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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why do I need to keep moving my mouse in order to play videos with Adobe Flash player?

  • 12 uphendule
  • 25 zinale nkinga
  • 20402 views
  • Igcine ukuphendulwa ngu James

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When I open a video from a website or Youtube, it will not continue to play unless I keep moving the mouse. I use a wireless mouse. Same problem occurs for downloads. If I don't move the mouse the downloads freezes. This is only happening on Firefox. I do not have this problem with Internet Explorer. I have tried resetting firefox, doing a complete search and clean with Winzip, trying all the tips on your help page, but nothing works. Can you offer a simple solution? I am not a PC wiz so the simpler the better.

Many thanks John Borgas

Isisombululo esikhethiwe

hi, I am having the same issue as johnborgas. But I'm already using firefox25.0.1. Flashplayer is 11.9.900.152.

Would you be able to help?

Thank you S Ping

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (12)

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hello John, freezing issues related to mouse movement are unfortunately a known regression in firefox 25 that is affecting a small portion of users.

there is a beta version of firefox 26 which should already fix the issue. can you download it from mozilla.org/beta & test if it is working correctly there? thanks for your feedback!

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Hi Philipp, thank you for your help. The problem appears to have been solved and the important golf videos are now running smoothly. More than I can say for my own game. Thanks again. John

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hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.

you can either choose between switching back to the firefox 25 release (the download link is at https://www.mozilla.org/firefox/chann.../#firefox) or stay with the beta version - the latter option has the advantage of receiving new features weeks before they are landing in the regular Firefox versions and being able to sound an early alarm in case such serious regressions are occurring, so there is enough time fixing problems ahead of a general release and minimize the general impact.

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Hi Philipp, I think I will stick with the beta version. Everything is running fine now and I'm a firm believer in the old addage "If it ain't broke; don't fix it". Thanks for your help. Regards John

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how can do in from solve better to yet?

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johnborgas, if you stay with the Beta version of Firefox 26.0 you installed then you will get update prompts for new Beta builds for testing. The Firefox 26.0 is not planned for release until December 10. You likely have the Beta4 when Beta5 was released on Friday and Beta6 is planned for testing on Nov 19 then Beta7 on Friday Nov 22 on... to Beta 10. You will then get prompt for update to 27.0b1 after the Fx 26.0 is released. So if you want to get back to Release channel then install a current Release.

Oh and the better link for Firefox 25.0.1 is at http://www.mozilla.org/en-US/firefox/all/ versus that channels page mentioned above. Also this will give you the full installer versus the stub installer on Windows.

Okulungisiwe ngu James

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Hi Satheeshanp

Thank you for your interest. Actually the solution offered by Philipp solved my probelm. Regards John

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James, thanks for your help. It is much appreciated. I will consider the links you have listed. At this time the site is running aok so I won't rock the boat but if I have further problems I will try your suggestions. Again, many thanks. John

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Isisombululo Esikhethiwe

hi, I am having the same issue as johnborgas. But I'm already using firefox25.0.1. Flashplayer is 11.9.900.152.

Would you be able to help?

Thank you S Ping

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Hi S Ping

The answer for the fix was from Philipp . hello John, freezing issues related to mouse movement are unfortunately a known regression in firefox 25 that is affecting a small portion of users. there is a beta version of firefox 26 which should already fix the issue. can you download it from mozilla.org/beta & test if it is working correctly there? thanks for your feedback! I hope this works for you too. There are other suggestions posted above that may also help you. Regards John

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Johnborgas, the reason why Firefox 25.0.1 has been recommended is because they tried to fix this in 25.0.1.

http://www.mozilla.org/en-US/firefox/25.0.1/releasenotes/

FIXED 25.0.1: Pages sometimes wouldn't load without first moving the cursor