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I keep getting prompted to update Firefox even though it is up to date

Kuphostiwe

On my home System, I am [still] running Windows XP. When I go to "Help -> About", I get the message that my version of Firefox (22, I think) is up to date. However, periodically, I keep getting pop-up pages that are blank except for a small square in the middle that states that my browser is out of date and I should "click here" to download the current version. Is this malware? How can I stop this from happening? I have run a couple of anti malware programs that indicate that everything is "clean" but I *still* periodically get these annoying pop-up pages. [Specifically, I have used Malwarebytes Anti Malware and run the full scan and that is in addition to using Norton 360 which also "runs clean".] At the same time, nothing else appears to be affected and currently I just cancel these pages. Any ideas? Note that I went to the "about:configure" exercise to look at the "useragent" and there was nothing there to reset (the "reset option" was "greyed out"). PLEASE NOTE: THE "PROBLEM" HAPPENS ON A DIFFERENT WEB BROWSER FROM THE ONE WHERE I AM POSTING THE QUESTION!!! THANK YOU!!

On my home System, I am [still] running Windows XP. When I go to "Help -> About", I get the message that my version of Firefox (22, I think) is up to date. However, periodically, I keep getting pop-up pages that are blank except for a small square in the middle that states that my browser is out of date and I should "click here" to download the current version. Is this malware? How can I stop this from happening? I have run a couple of anti malware programs that indicate that everything is "clean" but I *still* periodically get these annoying pop-up pages. [Specifically, I have used Malwarebytes Anti Malware and run the full scan and that is in addition to using Norton 360 which also "runs clean".] At the same time, nothing else appears to be affected and currently I just cancel these pages. Any ideas? Note that I went to the "about:configure" exercise to look at the "useragent" and there was nothing there to reset (the "reset option" was "greyed out"). PLEASE NOTE: THE "PROBLEM" HAPPENS ON A DIFFERENT WEB BROWSER FROM THE ONE WHERE I AM POSTING THE QUESTION!!! THANK YOU!!

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • PDF-XChange Viewer Netscape Gecko Plugin
  • Shockwave Flash 11.7 r700
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Next Generation Java Plug-in 10.21.0 for Mozilla browsers
  • ActiveTouch General Plugin Container Version 105
  • GEPlugin
  • 5.1.20125.0
  • Citrix ICA Client Plugin (Win32)
  • Yahoo Application State Plugin version 1.0.0.7
  • IBM 821 Conference Plugin for Mozilla version 8.2.10.911
  • IE Tab Plug-in for Mozilla/Firefox
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • IBM GLOBAL PRINT PLUGIN VER 4.1
  • Bing Bar
  • np-mswmp
  • Office Plugin for Netscape Navigator
  • This plugin allows the user to quickly add people from the BluePages website to their Lotus Notes address book.

Isisebenziso

  • Firefox 17.0.7
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
  • I-URL Yokweseka: http://support.mozilla.org/1/firefox/17.0.7/WINNT/en-US/

Izandiso

  • IBM Add To Notes Address Book BluePages Plugin 1.1.2 (bpaddtonab@firefox-extensions.ibm.com)
  • IBM CCK 2.1.11 (IBM-cck@firefox-extensions.ibm.com)
  • IE Tab + (IBM Edition) 2.04.20110724.3ibm (ietab@ip.cn)
  • Quick Locale Switcher 1.7.8.5 ({25A1388B-6B18-46c3-BEBA-A81915D0DE8F})
  • QuickStores-Toolbar 1.1.0 (quickstores@quickstores.de)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Bing Bar 5.0 (msntoolbar@msn.com) (Akusebenzi)
  • Search Helper Extension 1.0 ({27182e60-b5f3-411c-b545-b44205977502}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2: NVIDIA Quadro 1000M
  • adapterDeviceID: 0x0126
  • adapterDeviceID2: 0x0dfa
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 3-6-2011
  • driverDate2: 3-9-2011
  • driverVersion: 8.15.10.2321
  • driverVersion2: 8.17.12.6763
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerType: Direct3D 10

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130618114625
  • browser.startup.homepage_override.mstone: 17.0.7
  • extensions.lastAppVersion: 17.0.7
  • font.internaluseonly.changed: False
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1373033483
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1323712053
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • security.warn_viewing_mixed.show_once: False

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha
kobe 441 izisombululo 5048 izimpendulo
Kuphostiwe

Are you using Firefox ESR, or the firefox release channel. Your version says 17.0.7.

Are you using Firefox ESR, or the firefox release channel. Your version says 17.0.7.

Umnikazi wombuzo

The "release" where I have the problem is NOT the on the same platform as where I posted this matter. The platform that I am using for this answer is a Laptop running Windows 7 Professional (64 bit) and THAT is the one showing 17.0.7... However, the one where I am having this problem is an OLDER laptop running Windows XP (32 Bit) - and THAT is the one which says "22" and indicates "up to date".....

Can you clarify what is "Firefox ESR" vs. the "firefox release channel"?

The "release" where I have the problem is NOT the on the same platform as where I posted this matter. The platform that I am using for this answer is a Laptop running Windows 7 Professional (64 bit) and THAT is the one showing 17.0.7... However, the one where I am having this problem is an OLDER laptop running Windows XP (32 Bit) - and THAT is the one which says "22" and indicates "up to date"..... Can you clarify what is "Firefox ESR" vs. the "firefox release channel"?
kobe 441 izisombululo 5048 izimpendulo
Kuphostiwe

Firefox ESR = Security updates every 6 wks, full updates per 42 wks. Current version 17.0.7 Firefox Release = Updates every 6 wks. Current version 22.0

Firefox ESR = Security updates every 6 wks, full updates per 42 wks. Current version 17.0.7 Firefox Release = Updates every 6 wks. Current version 22.0

Umnikazi wombuzo

Thank you for the clarification... However, that does not explain why on my Windows XP, (where I am on version 22), I keep on getting these web window pages telling me that I "must" update Firefox....

Thank you for the clarification... However, that does not explain why on my Windows XP, (where I am on version 22), I keep on getting these web window pages telling me that I "must" update Firefox....
ideato 893 izisombululo 6250 izimpendulo
Kuphostiwe

Hello zvi1weiss, see if it is a user agent problem : Firefox is showing the wrong User Agent


thank you

Hello zvi1weiss, see if it is a user agent problem : [https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible?redirectlocale=en-US&redirectslug=Websites+or+add-ons+incorrectly+report+incompatible+browser#w_firefox-is-showing-the-wrong-user-agent Firefox is showing the wrong User Agent] thank you

Umnikazi wombuzo

Will check when I get home -- though I think I checked once and everything seemed correct...

Will check when I get home -- though I think I checked once and everything seemed correct...
cor-el
  • Top 10 Contributor
  • Moderator
17424 izisombululo 157446 izimpendulo
Kuphostiwe

Can you attach a screenshot of that update window?

Use a compressed image type like PNG or JPG to save the screenshot.

Can you attach a screenshot of that update window? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Use a compressed image type like PNG or JPG to save the screenshot.

Umnikazi wombuzo

I can try... The page in question pops up at irregular intervals.. However, if I can not capture the Browser Page, itself, I will try to capture the URL of that Page.

I can try... The page in question pops up at irregular intervals.. However, if I can not capture the Browser Page, itself, I will try to capture the URL of that Page.
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 izisombululo 40091 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Mozilla doesn't use webpage "popups" to notify users that their Firefox installation needs to be updated. You are seeing a fake or malicious prompt.

Mozilla doesn't use webpage "popups" to notify users that their Firefox installation needs to be updated. You are seeing a '''fake''' or malicious prompt.

Umnikazi wombuzo

Thank you -- I ran Malwarebytes anti malware but it did not detect anything -- nor did Norton 60... SO, if it IS "fake" -- I would like to know hwo to get rid of this....

Thank you -- I ran Malwarebytes anti malware but it did not detect anything -- nor did Norton 60... SO, if it IS "fake" -- I would like to know hwo to get rid of this....
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 izisombululo 40091 izimpendulo
Kuphostiwe

If you have the URL of the page, you can report that URL via the fraud report web page. Mozilla is mainly interested in the misuse their Trademarks on "look alike" webpages.
http://www.mozilla.org/en-US/legal/fraud-report/index.html

Other reports about phishing or malicious URLs should be submitted here:
http://www.google.com/safebrowsing/report_badware/


Have you looked through your browsing history for that webpage?

If you have the URL of the page, you can report that URL via the fraud report web page. Mozilla is mainly interested in the misuse their Trademarks on "look alike" webpages. <br /> http://www.mozilla.org/en-US/legal/fraud-report/index.html Other reports about phishing or malicious URLs should be submitted here:<br /> http://www.google.com/safebrowsing/report_badware/ -------- Have you looked through your browsing history for that webpage?

Impendulo Ewusizo

Well, I finally captured a screen shot of a page telling me that my Browser is out of date!.. I will attach the screen shot that I captured and maybe this will help somebody.... Oddly enough, this happened while I was accessing eBay...

Well, I finally captured a screen shot of a page telling me that my Browser is out of date!.. I will attach the screen shot that I captured and maybe this will help somebody.... Oddly enough, this happened while I was accessing eBay...
ideato 893 izisombululo 6250 izimpendulo
Kuphostiwe

Hello, the page is fake and vulnerable : http://www.mywot.com/en/scorecard/secure.oi-installer9.com

forget it.

do a malware check, just in case...

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

thanks

Hello, the page is fake and vulnerable : http://www.mywot.com/en/scorecard/secure.oi-installer9.com forget it. do a malware check, just in case... You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. thanks

Okulungisiwe ngu ideato

msdragonfly 0 izisombululo 2 izimpendulo
Kuphostiwe

Same thing has started happening to me. I have to close out and restart my computer. I have run Malware Bytes and my virus scan and nothing shows up.

Same thing has started happening to me. I have to close out and restart my computer. I have run Malware Bytes and my virus scan and nothing shows up.

Okulungisiwe ngu msdragonfly

Umnikazi wombuzo

I also ran Malware Bytes and nothing showed up... I finally just disregard the browser page that comes up... I have restarted by laptop -- but that is really not a workable solution for me...

I also ran Malware Bytes and nothing showed up... I finally just disregard the browser page that comes up... I have restarted by laptop -- but that is really not a workable solution for me...