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Firefox Keeps Crashing

  • 48 uphendule
  • 28 zinale nkinga
  • 9406 views
  • Igcine ukuphendulwa ngu sharonLL

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When I'm playing http://play.binweevils.com/game.php?cluster=uk, it just keeps freezing then it crashes. What do I do?

All Replies (20)

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You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
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But i dontt knoww howw to do any of that

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sorry, i dont want to go into safe mode

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For some reason I also had 2 Adobe Flash installations, both the same. I uninstalled one and hope that this fixes the occasional crashes which have been occurring.

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I have a similar problem. Firefox keeps crashing. Here are my 5 latest crash reports.

bp-6ed8328c-6090-4f81-9722-2df7f2130620
bp-145235a7-7bd3-421c-9de8-9d1732130620
f26a064b-dfc4-4601-9290-2304b5af9ab8
bp-def1682c-790c-4037-b257-04f5f2130619
bp-83de29be-f0b9-4061-9daa-d454a2130619

Thanks in advance

Okulungisiwe ngu cor-el

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Hi laserfranki

You could have a memory problem as the crash reports indicate that almost all system memory is used.

System Memory Use Percentage: 91/81

Try to increase the page file size to at least 4 GB and possibly install another 2 GB memory.

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No one's helping me!

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You keep rejecting the help that is offered, regarding trying the Windows SafeMode; and by not following cor-el suggestions regarding Flash or at least providing feedback about what you have tried regarding his Flash suggestions.

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I don't know how to do what cor-el said!

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Okulungisiwe ngu kobe

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Is that link for me?

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there are 2 links, both for you and this video http://www.youtube.com/watch?v=DWCVhk5gTps

Okulungisiwe ngu kobe

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Hi, on question 7 (http://prntscr.com/1bcoqo) what size should i put it as?

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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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Application Basics

       Name
       Firefox
       Version
       21.0
       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       FiddlerHook
       2.4.3.7
       false
       fiddlerhook@fiddler2.com
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.search.suggest.enabled
       false
       browser.search.useDBForOrder
       true
       browser.startup.homepage_override.buildID
       20130511120803
       browser.startup.homepage_override.mstone
       21.0
       dom.mozApps.used
       true
       dom.w3c_touch_events.expose
       false
       extensions.lastAppVersion
       21.0
       font.internaluseonly.changed
       false
       gfx.direct3d.checkDX10
       false
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1371893741
       places.history.expiration.transient_current_max_pages
       52776
       plugin.disable_full_page_plugin_for_types
       application/pdf
       privacy.cpd.cookies
       false
       privacy.cpd.downloads
       false
       privacy.cpd.formdata
       false
       privacy.cpd.history
       false
       privacy.cpd.sessions
       false
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       Intel(R) G41 Express Chipset
       Adapter Drivers
       igdumdx32 igd10umd32
       Adapter RAM
       Unknown
       Device ID
       0x2e32
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16492)
       Driver Date
       10-15-2010
       Driver Version
       8.15.10.2226
       GPU #2 Active
       false
       GPU Accelerated Windows
       1/1 Direct3D 10
       Vendor ID
       0x8086
       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) G41 Express Chipset)
       AzureCanvasBackend
       direct2d
       AzureContentBackend
       direct2d
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.6
       4.9.6
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSUTIL
       3.14.3.0
       3.14.3.0
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increase both values by 1.4 times of what they were, that didnt give the info i was looking for, but this should work.

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What do you mean by 1.4?

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Whatever those two boxes say multiply it by 1.4 each. Or just set Max to 4000 and initial to 3750.

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Hi, it doesn't seem to be crashing now but it's turned as slow AS ANYTHING. Is this because of changing the settings?

Scooby123

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Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

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