Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How do I empty my cache when I can't even find it?

  • 2 uphendule
  • 7 zinale nkinga
  • Igcine ukuphendulwa ngu cor-el

more options

I belong to Hallmark for the purpose of sending ecards. They recently changed their format - completely. It won't let me send any cards. I sent them an email about this, and they said I had to empty my caches first to see if that helped. Well, I used to be able to find the cache, but I can't anymore, unless history= cache. But I'm not going to go dumping anything until I know what it is. Please help this techno-peasant.

All Replies (2)

more options

To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back soon.

more options

You can find the current cache usage on the about:cache page.

You can clear the cache and specific cookies in these locations:

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Note that Firefox will disable the disk cache if you use "Clear history when Firefox closes" to clear the cache.