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why does my computer freeze when I have Firefox and World of Warcraft running at same time

Kuphostiwe

When I have Firefox and World of Warcraft running at same time the computer freezes every now and then. Does not happen with any other setup. Have Firefox up to date and am running windows 7 64-bit premium home edition.

When I have Firefox and World of Warcraft running at same time the computer freezes every now and then. Does not happen with any other setup. Have Firefox up to date and am running windows 7 64-bit premium home edition.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 11.9 r900
  • Conduit Plugin
  • np-mswmp
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Windows Activation Technologies Plugin for Mozilla
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Eminye Imininingwane

kobe 441 izisombululo 5048 izimpendulo
Kuphostiwe

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following: *Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu. Now, a new tab containing your troubleshooting information should open. *At the top of the page, you should see a button that says "Copy text to clipboard". Click it. *Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!

Impendulo Ewusizo

Here is the info you requested.

Application Basics


Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions


Name: Vuze Remote Version: 10.22.5.510 Enabled: true ID: {ba14329e-9550-4989-b3f2-9732e92d17cc}

Name: Chrome View Version: 0.2.2 Enabled: false ID: chromeview@systemantics.net

Name: HP Smart Web Printing Version: 4.51 Enabled: false ID: smartwebprinting@hp.com

Important Modified Preferences


accessibility.blockautorefresh: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.history_expire_days.mirror: 180 browser.places.smartBookmarksVersion: 4 browser.search.update: false browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage: https://www.google.ca/?gws_rd=cr&ei=kiY7Uu_bEeTYyAHNr4HgAw browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 browser.tabs.warnOnClose: false browser.urlbar.autoFill: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 25.0.1 gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1385677516 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1332378749 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npconduitfirefoxplugin: 2 plugin.state.np-mswmp: 2 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.npvlc: 0 print.print_printer: hp psc 1310 series print.printer_hp_psc_1310_series.print_bgcolor: false print.printer_hp_psc_1310_series.print_bgimages: false print.printer_hp_psc_1310_series.print_command: print.printer_hp_psc_1310_series.print_downloadfonts: false print.printer_hp_psc_1310_series.print_edge_bottom: 0 print.printer_hp_psc_1310_series.print_edge_left: 0 print.printer_hp_psc_1310_series.print_edge_right: 0 print.printer_hp_psc_1310_series.print_edge_top: 0 print.printer_hp_psc_1310_series.print_evenpages: true print.printer_hp_psc_1310_series.print_footercenter: print.printer_hp_psc_1310_series.print_footerleft: &PT print.printer_hp_psc_1310_series.print_footerright: &D print.printer_hp_psc_1310_series.print_headercenter: print.printer_hp_psc_1310_series.print_headerleft: &T print.printer_hp_psc_1310_series.print_headerright: &U print.printer_hp_psc_1310_series.print_in_color: true print.printer_hp_psc_1310_series.print_margin_bottom: 0.5 print.printer_hp_psc_1310_series.print_margin_left: 0.5 print.printer_hp_psc_1310_series.print_margin_right: 0.5 print.printer_hp_psc_1310_series.print_margin_top: 0.5 print.printer_hp_psc_1310_series.print_oddpages: true print.printer_hp_psc_1310_series.print_orientation: 0 print.printer_hp_psc_1310_series.print_pagedelay: 500 print.printer_hp_psc_1310_series.print_paper_data: 1 print.printer_hp_psc_1310_series.print_paper_height: 11.00 print.printer_hp_psc_1310_series.print_paper_size_type: 0 print.printer_hp_psc_1310_series.print_paper_size_unit: 0 print.printer_hp_psc_1310_series.print_paper_width: 8.50 print.printer_hp_psc_1310_series.print_reversed: false print.printer_hp_psc_1310_series.print_scaling: 1.00 print.printer_hp_psc_1310_series.print_shrink_to_fit: false print.printer_hp_psc_1310_series.print_to_file: false print.printer_hp_psc_1310_series.print_unwriteable_margin_bottom: 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_left: 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_right: 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1383110522

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Graphics


Adapter Description: NVIDIA GeForce GTX 460 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 768 ClearType Parameters: Gamma: 2200 Pixel Structure: BGR ClearType Level: 50 Enhanced Contrast: 300 Device ID: 0x0e22 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 11-11-2013 Driver Version: 9.18.13.3182 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3

Here is the info you requested. Application Basics ------------------ Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0 Extensions ---------- Name: Vuze Remote Version: 10.22.5.510 Enabled: true ID: {ba14329e-9550-4989-b3f2-9732e92d17cc} Name: Chrome View Version: 0.2.2 Enabled: false ID: chromeview@systemantics.net Name: HP Smart Web Printing Version: 4.51 Enabled: false ID: smartwebprinting@hp.com Important Modified Preferences ------------------------------ accessibility.blockautorefresh: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.history_expire_days.mirror: 180 browser.places.smartBookmarksVersion: 4 browser.search.update: false browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage: https://www.google.ca/?gws_rd=cr&ei=kiY7Uu_bEeTYyAHNr4HgAw browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 browser.tabs.warnOnClose: false browser.urlbar.autoFill: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 25.0.1 gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1385677516 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1332378749 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npconduitfirefoxplugin: 2 plugin.state.np-mswmp: 2 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.npvlc: 0 print.print_printer: hp psc 1310 series print.printer_hp_psc_1310_series.print_bgcolor: false print.printer_hp_psc_1310_series.print_bgimages: false print.printer_hp_psc_1310_series.print_command: print.printer_hp_psc_1310_series.print_downloadfonts: false print.printer_hp_psc_1310_series.print_edge_bottom: 0 print.printer_hp_psc_1310_series.print_edge_left: 0 print.printer_hp_psc_1310_series.print_edge_right: 0 print.printer_hp_psc_1310_series.print_edge_top: 0 print.printer_hp_psc_1310_series.print_evenpages: true print.printer_hp_psc_1310_series.print_footercenter: print.printer_hp_psc_1310_series.print_footerleft: &PT print.printer_hp_psc_1310_series.print_footerright: &D print.printer_hp_psc_1310_series.print_headercenter: print.printer_hp_psc_1310_series.print_headerleft: &T print.printer_hp_psc_1310_series.print_headerright: &U print.printer_hp_psc_1310_series.print_in_color: true print.printer_hp_psc_1310_series.print_margin_bottom: 0.5 print.printer_hp_psc_1310_series.print_margin_left: 0.5 print.printer_hp_psc_1310_series.print_margin_right: 0.5 print.printer_hp_psc_1310_series.print_margin_top: 0.5 print.printer_hp_psc_1310_series.print_oddpages: true print.printer_hp_psc_1310_series.print_orientation: 0 print.printer_hp_psc_1310_series.print_pagedelay: 500 print.printer_hp_psc_1310_series.print_paper_data: 1 print.printer_hp_psc_1310_series.print_paper_height: 11.00 print.printer_hp_psc_1310_series.print_paper_size_type: 0 print.printer_hp_psc_1310_series.print_paper_size_unit: 0 print.printer_hp_psc_1310_series.print_paper_width: 8.50 print.printer_hp_psc_1310_series.print_reversed: false print.printer_hp_psc_1310_series.print_scaling: 1.00 print.printer_hp_psc_1310_series.print_shrink_to_fit: false print.printer_hp_psc_1310_series.print_to_file: false print.printer_hp_psc_1310_series.print_unwriteable_margin_bottom: 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_left: 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_right: 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1383110522 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics -------- Adapter Description: NVIDIA GeForce GTX 460 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 768 ClearType Parameters: Gamma: 2200 Pixel Structure: BGR ClearType Level: 50 Enhanced Contrast: 300 Device ID: 0x0e22 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 11-11-2013 Driver Version: 9.18.13.3182 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3
kobe 441 izisombululo 5048 izimpendulo
Kuphostiwe

Does using Firefox safe mode fix the issue?

If so you can try to disable addons using the method in the Disable or remove Add-ons article.

You also have a user.js file in the profile folder which could of had been created my a malicious program or unwanted program and if you didnt create it, you should delete it

Does using Firefox safe mode fix the issue? * [[Troubleshoot Firefox issues using Safe Mode]] If so you can try to disable addons using the method in the [[Disable or remove Add-ons]] article. You also have a user.js file in the profile folder which could of had been created my a malicious program or unwanted program and if you didnt create it, you should [http://kb.mozillazine.org/User.js#Removing_user.js_entries delete it]

Umnikazi wombuzo

I found two user.js files on my computer. They were both in my Itunes program. I could not find one in the firefox program or any other place on my computer. So do I delete the ones from that program or if not why can't I find the one you are pointing out and how would I delete something I can't find?

I found two user.js files on my computer. They were both in my Itunes program. I could not find one in the firefox program or any other place on my computer. So do I delete the ones from that program or if not why can't I find the one you are pointing out and how would I delete something I can't find?