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Unable to install new HP 6520 printer on Firefox browser

Kuphostiwe

Purchased a brand new HP photosmart 6520e all-in-one printer which I am unable to install on Firefox. It does not find the printer in the list of printers during install, nor recognize the installation disk that came with the printer.

Purchased a brand new HP photosmart 6520e all-in-one printer which I am unable to install on Firefox. It does not find the printer in the list of printers during install, nor recognize the installation disk that came with the printer.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Google Update
  • Picasa plugin
  • Shockwave Flash 11.9 r900
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy

Isisebenziso

  • Firefox 26.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Izandiso

  • avast! Online Security 9.0.2011.70 (wrc@avast.com)
  • RoboForm Toolbar for Firefox 7.9.2.5 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce GT 240M
  • adapterDescription2:
  • adapterDeviceID: 0x0a34
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 8-30-2012
  • driverDate2:
  • driverVersion: 9.18.13.623
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 240M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1389215685
  • places.history.expiration.transient_current_max_pages: 103780
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 3
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1388698849

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Hi

Thank you for contacting support. I understand you bought a new printer, awesome! And now you want the printer to show up as a printer in Firefox.

You can reset the printer settings with these instructions here: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_rese...

Other troubleshooting information can be found in this article. Fix printing problems in Firefox

If you have any other questions we are happy to help.

Hi Thank you for contacting support. I understand you bought a new printer, awesome! And now you want the printer to show up as a printer in Firefox. You can reset the printer settings with these instructions here: [https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_reset-firefox-printer-setting] Other troubleshooting information can be found in this article. [[Fix printing problems in Firefox]] If you have any other questions we are happy to help.