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PDF Viewer isn't viewing some fonts correctly

Kuphostiwe

Some of the fonts in our PDFs are unreadable in the PDF viewer (example: bullets and footer in this document: http://info.bannersalesforce.com/xpedio/groups/public/documents/literature/b_3138824.pdf and all text relating to images on page 5 of this document: http://info.bannerengineering.com/xpedio/groups/public/documents/literature/38244.pdf )

I believe it might be related to some of the fonts in the document, maybe some of them are OpenType? I'm not a font person so I'm at a loss as to why some fonts are displaying correctly and others aren't.

I switched my PDF viewer to use Acrobat but I can't ask all my customers to do the same. Is there a patch planned for this issue?

Some of the fonts in our PDFs are unreadable in the PDF viewer (example: bullets and footer in this document: http://info.bannersalesforce.com/xpedio/groups/public/documents/literature/b_3138824.pdf and all text relating to images on page 5 of this document: http://info.bannerengineering.com/xpedio/groups/public/documents/literature/38244.pdf ) I believe it might be related to some of the fonts in the document, maybe some of them are OpenType? I'm not a font person so I'm at a loss as to why some fonts are displaying correctly and others aren't. I switched my PDF viewer to use Acrobat but I can't ask all my customers to do the same. Is there a patch planned for this issue?

Okulungisiwe ngu cor-el

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Google Update
  • Shockwave Flash 11.9 r900
  • iTunes Detector Plug-in
  • ActiveTouch General Plugin Container Version 105
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Citrix Receiver Plugin (Win32)
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Isisebenziso

  • Firefox 24.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Izandiso

  • PDF Viewer 0.8.298 (uriloader@pdf.js)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Ask Toolbar 3.15.14.29495 (toolbar@ask.com) (Akusebenzi)
  • DigitalPersona Extension 5.0.0.5080 (otis@digitalpersona.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.18245
  • driverDate: 3-26-2012
  • driverDate2:
  • driverVersion: 8.15.10.2712
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://bannernet.baneng.com/ss_bannernet/index.htm
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_uid=45001BE5-C1EE-4DBE-B23C-D9B86291E4F6&apn_ptnrs=TV&apn_sauid=E3AA78EC-7473-48A2-A4F0-3767A2510BAA&apn_dtid=OSJ000YYUS&&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1382536462
  • places.history.expiration.transient_current_max_pages: 104244
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.nppdf: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382017592

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
cor-el
  • Top 10 Contributor
  • Moderator
17479 izisombululo 157955 izimpendulo
Kuphostiwe

The file works fine for me on Linux, so this is likely a problem with the font that is used in your case.

Does it help to choose a different default font?

You can try different default fonts and temporarily disable website fonts to test the selected default font.

  • Tools > Options > Content : Fonts & Colors > Advanced
  • [ ] "Allow pages to choose their own fonts, instead of my selections above"
The file works fine for me on Linux, so this is likely a problem with the font that is used in your case. Does it help to choose a different default font? You can try different default fonts and temporarily disable website fonts to test the selected default font. *Tools > Options > Content : Fonts & Colors > Advanced *[ ] "Allow pages to choose their own fonts, instead of my selections above"
jscher2000
  • Top 10 Contributor
8695 izisombululo 71074 izimpendulo
Kuphostiwe

Hi cdfaux, can you temporarily hide the text layer to see whether the problem is in the text layer or in the background canvas? To do that, after inspecting that line, scroll up in the HTML tree on the left side and click

<div class="textLayer"

to select it. On the right side, in the Rules list, click that top element category and create a new rule:

display:none

This should hide the text layer (which is normally transparent anyway) and show what's behind it. Is yours anything like the attached (or what you see in Adobe Reader/Acrobat)?

Unfortunately, since this background layer is an image, there doesn't seem to leave much room for manipulation or investigation by the end user. Presumably the problem is a missing or conflicting font, but it's hard to track down with the normal browser tools.

Hi cdfaux, can you temporarily hide the text layer to see whether the problem is in the text layer or in the background canvas? To do that, after inspecting that line, scroll up in the HTML tree on the left side and click &lt;div class="textLayer" to select it. On the right side, in the Rules list, click that top element category and create a new rule: display:none This should hide the text layer (which is normally transparent anyway) and show what's behind it. Is yours anything like the attached (or what you see in Adobe Reader/Acrobat)? Unfortunately, since this background layer is an image, there doesn't seem to leave much room for manipulation or investigation by the end user. Presumably the problem is a missing or conflicting font, but it's hard to track down with the normal browser tools.
cdfaux 0 izisombululo 8 izimpendulo
Kuphostiwe

Hi jscher2000. With hidden text layer (display : none) I keep seeing the same (bad). With Adobe Reader I see it perfect. We generated this PDF with InDesign, did a trick to try? Thanks.

Hi jscher2000. With hidden text layer (display : none) I keep seeing the same (bad). With Adobe Reader I see it perfect. We generated this PDF with InDesign, did a trick to try? Thanks.
cdfaux 0 izisombululo 8 izimpendulo
Kuphostiwe

Hi Cor-el. With ""Allow pages to choose..." unchecked, it´s OK. But this trick don't resolve the problem, I need assure the compatibility of my PDF. Thanks.

Hi Cor-el. With ""Allow pages to choose..." unchecked, it´s OK. But this trick don't resolve the problem, I need assure the compatibility of my PDF. Thanks.
jscher2000
  • Top 10 Contributor
8695 izisombululo 71074 izimpendulo
Kuphostiwe

Hi cdfaux, what font are you using for that line?

Does the problem only occur when you use a bullet or other special character?

Hi cdfaux, what font are you using for that line? Does the problem only occur when you use a bullet or other special character?
cor-el
  • Top 10 Contributor
  • Moderator
17479 izisombululo 157955 izimpendulo
Kuphostiwe

Which font is Firefox using by default if you enable this setting to allow web page to choose their font(s)?

Which font is Firefox using by default if you enable this setting to allow web page to choose their font(s)? *https://developer.mozilla.org/Tools/Page_Inspector
cdfaux 0 izisombululo 8 izimpendulo
Kuphostiwe

Wow! the problem went away today! Apparently an update was downloaded: But now that's ok for my & creutiman PDF's. Thanks!

Wow! the problem went away today! Apparently an update was downloaded: But now that's ok for my & creutiman PDF's. Thanks!
dkcorreia 0 izisombululo 5 izimpendulo
Kuphostiwe

I just updated to 25.0.1 and I am still having the issue. When I look at this PDF the font in the graphic is all crazy with symbols and it should be arial font. Can you see this PDF correctly?

http://www.xilinx.com/support/documentation/sw_manuals/ug949-vivado-design-methodology.pdf

I just updated to 25.0.1 and I am still having the issue. When I look at this PDF the font in the graphic is all crazy with symbols and it should be arial font. Can you see this PDF correctly? http://www.xilinx.com/support/documentation/sw_manuals/ug949-vivado-design-methodology.pdf
cdfaux 0 izisombululo 8 izimpendulo
Kuphostiwe
Hi dkcorreia. Yes, perfectly. You see bad this? http://www.laserenisima.com/download/pdf/ReporteDeSustentabilidad-MastelloneHnosVF3.pdf
cdfaux 0 izisombululo 8 izimpendulo
Kuphostiwe

dkcorreia, what version of pdf reader? I installed the last: 0.8.696 Maybe that was the real solution.

dkcorreia, what version of pdf reader? I installed the last: 0.8.696 Maybe that was the real solution.
jscher2000
  • Top 10 Contributor
8695 izisombululo 71074 izimpendulo
Kuphostiwe

Hi dkcorreia, this document is over 350 pages. Could you indicate which graphic or graphics have the problem? (I didn't see anything abnormal in the first 50 pages.)

Not sure whether it matters, but I set my default Sans Serif font for "Other Languages" to "Arial Unicode MS", a Windows font with a wider range of character support than regular Arial. (Screen shot attached.)

Hi dkcorreia, this document is over 350 pages. Could you indicate which graphic or graphics have the problem? (I didn't see anything abnormal in the first 50 pages.) Not sure whether it matters, but I set my default Sans Serif font for "Other Languages" to "Arial Unicode MS", a Windows font with a wider range of character support than regular Arial. (Screen shot attached.)
dkcorreia 0 izisombululo 5 izimpendulo
Kuphostiwe

It is working for me today. I refreshed and I can now see all the text in the graphics. I have Firefox 25.0.1 and PDF Plug-in 11.0.05. THanks for all the help. Denise

It is working for me today. I refreshed and I can now see all the text in the graphics. I have Firefox 25.0.1 and PDF Plug-in 11.0.05. THanks for all the help. Denise