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Crossrider is preventing me from opening firefox...how can I remove it without opening the program?

Kuphostiwe

I went to the site and it told me to open firefox to fix the problem...however the crossrider app will not even let me open firefox. It is not on this computer so I am not sure adding anything from this computer will help.

I went to the site and it told me to open firefox to fix the problem...however the crossrider app will not even let me open firefox. It is not on this computer so I am not sure adding anything from this computer will help.

Eminye Imininingwane Yohlelo

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Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0

Eminye Imininingwane

patrickmc
  • Administrator
  • Moderator
35 izisombululo 224 izimpendulo
Kuphostiwe

Hello Ronsco,

Thank you for contacting Mozilla Support. Are you able to start Firefox in Safe mode?

Troubleshoot Firefox issues using Safe Mode

This should allow you to uninstall the Crossrider app.

Please let us know if this fixes your issue.

Cheers, Patrick

Hello Ronsco, Thank you for contacting Mozilla Support. Are you able to start Firefox in Safe mode? [[Troubleshoot Firefox issues using Safe Mode]] This should allow you to uninstall the Crossrider app. Please let us know if this fixes your issue. Cheers, Patrick