved in Firefox? Am i right?

Umnikazi wombuzo

yes. I apologize sometimes it's hard for me to put my thoughts and to text lol. But yes I cannot log on to my firefox because I erased everything on my computer and did not save passwords or email addresses

yes. I apologize sometimes it's hard for me to put my thoughts and to text lol. But yes I cannot log on to my firefox because I erased everything on my computer and did not save passwords or email addresses
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Haha it's fine. I wanted to make sure.

Unfortunately, as I said in my first post, it is not possible because the files that save your passwords were in your Firefox folder but since you did a factory reset, it erased everything including your saved passwords. Keep in mind, this does not erase your account, just your saved password so you won't have to type your password in every time.

If you saved key3.db and signons.sqlite from your old Firefox profile folder, I would be able to tell you how to restore them. Did you make a backup of your firefox folder?

If you didn't, you can use the link I posted above (Reset WMConnect Password) to reset it. (If you have the e-mail address handy) Otherwise, you would have to contact AOL directly about your problem as we don't deal with that.

Haha it's fine. I wanted to make sure. Unfortunately, as I said in my first post, it is not possible because the files that save your passwords were in your Firefox folder but since you did a factory reset, it erased everything including your saved passwords. Keep in mind, this does not erase your account, just your saved password so you won't have to type your password in every time. If you saved key3.db and signons.sqlite from your old Firefox profile folder, I would be able to tell you how to restore them. Did you make a backup of your firefox folder? If you didn't, you can use the link I posted above ([https://account.login.aol.com/_cqr/opr/opr.psp?sitedomain=www.wmconnect.com.rspd.aol.com&authLev=0&siteState=OrigUrl%3Dhttp%253A%252F%252Fwww.wmconnect.com%252Fsns%252Fsignin.jsp%253FOrigUrl%253Dhttp%25253A%25252F%25252Fwww.wmconnect.com%25252Fhome%25252Findex.html&lang=en&locale=us&uitype=flex Reset WMConnect Password]) to reset it. (If you have the e-mail address handy) Otherwise, you would have to contact AOL directly about your problem as we don't deal with that.

Okulungisiwe ngu Moses

Umnikazi wombuzo

I saved absolutely nothing lol,why would a OL have that information?

I saved absolutely nothing lol,why would a OL have that information?
Mynry 6 izisombululo 50 izimpendulo
Kuphostiwe

Okay step by step - what is your email address from which you forgot your password?

Okay step by step - what is your email address from which you forgot your password?

Umnikazi wombuzo

bigbrub@wmconnect.but I don't remember the password

bigbrub@wmconnect.but I don't remember the password
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe
Go to this link: https://account.login.aol.com/_cqr/opr/opr.psp?sitedomain=www.wmconnect.com.rspd.aol.com&authLev=0&siteState=OrigUrl%3Dhttp%253A%252F%252Fwww.wmconnect.com%252Fsns%252Fsignin.jsp%253FOrigUrl%253Dhttp%25253A%25252F%25252Fwww.wmconnect.com%25252Fhome%25252Findex.html&lang=en&locale=us&uitype=flex and put your e-mail there then follow the directions.
Moses
  • Moderator
459 izisombululo 3607 izimpendulo
Kuphostiwe

Well,

A number of reasons:

  1. Usually when users do factory resets, we encourage them to back up their Firefox folders to restore back. It's a hassle to get all your bookmarks, passwords, etc in order again. So that's a big precautionary tip to use!
  2. Users usually come on the forum asking questions about this BEFORE doing this.


But I'm pretty sure that you are unable to get your passwords from the old Firefox configuration after factory resetting,

Well, A number of reasons: #Usually when users do factory resets, we encourage them to back up their Firefox folders to restore back. It's a hassle to get all your bookmarks, passwords, etc in order again. So that's a big precautionary tip to use! #Users usually come on the forum asking questions about this BEFORE doing this. But I'm pretty sure that you are unable to get your passwords from the old Firefox configuration after factory resetting,