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firefox keeps crashing

Kuphostiwe

as it says firedfox wont stopcrashing since update to 21 need help because it is preventing my college work =/

as it says firedfox wont stopcrashing since update to 21 need help because it is preventing my college work =/

Isisombululo esikhethiwe

i found it why it worked had to downgrade flash player to 10.3 hopeful next time it happens u can help and not make me almost lose my grade over -.-

Funda le mpendulo ngokuhambisana nalesi sihloko 2

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0

Eminye Imininingwane

Umnikazi wombuzo

Application Basics

       Name
       Firefox
       Version
       22.0
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.2.4
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       avast! WebRep
       8.0.1483
       false
       wrc@avast.com
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage
       www.solomid.net
       browser.startup.homepage_override.buildID
       20130514181517
       browser.startup.homepage_override.mstone
       22.0
       dom.mozApps.used
       true
       dom.w3c_touch_events.expose
       false
       extensions.lastAppVersion
       22.0
       gfx.direct3d.last_used_feature_level_idx
       0
       gfx.direct3d.prefer_10_1
       true
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       plugin.state.npctrl
       0
       plugin.state.npgoogleupdate
       0
       plugin.state.npnv3dv
       0
       plugin.state.npnv3dvstreaming
       0
       plugin.state.npwlpg
       0
       privacy.sanitize.migrateFx3Prefs
       true
 Graphics
       Adapter Description
       NVIDIA GeForce GTX 570
       Adapter Drivers
       nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
       Adapter RAM
       1280
       Device ID
       0x1086
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16492)
       Driver Date
       1-18-2013
       Driver Version
       9.18.13.1106
       GPU #2 Active
       false
       GPU Accelerated Windows
       1/1 Direct3D 10
       Vendor ID
       0x10de
       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 )
       AzureCanvasBackend
       direct2d
       AzureContentBackend
       direct2d
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.6
       4.9.6
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSUTIL
       3.14.3.0
       3.14.3.0
Application Basics Name Firefox Version 22.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID Adblock Plus 2.2.4 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} avast! WebRep 8.0.1483 false wrc@avast.com Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.startup.homepage www.solomid.net browser.startup.homepage_override.buildID 20130514181517 browser.startup.homepage_override.mstone 22.0 dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 22.0 gfx.direct3d.last_used_feature_level_idx 0 gfx.direct3d.prefer_10_1 true network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.npctrl 0 plugin.state.npgoogleupdate 0 plugin.state.npnv3dv 0 plugin.state.npnv3dvstreaming 0 plugin.state.npwlpg 0 privacy.sanitize.migrateFx3Prefs true Graphics Adapter Description NVIDIA GeForce GTX 570 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM 1280 Device ID 0x1086 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16492) Driver Date 1-18-2013 Driver Version 9.18.13.1106 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 10 Vendor ID 0x10de WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 ) AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.6 4.9.6 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0
ideato 893 izisombululo 6250 izimpendulo
Kuphostiwe

Hello, for your system details you have 22.0 installed (it is in beta not stable) !

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Hello, for your system details you have 22.0 installed (it is in beta not stable) ! We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash. #Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. #Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your cooperation! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

Impendulo Ewusizo

how can i down grade it to version 20 with my bookmarks and addons D; could u post a link on how to or where i can download

how can i down grade it to version 20 with my bookmarks and addons D; could u post a link on how to or where i can download
ideato 893 izisombululo 6250 izimpendulo
Kuphostiwe

Download the new/latest Firefox copy and save the file to the desktop from : http://www.mozilla.org/en-US/firefox/all/

1.Uninstall your current Firefox version.

2.Don't remove personal data when you uninstall the new/latest version.

3.Remove the Firefox program folder before installing that new/latest downloaded Firefox copy, see : http://kb.mozillazine.org/Uninstalling_Firefox

(Is important to delete the program folder to remove all files and to be sure that there are no problems with files that were leftover after the uninstalling.Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data, but be sure that you don't select to remove it.)

4.Install the new/latest Firefox copy.

see also : Install Firefox on Windows


thank you

Download the new/latest Firefox copy and save the file to the desktop from : http://www.mozilla.org/en-US/firefox/all/ 1.Uninstall your current Firefox version. 2.Don't remove personal data when you uninstall the new/latest version. 3.Remove the Firefox program folder before installing that new/latest downloaded Firefox copy, see : http://kb.mozillazine.org/Uninstalling_Firefox (Is important to delete the program folder to remove all files and to be sure that there are no problems with files that were leftover after the uninstalling.Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks or other personal data, but be sure that you don't select to remove it.) 4.Install the new/latest Firefox copy. see also : [https://support.mozilla.org/en-US/kb/install-firefox-windows#os=win7&browser=fx21 Install Firefox on Windows] thank you

Umnikazi wombuzo

i keep freezeing so i have to post on google chrome /sigh

 Application Basics
       Name
       Firefox
       Version
       21.0
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.2.4
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       avast! WebRep
       8.0.1483
       false
       wrc@avast.com
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage
       www.solomid.net
       browser.startup.homepage_override.buildID
       20130511120803
       browser.startup.homepage_override.mstone
       21.0
       dom.mozApps.used
       true
       dom.w3c_touch_events.expose
       false
       extensions.lastAppVersion
       21.0
       gfx.direct3d.last_used_feature_level_idx
       0
       gfx.direct3d.prefer_10_1
       true
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1368977708
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       plugin.state.npctrl
       0
       plugin.state.npgoogleupdate
       0
       plugin.state.npnv3dv
       0
       plugin.state.npnv3dvstreaming
       0
       plugin.state.npwlpg
       0
       privacy.sanitize.migrateFx3Prefs
       true
       toolkit.startup.recent_crashes
       3
 Graphics
       Adapter Description
       NVIDIA GeForce GTX 570
       Adapter Drivers
       nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
       Adapter RAM
       1280
       Device ID
       0x1086
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16492)
       Driver Date
       1-18-2013
       Driver Version
       9.18.13.1106
       GPU #2 Active
       false
       GPU Accelerated Windows
       1/1 Direct3D 10
       Vendor ID
       0x10de
       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 )
       AzureCanvasBackend
       direct2d
       AzureContentBackend
       direct2d
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.6
       4.9.6
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSUTIL
       3.14.3.0
       3.14.3.0
i keep freezeing so i have to post on google chrome /sigh Application Basics Name Firefox Version 21.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID Adblock Plus 2.2.4 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} avast! WebRep 8.0.1483 false wrc@avast.com Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.startup.homepage www.solomid.net browser.startup.homepage_override.buildID 20130511120803 browser.startup.homepage_override.mstone 21.0 dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 21.0 gfx.direct3d.last_used_feature_level_idx 0 gfx.direct3d.prefer_10_1 true network.cookie.prefsMigrated true places.database.lastMaintenance 1368977708 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.npctrl 0 plugin.state.npgoogleupdate 0 plugin.state.npnv3dv 0 plugin.state.npnv3dvstreaming 0 plugin.state.npwlpg 0 privacy.sanitize.migrateFx3Prefs true toolkit.startup.recent_crashes 3 Graphics Adapter Description NVIDIA GeForce GTX 570 Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM 1280 Device ID 0x1086 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16492) Driver Date 1-18-2013 Driver Version 9.18.13.1106 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 10 Vendor ID 0x10de WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 ) AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.6 4.9.6 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0

Impendulo Ewusizo

any idea what http://s.ytimg.com/yts/jsbin/www_base_mod-vflGysQeg.js:1 what is it is? scripting stop responding

any idea what http://s.ytimg.com/yts/jsbin/www_base_mod-vflGysQeg.js:1 what is it is? scripting stop responding

Umnikazi wombuzo

any idea theres no revlevent crash reports in safe mode it just keeps saying not responding any help someone

any idea theres no revlevent crash reports in safe mode it just keeps saying not responding any help someone
cor-el
  • Top 10 Contributor
  • Moderator
17475 izisombululo 157940 izimpendulo
Kuphostiwe

Is Firefox crashing and sends a crash report or is Firefox only hanging and no longer responding?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

Is Firefox crashing and sends a crash report or is Firefox only hanging and no longer responding? If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information". See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Umnikazi wombuzo

its hanging and no longer responding

its hanging and no longer responding
jscher2000
  • Top 10 Contributor
8695 izisombululo 71066 izimpendulo
Kuphostiwe

ytimg.com is a YouTube-related domain.

If you think Flash might be involved, try the following extension which will block Flash until you allow it on a page or site.

https://addons.mozilla.org/firefox/addon/flashblock/

ytimg.com is a YouTube-related domain. If you think Flash might be involved, try the following extension which will block Flash until you allow it on a page or site. https://addons.mozilla.org/firefox/addon/flashblock/
jscher2000
  • Top 10 Contributor
8695 izisombululo 71066 izimpendulo
Kuphostiwe

Could you try running in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any more stable?

Safe mode does not automatically disable plugins. If you want to rule some of those out as well, you can disable them here:

orange Firefox button (or Tools menu) > Add-ons > Plugins category

Could you try running in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some settings). More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using Help > Restart with Add-ons Disabled In the dialog, click "Start in Safe Mode" (''not'' Reset) Any more stable? Safe mode does not automatically disable plugins. If you want to rule some of those out as well, you can disable them here: orange Firefox button (or Tools menu) > Add-ons > Plugins category

Umnikazi wombuzo

safemode its fine outside of it not responding and hanging /sigh didnt have this problem with v20

safemode its fine outside of it not responding and hanging /sigh didnt have this problem with v20

Umnikazi wombuzo

huh doikng soem testing and it only happens on youtube have any idea why?

huh doikng soem testing and it only happens on youtube have any idea why?
jscher2000
  • Top 10 Contributor
8695 izisombululo 71066 izimpendulo
Kuphostiwe

Firefox's Safe Mode works with YouTube but in regular mode Firefox hangs?

Safe Mode disables extensions. Can you make an exception for youtube.com and ytimg.com in AdBlock just in case that is conflicting?

One of the other differences between Safe Mode and regular mode is the following: hardware graphics acceleration. You can disable that in Firefox, and also in Flash if desired.

(A) In Firefox, un-check the box here and restart (this is ):

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Firefox's Safe Mode works with YouTube but in regular mode Firefox hangs? Safe Mode disables extensions. Can you make an exception for youtube.com and ytimg.com in AdBlock just in case that is conflicting? One of the other differences between Safe Mode and regular mode is the following: hardware graphics acceleration. You can disable that in Firefox, and also in Flash if desired. (A) In Firefox, un-check the box here and restart (''this is ''): orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available" (B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Isisombululo Esikhethiwe

i found it why it worked had to downgrade flash player to 10.3 hopeful next time it happens u can help and not make me almost lose my grade over -.-

i found it why it worked had to downgrade flash player to 10.3 hopeful next time it happens u can help and not make me almost lose my grade over -.-

Umnikazi wombuzo

so i have to reinstall shock wave everytime i restart my computer and its pissing me off can we get a fking fix already

so i have to reinstall shock wave everytime i restart my computer and its pissing me off can we get a fking fix already
jscher2000
  • Top 10 Contributor
8695 izisombululo 71066 izimpendulo
Kuphostiwe

Hi krazything, I know this is frustrating. Some of this is a repeat, but to assemble it all together:

Because it works in Safe Mode, the two chief suspects for the crash/hang are:

(1) Use of hardware acceleration of graphics

This is easily disabled in normal mode in Firefox, and also in the Flash player itself (please do both).

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(2) Conflicting Extension

You can review/disable extensions here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category


One of the major differences between Flash 11.3 and later compared with earlier versions is "protected mode." This can be disabled.

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Hi krazything, I know this is frustrating. Some of this is a repeat, but to assemble it all together: ''Because it works in Safe Mode, the two chief suspects for the crash/hang are:'' '''(1) Use of hardware acceleration of graphics''' This is easily disabled in normal mode in Firefox, and also in the Flash player itself (please do both). (A) In Firefox, un-check the box here and restart: orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available" (B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues '''(2) Conflicting Extension''' You can review/disable extensions here: orange Firefox button (or Tools menu) > Add-ons > Extensions category ---- ''One of the major differences between Flash 11.3 and later compared with earlier versions is "protected mode." This can be disabled.'' See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]

Umnikazi wombuzo

tried the alcellerated option still crashes after i restart

tried the alcellerated option still crashes after i restart
jscher2000
  • Top 10 Contributor
8695 izisombululo 71066 izimpendulo
Kuphostiwe

Could you open the about:crashes page, click the fresh crash to make sure it has been transmitted to the Mozilla crash stats server, and then post that ID number in a reply here?

Could you open the '''about:crashes''' page, click the fresh crash to make sure it has been transmitted to the Mozilla crash stats server, and then post that ID number in a reply here?
marj909 0 izisombululo 1 izimpendulo
Kuphostiwe
cc3cd240-258f-47c2-a35d-414f1e154820 30/06/2013 16:27 
bp-db10f7e4-3066-477c-a4d8-89eff2130629 29/06/2013 22:58 
bp-0bec8cf1-7974-46f1-805a-fa03b2130629 29/06/2013 22:50 
bp-9400ca93-933a-4db4-b185-8c4a32130629 29/06/2013 22:49 
5bc1c682-dc2c-4314-989d-869b801c6571 29/06/2013 22:39 
<pre><nowiki>cc3cd240-258f-47c2-a35d-414f1e154820 30/06/2013 16:27 bp-db10f7e4-3066-477c-a4d8-89eff2130629 29/06/2013 22:58 bp-0bec8cf1-7974-46f1-805a-fa03b2130629 29/06/2013 22:50 bp-9400ca93-933a-4db4-b185-8c4a32130629 29/06/2013 22:49 5bc1c682-dc2c-4314-989d-869b801c6571 29/06/2013 22:39 </nowiki></pre>

Okulungisiwe ngu cor-el