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Firefox continually crashing, no solution, help!

Kuphostiwe

Firefox crashes with 2 hours to sometimes 1 minute intervals - never the same, always random. I am always doing something different at the time. I have tried: Uninstalling/reinstalling firefox, checking for viruses and malware, clearing all kinds of cookies and files, troubleshooting MANY times and each time Firefox crashes, I send a report along with my email, but never get any replies. Please, PLEASE help. It even crashed while writing this report.

I use Windows 7.

Firefox crashes with 2 hours to sometimes 1 minute intervals - never the same, always random. I am always doing something different at the time. I have tried: Uninstalling/reinstalling firefox, checking for viruses and malware, clearing all kinds of cookies and files, troubleshooting MANY times and each time Firefox crashes, I send a report along with my email, but never get any replies. Please, PLEASE help. It even crashed while writing this report. I use Windows 7.

Eminye Imininingwane Yohlelo

Fakela amapulagi

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  • Office Authorization plug-in for NPAPI browsers

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0

Eminye Imininingwane

Joshua Smith 21 izisombululo 139 izimpendulo
Kuphostiwe

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problem? Please report back to us!

Thanks!

Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problem? Please report back to us! Thanks!

Umnikazi wombuzo

No, but here are my last crash reports.

bp-d42cc2ca-9565-4e08-90f5-f03be2130718 18/07/2013 11:02 p.m.
bp-02ab674d-9ec8-4a43-91cd-671642130718 18/07/2013 10:53 p.m.
bp-67eef627-dd1c-4826-9caa-c849d2130718 18/07/2013 6:49 p.m.
bp-f59dfff7-1d95-4b7b-b81a-cd8dc2130718 18/07/2013 6:47 p.m.
bp-e4c6a959-6a8a-4396-8bad-36ee92130718 18/07/2013 6:46 p.m.
No, but here are my last crash reports. <pre><nowiki> bp-d42cc2ca-9565-4e08-90f5-f03be2130718 18/07/2013 11:02 p.m. bp-02ab674d-9ec8-4a43-91cd-671642130718 18/07/2013 10:53 p.m. bp-67eef627-dd1c-4826-9caa-c849d2130718 18/07/2013 6:49 p.m. bp-f59dfff7-1d95-4b7b-b81a-cd8dc2130718 18/07/2013 6:47 p.m. bp-e4c6a959-6a8a-4396-8bad-36ee92130718 18/07/2013 6:46 p.m. </nowiki></pre>

Okulungisiwe ngu cor-el

Joshua Smith 21 izisombululo 139 izimpendulo
Kuphostiwe

Thank you. Is Firefox the only program that is crashing, or are the OS and other programs crashing as well?

Thank you. Is Firefox the only program that is crashing, or are the OS and other programs crashing as well?

Umnikazi wombuzo

No, it is only Firefox. Internet Explorer and other programs work fine.

No, it is only Firefox. Internet Explorer and other programs work fine.
Joshua Smith 21 izisombululo 139 izimpendulo
Kuphostiwe

I contacted the Firefox team, and they said that they have been getting a lot of similar crashes lately, usually caused by "overclocking." Could you please try turning it off or down.

Thanks!

I contacted the Firefox team, and they said that they have been getting a lot of similar crashes lately, usually caused by [https://blogs.msdn.com/b/oldnewthing/archive/2005/04/12/407562.aspx "overclocking."] Could you please try turning it off or down. Thanks!

Umnikazi wombuzo

How do I do that?

How do I do that?

Impendulo Ewusizo

How do I turn off overclocking?

How do I turn off overclocking?
cor-el
  • Top 10 Contributor
  • Moderator
17589 izisombululo 159105 izimpendulo
Kuphostiwe

You need to do that for the CPU (processor) in the BIOS setup when booting the computer.
The Graphics Display card usually comes with a program (accessible via the Control Panel) to make such changes.

You need to do that for the CPU (processor) in the BIOS setup when booting the computer.<br /> The Graphics Display card usually comes with a program (accessible via the Control Panel) to make such changes.

Umnikazi wombuzo

I still do not know how to turn it off, I am in no way an expert.

According to an assessment, my computer is "factory overclocked" and I should not change it at all.

Is there some other way to fix Firefox from crashing?

I still do not know how to turn it off, I am in no way an expert. According to an assessment, my computer is "factory overclocked" and I should not change it at all. Is there some other way to fix Firefox from crashing?

Umnikazi wombuzo

If there is definitely no other way, please give exact instructions.

If there is definitely no other way, please give exact instructions.
cor-el
  • Top 10 Contributor
  • Moderator
17589 izisombululo 159105 izimpendulo
Kuphostiwe

If you didn't make such changes yourself then it is not likely that such changes have been made.

If you didn't make such changes yourself then it is not likely that such changes have been made.

Impendulo Ewusizo

Then could you please help with the original question? Firefox is still crashing every few minutes. I can't even type emails anymore without losing everything.

Then could you please help with the original question? Firefox is still crashing every few minutes. I can't even type emails anymore without losing everything.

Umnikazi wombuzo

This problem is still not fixed.

This problem is still not fixed.
urgetoo 0 izisombululo 3 izimpendulo
Kuphostiwe

here are some crash reports prefixed bp:

bp-18fbaa59-f0dd-4793-9d65-a29f32130730 7/30/2013 6:28 AM bp-82650415-deaa-41c2-a362-cc3cc2130730 7/30/2013 6:12 AM bp-7d87490e-ceda-47b0-9cb7-074f72130920 7/22/2013 7:48 AM bp-a8f62765-f417-4d06-86c2-0f1432130706 7/6/2013 7:34 AM bp-4a361a75-f65e-478d-a9a1-798702130701 7/1/2013 6:44 AM

here are some crash reports prefixed bp: bp-18fbaa59-f0dd-4793-9d65-a29f32130730 7/30/2013 6:28 AM bp-82650415-deaa-41c2-a362-cc3cc2130730 7/30/2013 6:12 AM bp-7d87490e-ceda-47b0-9cb7-074f72130920 7/22/2013 7:48 AM bp-a8f62765-f417-4d06-86c2-0f1432130706 7/6/2013 7:34 AM bp-4a361a75-f65e-478d-a9a1-798702130701 7/1/2013 6:44 AM
cor-el
  • Top 10 Contributor
  • Moderator
17589 izisombululo 159105 izimpendulo
Kuphostiwe

Looks like a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
Looks like a problem with the Flash plugin. You can check for problems with current Flash plugin versions and try these: *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting