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Google borks Firefox in Gmail

Kuphostiwe

Google, ever helpful, has replaced the mp3 attachment player in gmail with something that apparently only works in Chrome. In other browsers, it blames the browser for not being able to play the attachment, and immediately demands that you download the file (preferable to Drive) and get yourself an app to listen. I just want to listen to my damn voicemail without being forced to do it in Chrome nor to preserve it for all posterity. Has anyone got a workaround for this crap?

Google, ever helpful, has replaced the mp3 attachment player in gmail with something that apparently only works in Chrome. In other browsers, it blames the browser for not being able to play the attachment, and immediately demands that you download the file (preferable to Drive) and get yourself an app to listen. I just want to listen to my damn voicemail without being forced to do it in Chrome nor to preserve it for all posterity. Has anyone got a workaround for this crap?

Isisombululo esikhethiwe

Hi funksucker, you can use this dialog to confirm your version:

Help > About Firefox

The current version is 26.0.

In order for Firefox to play MP3 media on Windows XP without using a plugin, the DirectShow technology is used. Some users have turned it off so it is easier to download MP3s instead of having them play in the browser. To check your current setting:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste media. and pause while the list is filtered

(3) If the media.directshow.enabled preference is bolded, then it has been switched from its default value of true to false.

If it's set to true and the media won't play in Gmail, perhaps Google has decided not to support XP users any more??? Unfortunately, I cannot get "hands on" and test this problem myself, since I have Windows 7.

Edit: Removed stray text pasted in error.

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Fakela amapulagi

  • Google Update
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.7 r700
  • 5.1.20513.0
  • VLC media player Web Plugin 2.0.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • PDF-XChange Viewer Netscape Gecko Plugin

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0

Eminye Imininingwane

Wesley Branton
  • Top 10 Contributor
617 izisombululo 5143 izimpendulo
Kuphostiwe

Many users have notice that Google is attempting to drive users away from other browsers and into Google Chrome.


I'll do some quick research with Google and get back to you as soon as possible.
Sorry for any inconvenience.


We may have already patched the issue. Try updating to the most recent version of Firefox.

Many users have notice that Google is attempting to drive users away from other browsers and into Google Chrome. ------------------ I'll do some quick research with Google and get back to you as soon as possible.<br> Sorry for any inconvenience. ----------------------- We may have already patched the issue. Try updating to the most recent version of Firefox.
Wesley Branton
  • Top 10 Contributor
617 izisombululo 5143 izimpendulo
Kuphostiwe

Please view more about the topic on the Google forums.

Please view more about the topic on the [http://productforums.google.com/forum/#!topic/gmail/NJOPwJWJYTE Google forums].
Wesley Branton
  • Top 10 Contributor
617 izisombululo 5143 izimpendulo
Kuphostiwe

Do you use the domain gmail.com or googlemail.com?

Do you use the domain gmail.com or googlemail.com?
Wesley Branton
  • Top 10 Contributor
617 izisombululo 5143 izimpendulo
Kuphostiwe

Sorry, but there is no workaround for this issue.
This another attempt to get users to convert to Google Chrome.
Sorry for any inconvenience.

Sorry, but there is no workaround for this issue.<br> This another attempt to get users to convert to Google Chrome.<br> Sorry for any inconvenience.
jscher2000
  • Top 10 Contributor
8761 izisombululo 71700 izimpendulo
Kuphostiwe

This could be a peculiarity of my configuration but if I unblock the googleusercontent.com domain in NoScript, then the audio player works. Is it possible you are blocking scripts from that domain?

This could be a peculiarity of my configuration but if I unblock the googleusercontent.com domain in NoScript, then the audio player works. Is it possible you are blocking scripts from that domain?

Umnikazi wombuzo

Updating Firefox was the first thing I tried. No joy.

Updating Firefox was the first thing I tried. No joy.

Umnikazi wombuzo

mail.google.com, which is where gmail.com redirects to.

mail.google.com, which is where gmail.com redirects to.

Umnikazi wombuzo

I don't use Noscript. I tried it but the initial phase of opting everything in was too irritating. I've been using QuickJava to enable/disable as needed. That is pretty interesting, though. I'll have to poke around and see if there's some other way that domain might be blocked.

I don't use Noscript. I tried it but the initial phase of opting everything in was too irritating. I've been using QuickJava to enable/disable as needed. That is pretty interesting, though. I'll have to poke around and see if there's some other way that domain might be blocked.

Umnikazi wombuzo

This is becoming more interesting. At home, on Firefox 21, it works using the old player. At work, on Firefox 25, it does not work and claims my browser is broken.

This is becoming more interesting. At home, on Firefox 21, it works using the old player. At work, on Firefox 25, it does not work and claims my browser is broken.
jscher2000
  • Top 10 Contributor
8761 izisombululo 71700 izimpendulo
Kuphostiwe

On your work Firefox that doesn't play the audio, do you get the same sad face message I had in my first screen shot, or a different error?

Are you running different versions of Windows on the two computers? I tested on Windows 7.

  • On Windows Vista and higher, Firefox uses the Windows Media Foundation, which is part of Windows, to play MPEG-encoded media in the native HTML5 audio player. For patent reasons, this technology is not compiled into Firefox.
  • Windows XP did not include Windows Media Foundation and I don't know whether there is any way to add it. On Windows XP, you would need to use a plugin such as QuickTime or Windows Media Player to play MPEG-encoded media.

If the problem is only on the XP system, two thoughts come to mind:

  • Google might have removed support for "falling back" to a media plugin if it detects that native support is not available.
  • Firefox might have changed how it reports that native support is not available, so the script isn't working correctly.

Either way, unless/until a change is made in Google's script, you probably would need an add-on to insert a button, link, or player into the page to play the media using a plugin.

On your work Firefox that doesn't play the audio, do you get the same sad face message I had in my first screen shot, or a different error? Are you running different versions of Windows on the two computers? I tested on Windows 7. * On Windows Vista and higher, Firefox uses the Windows Media Foundation, which is part of Windows, to play MPEG-encoded media in the native HTML5 audio player. For patent reasons, this technology is not compiled into Firefox. * Windows XP did not include Windows Media Foundation and I don't know whether there is any way to add it. On Windows XP, you would need to use a plugin such as QuickTime or Windows Media Player to play MPEG-encoded media. If the problem is only on the XP system, two thoughts come to mind: * Google might have removed support for "falling back" to a media plugin if it detects that native support is not available. * Firefox might have changed how it reports that native support is not available, so the script isn't working correctly. Either way, unless/until a change is made in Google's script, you probably would need an add-on to insert a button, link, or player into the page to play the media using a plugin.
jscher2000
  • Top 10 Contributor
8761 izisombululo 71700 izimpendulo
Kuphostiwe

By the way, I've been assuming and testing MP3, but if your voicemail messages are WAV files, it might be the same issue.

In the "More System Details" for your original post, among your plugins I see VLC and QuickTime but not Windows Media Player. This article has the link to install the Firefox-specific WMP plugin, and also a preference change you need to make so that Firefox will find it in the old plugins folder (this folder moved and Microsoft hasn't updated its installer): Play Windows Media files in Firefox with the Windows Media plugin.

By the way, I've been assuming and testing MP3, but if your voicemail messages are WAV files, it might be the same issue. In the "More System Details" for your original post, among your plugins I see VLC and QuickTime but not Windows Media Player. This article has the link to install the Firefox-specific WMP plugin, and also a preference change you need to make so that Firefox will find it in the old plugins folder (this folder moved and Microsoft hasn't updated its installer): [[Play Windows Media files in Firefox with the Windows Media plugin]].

Umnikazi wombuzo

There's another possibility as well. Our campus has had a virus propagating around the network recently and it may be that the institution did some funny business with their firewall.

On the work Firefox, I get the sad face screen. At home, I do NOT get the "dark screen" player. What I get is the old Flash player in a popup. Home, incidentally, is Windows 7.

I'll try each solution and report back on what happens.

There's another possibility as well. Our campus has had a virus propagating around the network recently and it may be that the institution did some funny business with their firewall. On the work Firefox, I get the sad face screen. At home, I do NOT get the "dark screen" player. What I get is the old Flash player in a popup. Home, incidentally, is Windows 7. I'll try each solution and report back on what happens.

Umnikazi wombuzo

WMP plugin doesn't solve the problem. Gmail apparently ignores all plugins. I tried designating an external application to handle mp3's and Gmail ignored that too. I'll take the computer home and see if the network is at fault tonight.

WMP plugin doesn't solve the problem. Gmail apparently ignores all plugins. I tried designating an external application to handle mp3's and Gmail ignored that too. I'll take the computer home and see if the network is at fault tonight.

Umnikazi wombuzo

Well this is certainly interesting. Behavior only happens on Firefox. Chrome works, with the "dark screen" player. Internet Explorer works with the previous generation pop-up flash player. Firefox at home also works with the pop-up flash player.

Well this is certainly interesting. Behavior only happens on Firefox. Chrome works, with the "dark screen" player. Internet Explorer works with the previous generation pop-up flash player. Firefox at home also works with the pop-up flash player.
cor-el
  • Top 10 Contributor
  • Moderator
17530 izisombululo 158508 izimpendulo
Kuphostiwe

Playing MP3 files may not yet implemented on Windows XP:

  • bug 861693 - DirectShow backend for MP3 decoding on WinXP (Firefox 26)

Please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

You can try the current Firefox 26 beta version.

Playing MP3 files may not yet implemented on Windows XP: *[https://bugzilla.mozilla.org/show_bug.cgi?id=861693 bug 861693] - DirectShow backend for MP3 decoding on WinXP (Firefox 26) <i>Please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i> You can try the current Firefox 26 beta version. *http://www.mozilla.org/en-US/firefox/all-beta.html *http://www.mozilla.org/en-US/firefox/beta/

Umnikazi wombuzo

That would make sense if it were not for the fact that it used to work, as recently as a week ago.

I'm not going to spend a whole lot longer on it. My employer finally bought me a new computer which should be delivered soon so there isn't a lot of percentage in devoting huge effort to a problem that few people will have. But thanks all for the feedback. I'll try the beta and see what happens.

That would make sense if it were not for the fact that it used to work, as recently as a week ago. I'm not going to spend a whole lot longer on it. My employer finally bought me a new computer which should be delivered soon so there isn't a lot of percentage in devoting huge effort to a problem that few people will have. But thanks all for the feedback. I'll try the beta and see what happens.
funksucker 0 izisombululo 25 izimpendulo
Kuphostiwe

Has anything been done about this yet it's a real pain!

Has anything been done about this yet it's a real pain!
jscher2000
  • Top 10 Contributor
8761 izisombululo 71700 izimpendulo
Kuphostiwe

Hi funksucker, what versions of Firefox and Windows are you running?

When this discussion started, Firefox 25 on Windows XP had this problem, but not Firefox on newer versions of Windows (as long as Media Foundation remained enabled).

With the release of Firefox 26, Windows XP also should be able to handle the new design. Has anyone tested it in XP?

Hi funksucker, what versions of Firefox and Windows are you running? When this discussion started, Firefox 25 on Windows XP had this problem, but not Firefox on newer versions of Windows (as long as Media Foundation remained enabled). With the release of Firefox 26, Windows XP also should be able to handle the new design. Has anyone tested it in XP?

Okulungisiwe ngu jscher2000

funksucker 0 izisombululo 25 izimpendulo
Kuphostiwe

Hi. I use XP. I just went to download the latest version & it says : "Congrats! You’re using the latest version of Firefox. "

Hi. I use XP. I just went to download the latest version & it says : "Congrats! You’re using the latest version of Firefox. "
jscher2000
  • Top 10 Contributor
8761 izisombululo 71700 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Hi funksucker, you can use this dialog to confirm your version:

Help > About Firefox

The current version is 26.0.

In order for Firefox to play MP3 media on Windows XP without using a plugin, the DirectShow technology is used. Some users have turned it off so it is easier to download MP3s instead of having them play in the browser. To check your current setting:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste media. and pause while the list is filtered

(3) If the media.directshow.enabled preference is bolded, then it has been switched from its default value of true to false.

If it's set to true and the media won't play in Gmail, perhaps Google has decided not to support XP users any more??? Unfortunately, I cannot get "hands on" and test this problem myself, since I have Windows 7.

Edit: Removed stray text pasted in error.

Hi funksucker, you can use this dialog to confirm your version: Help > About Firefox The current version is 26.0. In order for Firefox to play MP3 media on Windows XP without using a plugin, the DirectShow technology is used. Some users have turned it off so it is easier to download MP3s instead of having them play in the browser. To check your current setting: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (2) In the search box above the list, type or paste '''media.''' and pause while the list is filtered (3) If the '''media.directshow.enabled''' preference is bolded, then it has been switched from its default value of true to false. If it's set to true and the media won't play in Gmail, perhaps Google has decided not to support XP users any more??? Unfortunately, I cannot get "hands on" and test this problem myself, since I have Windows 7. ''Edit: Removed stray text pasted in error.''

Okulungisiwe ngu jscher2000