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why can I not get my recovery key to get my bookmarks back

Kuphostiwe

I synced up my account and uninstall and tried to get my account synced up and I can't get my recovery key or anything so I can sync my computer up

I synced up my account and uninstall and tried to get my account synced up and I can't get my recovery key or anything so I can sync my computer up

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Google Update
  • Shockwave Flash 11.7 r700
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • VLC media player Web Plugin 2.0.6
  • 5.1.20125.0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0

Eminye Imininingwane

the-edmeister
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5420 izisombululo 40428 izimpendulo
Kuphostiwe

Did you save your Sync Key prior to the uninstall?

If not, how about other devices on that Sync account?

Did you save your Sync Key prior to the uninstall? If not, how about other devices on that Sync account?

Umnikazi wombuzo

It usually does it automatically after I sync up and the code I got didn't work. So I was trying to get another one or redownload it and no other devices

It usually does it automatically after I sync up and the code I got didn't work. So I was trying to get another one or redownload it and no other devices
cor-el
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17683 izisombululo 159992 izimpendulo
Kuphostiwe

Impendulo Ewusizo

If you generate a new sync key then all data stored on the Sync server is reset, so you can't retrieve it anymore.

The sync key is used locally to encrypt your data before sending it to the sync server, so you should always backup this key to a safe location.

If you generate a new sync key then all data stored on the Sync server is reset, so you can't retrieve it anymore. The sync key is used locally to encrypt your data before sending it to the sync server, so you should always backup this key to a safe location. *https://support.mozilla.org/kb/ive-lost-my-firefox-sync-account-information *https://support.mozilla.org/kb/how-do-i-manage-my-firefox-sync-account *https://support.mozilla.org/kb/firefox-sync-troubleshooting-and-tips

Umnikazi wombuzo

thank you for your help and I hate to ask, but why is it asking me to update my key, cause I just put in my new sync key and it won't work

thank you for your help and I hate to ask, but why is it asking me to update my key, cause I just put in my new sync key and it won't work
cor-el
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17683 izisombululo 159992 izimpendulo
Kuphostiwe

Which code are you using?

Is this the 12-character code to pair a device or are you entering the full details (username/email and account password and the 26-character sync key)?

Which code are you using? Is this the 12-character code to pair a device or are you entering the full details (username/email and account password and the 26-character sync key)?

Umnikazi wombuzo

both actually

both actually

Umnikazi wombuzo

is there anything i can do or am i sol

is there anything i can do or am i sol
cor-el
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17683 izisombululo 159992 izimpendulo
Kuphostiwe

What is the current situation?

I assume that you are using the correct email and password to connect to the sync account.

Are you using a new sync key or have generated a new sync key or can you still use the original sync key that was initially used to store your data on the sync server?

What is the current situation? I assume that you are using the correct email and password to connect to the sync account. Are you using a new sync key or have generated a new sync key or can you still use the original sync key that was initially used to store your data on the sync server?

Umnikazi wombuzo

a new generated key and yes i am using the right username and pw

a new generated key and yes i am using the right username and pw
cor-el
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17683 izisombululo 159992 izimpendulo
Kuphostiwe

With a new sync key you can only store new data on the sync server.
All data currently stored on the sync server is removed automatically when you generate a new sync key because the sync key is used locally to encrypt data on your computer before uploading it to the sync server.

With a new sync key you can only store new data on the sync server.<br /> All data currently stored on the sync server is removed automatically when you generate a new sync key because the sync key is used locally to encrypt data on your computer before uploading it to the sync server.

Umnikazi wombuzo

so i can't get my old bookmarks then?

so i can't get my old bookmarks then?
cor-el
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17683 izisombululo 159992 izimpendulo
Kuphostiwe

You can't get back your bookmarks from the Sync server once you have created a new sync key, so if you did like you wrote then they are lost.

Did you delete your personal data (Firefox profile folder) or do you still have any data left (e.g. the bookmarkbackups folder would have JSON backups)?

You can't get back your bookmarks from the Sync server once you have created a new sync key, so if you did like you wrote then they are lost. Did you delete your personal data (Firefox profile folder) or do you still have any data left (e.g. the bookmarkbackups folder would have JSON backups)? *http://kb.mozillazine.org/Lost_bookmarks *https://support.mozilla.org/kb/Lost+Bookmarks

Umnikazi wombuzo

not %100 sure, just uninstalled and reinstalled firefox after I got my sync key

not %100 sure, just uninstalled and reinstalled firefox after I got my sync key
Alcartur 0 izisombululo 2 izimpendulo
Kuphostiwe

the recovery key system it's totally idiotic!! If Mozilla can't guarantee my account safety and need a recovery key, why should i trust this feature at all? If you are traveling and need to use your bookmarks in another device, it's impossible!!!! Why the hell i need my data stored in the cloud if i can't remotely access????????????????????

the recovery key system it's totally idiotic!! If Mozilla can't guarantee my account safety and need a recovery key, why should i trust this feature at all? If you are traveling and need to use your bookmarks in another device, it's impossible!!!! Why the hell i need my data stored in the cloud if i can't remotely access????????????????????
cor-el
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17683 izisombululo 159992 izimpendulo
Kuphostiwe

Alcartur received an answer here:

Alcartur received an answer here: *[[/questions/965283#answer-473430]]