Pages keep freezing every 10 seconds until cursor is moved.
This has been going on for a few days now. Every 10 seconds or so the pages freeze, either loading a page or watching videos.
I've tried:
- Turn off hardware acceleration - Reinstalled flash - Reset Firefox - Clear cookies and cache - Restart in safe mode and troubleshoot plugins (Disabled all plugins) - Reinstall Firefox.
After trying all these solutions, problem still persists. I'd really rather not switch to Chrome, so you can someone help me fix this?
All Replies (16)
hello aesthete18, we had similar reports by other users but the root of the problem hasn't been found yet. could you go to firefox > help > troubleshooting information, copy the contents of that page and paste it into a reply here on on the forum?
please also test once if the same problem is occurring when you boot windows in safemode by pressing F8 during startup: www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
Application Basics
Name Firefox
Version 25.0
Update History
User Agent Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0
Profile Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Crash Reports about:crashes
Memory Use about:memory
Extensions
Name Version Enabled ID
AVG Safe Search 10.0.0.1423 false {1E73965B-8B48-48be-9C8D-68B920ABC1C4}
AVG Security Toolbar 14.1.0.10 false avg@toolbar
Microsoft .NET Framework Assistant 1.0 false {20a82645-c095-46ed-80e3-08825760534b}
Utility Chest 2.73.1.44186 false 49ffxtbr@UtilityChest_49.com
Important Modified Preferences
Name Value
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
browser.places.smartBookmarksVersion 4
browser.sessionstore.upgradeBackup.latestBuildID 20131025151332
browser.startup.homepage_override.buildID 20131025151332
browser.startup.homepage_override.mstone 25.0
dom.mozApps.used true
extensions.lastAppVersion 25.0
network.cookie.prefsMigrated true
places.database.lastMaintenance 1383470999
places.history.expiration.transient_current_max_pages 46526
plugin.disable_full_page_plugin_for_types application/pdf
plugin.importedState true
plugin.state.flash 2
plugin.state.java 2
plugin.state.np32dsw 2
plugin.state.np49stub 2
plugin.state.npctrl 2
plugin.state.npdeployjava 1
plugin.state.npdrmv 2
plugin.state.npdsplay 1
plugin.state.npgoogleupdate 2
plugin.state.npitunes 2
plugin.state.nppdf 2
plugin.state.npvlc 0
plugin.state.npwmsdrm 2
plugin.state.npwpf 1
privacy.cpd.downloads false
privacy.cpd.formdata false
privacy.cpd.history false
privacy.cpd.sessions false
privacy.sanitize.migrateFx3Prefs true
storage.vacuum.last.index 1
storage.vacuum.last.places.sqlite 1383318821
Graphics
Adapter Description AMD Radeon HD 6530D
Adapter Drivers ati2dvag
Adapter RAM Unknown
Device ID 0x964a
DirectWrite Enabled false (0.0.0.0)
Driver Date 11-9-2011
Driver Version 8.920.0.0
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 9
Vendor ID 0x1002
WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 6530D Direct3D9 vs_3_0 ps_3_0)
windowLayerManagerRemote false
AzureCanvasBackend skia
AzureContentBackend none
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.1 4.10.1
NSS 3.15.2 Basic ECC 3.15.2 Basic ECC
NSSSMIME 3.15.2 Basic ECC 3.15.2 Basic ECC
NSSSSL 3.15.2 Basic ECC 3.15.2 Basic ECC
NSSUTIL 3.15.2 3.15.2
There you go, much tidier. Will try the safe mode next time I boot my PC. Hope to hear back soon, it's really annoying getting anything done with this.
Okulungisiwe ngu cor-el
maybe another thing to try: does it make a difference when you update to the latest graphics driver available for your system?: http://support.amd.com/en-us/download/desktop?os=Windows%20XP%20-%20Professional/Home&RenderOnServer=true
is the problem immediately reproducible? it would greatly help narrowing down the cause of this display issue if an advanced user affected by this could run the regression testing tool from http://harthur.github.io/mozregression/ in order to find out in which nightly version the bug first appeared.
since the regression apparently showed up sometime in version 25, this would be the command you need to run in the tool initially:
mozregression --good=2013-06-24 --bad=2013-08-05
then nightly versions of the browser from this range will be downloaded and opened automatically & lets you specify if the build is good (=bug free) or bad until the exact date of when the error first occurred is established.
thank you for your help!
Is there a fix for this bug yet???? Its driving me nuts!!!
hello GMB57, please refer to bug# 933733 to track the progress in getting the issue resolved.
you might want to use firefox 24 for the moment: Install an older version of Firefox
Thanks very much!!..I downloaded version 24 and all is good!!!
This is a great solution. Firefox 24 works great, such a relief to have the problem gone. I'd recommend this solution for now, at least by the the next update the problem should be resolved and we can go back to the latest version. Thank you Philipp
Is there a way to turn off the auto update. It keeps updating to the new version.
you can change your update settings in firefox > options > advanced > updates.
please also note that tomorrow there will be a release of firefox 26 beta 4 which likely won't be affected by this issue any longer: mozilla.org/beta
Okay thanks! I'll let it update the next time I restart.
hey, firefox won't automatically update to a beta version, you'd have to download it separately from mozilla.org/beta and install it on top of your current firefox. firefox 26 beta 4 is already available...
Thanks for all your help and work getting this fixed!!!
you're very welcome GMB57 - have you by chance tried FF26 beta already & have any feedback on it? because it's still depending on that if the backout of the changes that caused the regression will make it into a 25.0.1 release...
Seems to be working great so far....Thank you!
hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.
if you have downgraded to firefox 24 to work around the issue, please go to firefox > options > advanced > update and turn automatic updates back on. then go to firefox > help > about firefox which should trigger the update to firefox 25.0.1.
when you were using firefox 26 beta you can either choose between switching back to the firefox 25 release (the download link is at https://www.mozilla.org/firefox/chann.../#firefox) or stay with the beta version - the latter option has the advantage of receiving new features weeks before they are landing in the regular Firefox versions and being able to sound an early alarm in case such serious regressions are occurring, so there is enough time fixing problems ahead of a general release and minimize the general impact.
thanks for your patience while mozilla's developers have been working on getting this issue fixed!