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Firefox crashes seemingly for no reason, no discernable pattern

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  • 9 zinale nkinga
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  • Igcine ukuphendulwa ngu faster pastor

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I'll be browsing, and Firefox will shut down. It's usually when I click on something, but occasionally when I'm just looking at the screen. After the last crash, I reopened Firefox and all my tabs came back. This happens once a day, occasionally more. The sporadic frequency makes it hard to troubleshoot extensions.

Crash Report IDs bp-420fd7ff-aa6e-4cd5-85d2-4cb122131104 bp-b3bbea0c-8e6b-4ad0-bb61-661ae2130820 bp-aef166ed-f8d3-421d-8ace-9d3bb2130819

Thank you!

Isisombululo esikhethiwe

https://crash-stats.mozilla.com/report/index/aef166ed-f8d3-421d-8ace-9d3bb2130819 indicates this Bug is related to that particular crash event.

https://bugzilla.mozilla.org/show_bug.cgi?id=812186
Norton Confidential 2013
(For Your Information only. Please don't comment in that Bug report unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (14)

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Isisombululo Esikhethiwe

https://crash-stats.mozilla.com/report/index/aef166ed-f8d3-421d-8ace-9d3bb2130819 indicates this Bug is related to that particular crash event.

https://bugzilla.mozilla.org/show_bug.cgi?id=812186
Norton Confidential 2013
(For Your Information only. Please don't comment in that Bug report unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

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Thank you so much for the quick reply. I'll disable Norton Confidential and get back to the forum with the results.

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I have had this problem recently. I use Kaspersky Internet Security, and never used Norton.

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  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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bp-fe6c03ac-905a-4dfa-99c1-1cc6f2140310 10/03/2014 14:50 bp-099a9a24-3fcd-460e-b950-d41012140310 10/03/2014 11:53 bp-738661ff-dc29-4ee3-9da9-adae72140309 09/03/2014 16:27 bp-ea34c9cd-e829-4648-b2b9-e9b172140308 08/03/2014 10:21 bp-ae0d4223-0b90-4d2a-93d7-777972140226 26/02/2014 21:16

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If you have Trusteer Rapport installed, try disabling it and see what happens.

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As I instructed it to closedown - so did Firefox !

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Note that you can also check if there are updates for your Trusteer software in case this appears to be a problem with Trusteer and not something else.

Okulungisiwe ngu cor-el

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I have just downloaded the up-to-date version of Trusteer. I am going out now, but will see what happens later this evening.

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I have had Firefox open for just under an hour, and then it suddenly disappeared.

As I said I had downloaded the latest Trusteer software, and had it activated on one site (GMail) but not on the site I was visiting when it crashed.

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There it went again, about 45 mins from switch-on.

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Any developments? This is so annoying when it happens.

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Good news, it hasn't crashed today! I have also downloaded an update. Hope the bug has been fixed.

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I just began to have this problem - 4 times in 10 minutes. I use Paretologic, Panda, and Malwarebytes.