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Anushbmx - Your ans. did Not solve the problem. FF won't open normally, gives ONLY 2 ways to open "Safe" or "Reset" HELP!

Kuphostiwe

If I open in "Reset" it does not save the new settings. Still asks open in Safe or Reset.

Problem is it keeps resetting or I use it without extensions.

How can I get FF to simply open naturally.

Using an HP Desktop; Win 7, home edition

If I open in "Reset" it does not save the new settings. Still asks open in Safe or Reset. Problem is it keeps resetting or I use it without extensions. How can I get FF to simply open naturally. Using an HP Desktop; Win 7, home edition

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Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Eminye Imininingwane

Nellus 68 izisombululo 634 izimpendulo
Kuphostiwe

Try to start windows in safe-mode Windows safe-mode

Try to start windows in safe-mode [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true Windows safe-mode]
kobe 441 izisombululo 5048 izimpendulo
Kuphostiwe

If that doesnt work, you need to reply in this thread instead of asking a question.

If that doesnt work, you need to reply in this thread instead of asking a question.

Umnikazi wombuzo

After I start Win in Safe Mode, ... then what do I do to fix this problem?

After I had this problem, I did download all the Windows 'fixes'.

   Since FF (24) won't keep/ or hold the reset settings, should I maybe  somehow un-install this latest FF 24.  
   Then install it again?
   It seems to me that the FF -24- vers is damaged on my computer.
 It is a real time consumer to read all the fixes then they don't work!

I'm almost ready to stop using FF!

After I start Win in Safe Mode, ... then what do I do to fix this problem? After I had this problem, I did download all the Windows 'fixes'. Since FF (24) won't keep/ or hold the reset settings, should I maybe somehow un-install this latest FF 24. Then install it again? It seems to me that the FF -24- vers is damaged on my computer. It is a real time consumer to read all the fixes then they don't work! I'm almost ready to stop using FF!
kobe 441 izisombululo 5048 izimpendulo
Kuphostiwe

Then it is another program on the computer, you may wish to also try a clean reinstall.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Your profile files such as bookmarks, and history will not be affected.
Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

Then it is another program on the computer, you may wish to also try a clean reinstall. Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Your profile files such as bookmarks, and history will not be affected.<br> Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. Please report back to see if this helped you! Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17585 izisombululo 159087 izimpendulo
Kuphostiwe

Make sure that you aren't using a desktop shortcut that has the -safe-mode command line switch appended to the target line in the Properties of the shortcut.

Make sure that you aren't using a desktop shortcut that has the -safe-mode command line switch appended to the target line in the Properties of the shortcut.

Umnikazi wombuzo

Where do I find the command line and target line of the Shortcut?

I don't know how to look for the command lines, nor amend them if they need to be.

Where do I find the command line and target line of the Shortcut? I don't know how to look for the command lines, nor amend them if they need to be.
kobe 441 izisombululo 5048 izimpendulo
Kuphostiwe

Right Click the shortcut => Properties => Target Path (or something similar).

Right Click the shortcut => Properties => Target Path (or something similar).

Umnikazi wombuzo

Where is my data safely saved? Does install automatically get it back?

I have a desk top file that says '''''Old FF Data'''''.? ... Is that MY data or the old program and my data?

I also need my usernames & passwords.

Thanks!

Where is my data safely saved? Does install automatically get it back? I have a desk top file that says ''''''''''Old FF Data''''''''''.? ... Is that MY data or the old program and my data? I also need my usernames & passwords. Thanks!
Nellus 68 izisombululo 634 izimpendulo
Kuphostiwe

in old ff data are stored your data from your old firefox profile. To copy your data in new profile see here Recovering important data from an old profile

in old ff data are stored your data from your old firefox profile. To copy your data in new profile see here [[Recovering important data from an old profile]]
AliceWyman
  • Moderator
240 izisombululo 2598 izimpendulo
Kuphostiwe

lostuserme:

You posted your original, detailed question on Oct 9, 2013 here:

/questions/973752 Upgraded FF - Now continuasly Asks 'Reset' or 'Safe Mode' "Every Time" I open FF - want to just use FF? The answer posted by Anushbmx was to try a clean reinstall.

I'll close the earlier thread since this one is about the same problem. In the future, please stay with the original thread when posting replies, don't start a new one.

'''lostuserme:''' You posted your original, detailed question on Oct 9, 2013 here: [/questions/973752] ''Upgraded FF - Now continuasly Asks 'Reset' or 'Safe Mode' "Every Time" I open FF - want to just use FF? The answer posted by Anushbmx was to try a clean reinstall.'' I'll close the earlier thread since this one is about the same problem. In the future, please stay with the original thread when posting replies, don't start a new one.
AliceWyman
  • Moderator
240 izisombululo 2598 izimpendulo
Kuphostiwe

lostuserme,

If you try to start Firefox normally and you see the Firefox Safe Mode window (shown below) choose the "Start in Safe Mode" option.

Safe Mode Fx 15 - Win

You can also get this window by holding down the Shirt key while double-clicking the Firefox icon.

Firefox Safe Mode is a troubleshooting mode, which disables added extensions, uses the default theme, and disables hardware acceleration. If you can use Firefox in Firefox Safe Mode, try disabling hardware acceleration and then exit Firefox, as suggested in this troubleshooting article:

  1. Click the orange Firefox button at the top left, then select the "Options" button (if there is no Firefox button, go to Tools -> Options).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. At the top of the Firefox window, click on the Firefox button and then select Exit to close Firefox.

Wait a few seconds to make sure Firefox has closed completely. Now start Firefox the way you normally do. Does Firefox now start up without seeing the "Firefox Safe Mode" window? If so, then the problem had to do with hardware acceleration. You can try updating your graphics drivers to see if that fixes it or simply run without hardware acceleration.

Once you get Firefox to start normally, you will need to reinstall your extensions, since a Firefox Reset removed them from the new profile that was created. For details on what a Firefox Reset does, see Refresh Firefox - reset add-ons and settings. You can look through the "Old Firefox Data" folder to see what other data you might want to copy to your current profile.

'''lostuserme, ''' If you try to start Firefox normally and you see the Firefox Safe Mode window (shown below) choose the "Start in Safe Mode" option. [[Image:Safe Mode Fx 15 - Win]] You can also get this window by holding down the Shirt key while double-clicking the Firefox icon. [[Safe Mode|Firefox Safe Mode]] is a troubleshooting mode, which disables added extensions, uses the default theme, and disables hardware acceleration. If you can use Firefox in Firefox Safe Mode, try disabling hardware acceleration and then exit Firefox, as suggested in [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration|this troubleshooting article]]: #Click the orange Firefox button at the top left, then select the "Options" button (if there is no Firefox button, go to Tools -> Options). #Select the ''Advanced'' panel and the ''General'' tab. #Uncheck '''Use hardware acceleration when available'''. #At the top of the Firefox window, click on the Firefox button and then select '''Exit''' to close Firefox. Wait a few seconds to make sure Firefox has closed completely. Now start Firefox the way you normally do. Does Firefox now start up without seeing the "Firefox Safe Mode" window? If so, then the problem had to do with hardware acceleration. You can try updating your graphics drivers to see if that fixes it or simply run without hardware acceleration. Once you get Firefox to start normally, you will need to reinstall your extensions, since a Firefox Reset removed them from the new profile that was created. For details on what a Firefox Reset does, see [[Reset Firefox – easily fix most problems]]. You can look through the "Old Firefox Data" folder to see what other data you might want to copy to your current profile.

Umnikazi wombuzo

I have unchecked the ... "use hardware acceleration ......" and it did not change anything. It still opens with only the two choices.

Thanks for trying! Sandie

I have unchecked the ... "use hardware acceleration ......" and it did not change anything. It still opens with only the two choices. Thanks for trying! Sandie
AliceWyman
  • Moderator
240 izisombululo 2598 izimpendulo
Kuphostiwe

Firefox offers to restart in Safe Mode now when it detects that Firefox previously crashed at startup (bug 294260) so it would be helpful to view recent Firefox crash reports. To get them,

Start in Firefox Safe Mode and then

  1. Enter about:crashes in the address bar
  2. Copy the most recent submitted crash report IDs ... they'll start with bp-
  3. Paste the crash report IDs to your reply here.

You can also use these instructions to get recent crash report IDs.

For other ideas see http://kb.mozillazine.org/Firefox_crashes

Firefox offers to restart in Safe Mode now when it detects that Firefox previously crashed at startup ([https://bugzilla.mozilla.org/show_bug.cgi?id=294260 bug 294260]) so it would be helpful to view recent Firefox crash reports. To get them, Start in [[Safe Mode|Firefox Safe Mode]] and then #Enter '''about:crashes''' in the address bar #Copy the most recent submitted crash report IDs ... they'll start with bp- #Paste the crash report IDs to your reply here. You can also use [https://support.mozilla.org/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash these instructions] to get recent crash report IDs. For other ideas see http://kb.mozillazine.org/Firefox_crashes

Okulungisiwe ngu AliceWyman

Umnikazi wombuzo

When I Delete the Firefox installation folder won't that delete all my settings, bookmarks, etc.?

IF I simply download the new FF (24) a second time, can't I get it to write over the first one, which will keep my settings?

I'm a bit nervous of losing things if I delete the old programs.

Thanks! Sandie

When I Delete the Firefox installation folder won't that delete all my settings, bookmarks, etc.? IF I simply download the new FF (24) a second time, can't I get it to write over the first one, which will keep my settings? I'm a bit nervous of losing things if I delete the old programs. Thanks! Sandie
cor-el
  • Top 10 Contributor
  • Moderator
17585 izisombululo 159087 izimpendulo
Kuphostiwe

No, Firefox stores your personal data in the profile folder that is located elsewhere in a hidden location.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

But make sure that you do not remove personal data in case you would uninstall Firefox as that will remove the Firefox profile folder(s).

You can use this button to go to the Firefox profile folder:

See also:

No, Firefox stores your personal data in the profile folder that is located elsewhere in a hidden location. *C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\Profiles\&lt;profile&gt;\ But make sure that you do not remove personal data in case you would uninstall Firefox as that will remove the Firefox profile folder(s). You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox See also: *http://kb.mozillazine.org/Profile_backup *https://support.mozilla.org/kb/Backing+up+your+information

Okulungisiwe ngu cor-el

herbertaprst 0 izisombululo 1 izimpendulo
Kuphostiwe

If I deleted Firefox installation folder ? So ?? Is it crashed after some time? Is it supports Google drive security Google drive security ?

If I deleted Firefox installation folder ? So ?? Is it crashed after some time? Is it supports [http://www.googleappsecurity.com/google-drive-security-features Google drive security] Google drive security ?