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After opening firefox I am redircted to other pages. I tried to "reset" but this did not help. Can anyone tell me what I should try next??

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I can't use firefox any more because I am redirected to other sites. I tried to reset but this did not work. Can anyone help??

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hello, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Hello Philipp. Thank you for responding to my question. Because I am constantly redireted to other site while using firefox I followed the directions to "RESET"firefox to its default state. Here are the steps that I took: Click help select troubleshooting click reset firefox firefox then closes and then resets the defaults click finish when done This did not help at all and I am searching out other means of troubleshooting to help solve my problems. If anyone has an idea please respond! Thank you! Nora

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ok, could you provide the information i've asked for above?

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I reset Firefox on my Mac OS X 10.7 as it was suggested, in order to get read of a possible malware, but not only it did not solve my problem, but also the Firefox page occupies the whole screen and all the application dock. Please help.

Here is a copy of my troubleshooting information page:

If you're having major problems which you can't resolve, start fresh with only your essential information.

Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
Application Basics
Name 	Firefox
Version 	27.0.1
Update History 	
User Agent 	Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:27.0) Gecko/20100101 Firefox/27.0
Profile Folder 	
Enabled Plugins 	about:plugins
Build Configuration 	about:buildconfig
Memory Use 	about:memory
Crash Reports for the Last 3 Days
Report ID 	Submitted

All Crash Reports
Name 	Version 	Enabled 	ID
Facebook Phishing Protector	4.4.3	true	{023e9ca0-63f3-47b1-bcb2-9badf9d9ef28}
Important Modified Preferences
Name 	Value accessibility.blockautorefresh	true
browser.cache.disk.capacity	358400
browser.cache.disk.smart_size_cached_value	358400
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size.use_old_max	false
browser.places.smartBookmarksVersion	4
browser.sessionstore.upgradeBackup.latestBuildID	20140212131424
browser.startup.homepage_override.buildID	20140212131424
browser.startup.homepage_override.mstone	27.0.1
dom.mozApps.used	true
extensions.lastAppVersion	27.0.1
gfx.blacklist.webgl.msaa	4
network.cookie.cookieBehavior	1
network.cookie.lifetimePolicy	2
network.cookie.prefsMigrated	true
places.history.expiration.transient_current_max_pages	104858
plugin.disable_full_page_plugin_for_types	application/pdf
plugin.importedState	true
privacy.sanitize.migrateFx3Prefs	true
privacy.sanitize.sanitizeOnShutdown	true
Device ID	0x 166
GPU Accelerated Windows	1/1 OpenGL (OMTC)
Vendor ID	0x8086
WebGL Renderer	Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
windowLayerManagerRemote	true
AzureCanvasBackend	quartz
AzureContentBackend	quartz
AzureFallbackCanvasBackend	none
AzureSkiaAccelerated	0
Incremental GC 	true
Activated 	false
Prevent Accessibility 	0
Library Versions
	Expected minimum version	Version in use
NSPR	4.10.2	4.10.2
NSS	3.15.4 Basic ECC	3.15.4 Basic ECC
NSSSMIME	3.15.4 Basic ECC	3.15.4 Basic ECC
NSSSSL	3.15.4 Basic ECC	3.15.4 Basic ECC
NSSUTIL	3.15.4	3.15.4

Okulungisiwe ngu cor-el

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Hi acito777, regarding the display of Firefox, could you be in full screen view? You usually can switch to normal view using one of these methods:

  • The F11 key
  • Slide the mouse pointer all the way to the top of the screen and right-click (or Ctrl+click); if the tab bar slides down, right-click a blank area

Is the redirect problem limited to Firefox or does it affect your other browsers?

Some redirects are caused by changes to your DNS servers. These may be set in your cable/DSL modem, or in a wired/wireless router, or at your operating system level, or in Firefox. To check your Firefox connection setting:

Firefox menu > Preferences > Advanced > Network mini-tab > "Settings" button

The default setting is "Use system proxy settings" but you also can try "No proxy" to see whether that makes any difference.

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Thank you very much jscher2000 for your help! Actually, the next time that I turned my laptop on the Firefox screen was perfect, like before. As you suggested, I checked Firefox connection setting, it was on "Use system proxy settings".

And yes, I have been redirected to other sites on Google Chrome as well. I am currently using a wireless service that my landlord provides for me and my neighbor, by putting an access point in my place and the router is in my neighbor’s house. If redirects are caused by changes to my DNS servers, how can I be sure of it and what can I do about it in order to protect myself?

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Hmm, I think the question of how to investigate your current DNS servers probably is best directed to a networking-oriented or security forum. Perhaps:

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If it happens again then make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).

You can also do a check for malware.