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Firefox crashes

Kuphostiwe

Attempting to print emails in google mail to pdf, while in Firefox, now always results in Firefox hanging with "not responding" while Acrobat distiller keeps running. Neither process responds to task manager's "end task". Many times I had to resort to restarting the pc. It has happened since the new google design a week or so ago. Starting Firefox in safe mode makes no difference. Adobe can print pdfs from any other webpage - except that when printing the adobe test page it produces garbled fonts in the pdf. All other web pages print normally to pdf. Windows 7 64 Adobe Acrobat X Pro 10.1.8 (worked fine since 2011 until now) Firefox 25 (updated tonight - previoulsy on 24 - makes no difference to the problem)

Attempting to print emails in google mail to pdf, while in Firefox, now always results in Firefox hanging with "not responding" while Acrobat distiller keeps running. Neither process responds to task manager's "end task". Many times I had to resort to restarting the pc. It has happened since the new google design a week or so ago. Starting Firefox in safe mode makes no difference. Adobe can print pdfs from any other webpage - except that when printing the adobe test page it produces garbled fonts in the pdf. All other web pages print normally to pdf. Windows 7 64 Adobe Acrobat X Pro 10.1.8 (worked fine since 2011 until now) Firefox 25 (updated tonight - previoulsy on 24 - makes no difference to the problem)

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Google Update
  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • npsitesafety
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • iTunes Detector Plug-in
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Isisebenziso

  • Firefox 25.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/25.0/WINNT/en-GB/

Izandiso

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • ColorZilla 2.8.1 ({6AC85730-7D0F-4de0-B3FA-21142DD85326})
  • DVDVideoSoft YouTube MP3 and Video Download 4.2.1.9 ({ACAA314B-EEBA-48e4-AD47-84E31C44796C})
  • google-no-tracking-url 1.1.0 (jid1-zUrvDCat3xoDSQ@jetpack)
  • Logitech Flow Scroll 4.00.33 ({5D3F3872-91E9-4d59-AD9F-AA174A3145DD})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 17.0.1.12 (avg@toolbar) (Akusebenzi)
  • Copernic Desktop Search - Search Firefox content 3.7.0.8 ({57319509-7821-41B0-9FDF-3B58F146AE33}) (Akusebenzi)
  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: ATI Radeon HD 5700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x68b8
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-19-2011
  • driverDate2:
  • driverVersion: 8.850.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5700 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: www.google.com
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: http://www.google.com/webhp?hl=en&tab=ww
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • browser.urlbar.autocomplete.enabled: False
  • browser.urlbar.default.behavior: 1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1383033696
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1381602519

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Wesley Branton
  • Top 10 Contributor
615 izisombululo 5137 izimpendulo
Kuphostiwe

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.

    aboutcrashes.png
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash. #Enter ''about:crashes'' in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.<br><br>[[Image:aboutcrashes.png|width=520]] #Copy the '''5''' most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.
Wesley Branton
  • Top 10 Contributor
615 izisombululo 5137 izimpendulo
Kuphostiwe

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons. ''(If you're not using it, switch to the Default theme.)'' * On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox. * On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox) * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. [[Image:FirefoxSafeMode|width=520]] ''Once you get the pop-up, just select "'Start in Safe Mode"'' [[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that. ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' Please report back soon.

Umnikazi wombuzo

Report attached. Safe Mode makes no difference.

Report attached. Safe Mode makes no difference.
Wesley Branton
  • Top 10 Contributor
615 izisombululo 5137 izimpendulo
Kuphostiwe

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back soon.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back soon.

Umnikazi wombuzo

apologies - larger image this time

apologies - larger image this time
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 izisombululo 40227 izimpendulo
Kuphostiwe

Please post click-able links for those crash report ID's.

Please post click-able links for those crash report ID's.

Umnikazi wombuzo

Scanned with Malwarebytes - no problems.

How do I log out of this support? Thanks

Scanned with Malwarebytes - no problems. How do I log out of this support? Thanks
cor-el
  • Top 10 Contributor
  • Moderator
17526 izisombululo 158458 izimpendulo
Kuphostiwe
That looks like a problem with QuickTime. *https://crash-stats.mozilla.com/report/index/ae617e2f-e219-44a2-b641-e471c2131029 *https://support.mozilla.org/kb/Troubleshooting+plugins