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Firefox causing full system crash

  • 12 uphendule
  • 38 zinale nkinga
  • Igcine ukuphendulwa ngu John99

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I apologise if this is the wrong place to post this, but I thought to share my findings as I have seen other unresolved issues on the support forums matching my issue. I am not really interested in helping to solve the problem, as I have a workaround, but thought that someone in the Mozilla community might appreciate my findings.

Around a week ago, I began seeing regular system freezes. I was unable to pin down the exact cause of the freezes but there were some anomalies:

@Running Windows 7 Professional @No blue screen @Was unable to retrieve any trace or core dump @System ran fine in safe mode, but NOT when running a "clean" boot

I would be running for around 10-30 seconds after login before having a complete lockup and having to cut the power to the PC.

I pinned the crashes on one of two possibilities:

1. Hardware failure 2. Driver conflicts / issues

Instead of turning off services one by one to narrow down the problem, I opted for a complete re-install. I wiped the hard disc and re-installed windows from CD. After completing the initial setup, I left the desktop open for an hour, waiting for any freezes. After an hour of running, I began to start applications, ran solitaire, IE, etc. Another hour passed of me browsing the web with no crash. I installed all system updates and again waited an hour with no crash.

I had thought my problems solved, so I began a few downloads for applications: Deluge, Steam and Firefox. Firefox was the first installer to complete, so I installed and launched, within 10 seconds my system froze again.

After looking for other issues, I've seen there could be a conflict between firefox and my AMD display drivers. I have seen a few of these issues (still unresolved) in the mozilla support pages.

Despite me preferring firefox, I'm not too keen on spending any more of my time to help resolve this issue and am now using (urgh) Chrome. I'll keep an eye on firefox patch notes for any references to the issue and will try again in a few months.

As of writing this, I am back up to a rough description of my system before and have been running chrome with no crashes for 24 hours.

Again, apologies for my hasty description, likely posted in the wrong place, but I hope that someone finds this useful.

All Replies (12)

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Hello, have zou tried to disable HW acceleration in your drivers?

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

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try Windbg on your memory Minidump, maybe you'll see driver causing these BSODs

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Thanks for the information.

However I am not sure this can really be investigated without your help, and also it probably is unlikely Firefox is the culprit if you have a BSOD Windows Crash.

I will quote another post /questions/947832#answer-442441

Firefox is what is called a UserSpace Application, it alone cannot cause a bluescreen. Bluescreens can only be caused by KernelSpace applications (like your Firewall). While these applications may have hooks into Firefox that are buggy, Firefox by itself can't cause a bluescreen. 

Try looking into the error code that your bluescreen gives you.

Okulungisiwe ngu John99

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have been experiencing the same problem for months now =(( . is there a solution to this problem already?

Already unchecked "Use hardware acceleration when available", but it didn't solve the problem :(

Okulungisiwe ngu kitty88

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Sorry you are having problems.

It would be better if I could ask:
Please start a new thread about your own problem .

  1. Please try to follow the prompts to include troubleshooting information
    (May not be easy/possible if Firefox always crashes the computer)
  2. Post back here again to confirm you started a new thread.
  3. Try using Firefox in its safe mode by holding the shift key as you click on the Firefox icon to start it
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Having this problem too. I have uninstalled and reinstalled. I have turned off hardware accelerations and followed a few other tips I've found researching this. My system is stable until I launch FireFox. It will work fine for 30 minutes to a few hours, but sooner or later the cursor will get stuck for a few seconds, then a minute and then the system locks up completely. I can not effect my computer at all from the keyboard or the mouse. I can only kill the power to escape. I have left my computer on overnight without launching Firefox and it is still fine in the morning. If I turn my computer on and do nothing other than launch Firefox and go to bed. It is frozen solid in the morning.

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Do you go to any certain sites, or any site ?

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When I launch Firefox and leave it overnight it is just on the Firefox start page.

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The most painful and hardest to nail down types of crashes.

Try closing Firefox, then in the search box type in:

firefox.exe -p

This is the profile manager, just make a new profile and try and see. this will eliminate the Firefox Profile. You can always switch it back

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Please start new threads about separate crash problems or hangs, (in accordance with the forum guidelines )as I requested upthread. This is an old thread initially reporting a Firefox 23 problem.

Okulungisiwe ngu John99

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Well, I disagree that Firefox can't cause BSOD's. Up until last night I had no BSOD's. Now every time I start Firefox 26.0, I get a BSOD within 5 minutes and sometimes in less than a minute. Launching Firefox causes havoc with my updated graphics driver. I updated Firefox on the 19th of December and though I had no BSOD's for a few days, I don't use Firefox all the time is most likely the reason. I do not have this problem with Chrome.

To make matters worse Mozilla states the following on their Install an older version article;

Although Mozilla has a website with old versions of Firefox for testing purposes, it is not recommended that you use anything but the latest version.

Warning: Using old versions of Firefox poses a significant security risk.

If you can't use the latest version of Firefox, we recommend that you use the latest version of another browser:

Internet Explorer Google Chrome Opera Safar

So, in short Mozilla says, just use another browser!

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Yes Mozilla would prefer users to uses something secure, even if that is another browser.

Ideally Firefox should not Crash. If it does crash it is not normally a BSOD crash.

BSOD crashes are often Graphics related. Does Firefox crash still if you use Windows Safe Mode (use f8 key on booting - Windows to Windows 7)and then start Firefox in Firefox's safe mode.

If you have problems and it is a BSOD crash please start your own thread.
If possible please follow the prompts and include full troubleshooting information in your question. (Use the green button to automate that). This is a quick link that will be recognised as relating to this issue.

If it is an ordinary Firefox crash please paste Firefox Crash IDs into your question

Old thread Firefox 23 era,with multiple questions, >1000 views, now closing.

Okulungisiwe ngu John99