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Download doesn´t work

  • 4 uphendule
  • 2 zinale nkinga
  • 1975 views
  • Igcine ukuphendulwa ngu Melanie81

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When I´m trying to download a file from a homepage (i.e. Adobe) the download is being displayed with the green download arrow, will even be completed and is being shown in the download list, but it won´t open with a double click.

Isisombululo esikhethiwe

Hello Melanie81, see if the next is helpful :

  1. In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
  2. Click I'll be careful, I promise!, to continue to the about:config page.
  3. type (or copy/paste from here) browser.download.manager.scanWhenDone
  4. double-click on it to make it false
  5. exit firefox, and restart it.

thank you

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (4)

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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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Hello,

thanks a million for your reply and your help. Unfortunately the problem still exists in the safe mode.

Kind regards, Melanie

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Isisombululo Esikhethiwe

Hello Melanie81, see if the next is helpful :

  1. In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
  2. Click I'll be careful, I promise!, to continue to the about:config page.
  3. type (or copy/paste from here) browser.download.manager.scanWhenDone
  4. double-click on it to make it false
  5. exit firefox, and restart it.

thank you

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It´s working! Thank u so much, ideato!!:)

Okulungisiwe ngu Melanie81