Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why does the OPEN WEB LOCATION Box msg keep opening when I try tro type in the name of someone or type anything in the subject line of Yahoo mail? I have to ke

  • 3 uphendule
  • 1 inale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu gdfout

more options

When in Yahoo mail, the OPEN WEB LOCATION box opens for each letter I try to type in in the "To" line and/or the "Subject" line of any new e-mail to someone. I type a letter, the Box opens, and I cannot type anything in the e-mail window anywhere until I close the box. I close the box, type another letter, and the OWL Box open gain. It takes forever to type anything. This started when I updated Firefox to the new 21 version. I Uninstalled and reinstalled Firefox. No help. I uninstalled 21 and re-installed 19 (I was using 19 with no problems until today). No help. The problem will not go away. I note that others have complained of this problem. Is there a fix yet? I have been forced back to IE in the meantime.

When in Yahoo mail, the OPEN WEB LOCATION box opens for each letter I try to type in in the "To" line and/or the "Subject" line of any new e-mail to someone. I type a letter, the Box opens, and I cannot type anything in the e-mail window anywhere until I close the box. I close the box, type another letter, and the OWL Box open gain. It takes forever to type anything. This started when I updated Firefox to the new 21 version. I Uninstalled and reinstalled Firefox. No help. I uninstalled 21 and re-installed 19 (I was using 19 with no problems until today). No help. The problem will not go away. I note that others have complained of this problem. Is there a fix yet? I have been forced back to IE in the meantime.

Isisombululo esikhethiwe

hello, you have two extension present in your profile (DownloadTerms 1.0 & WhiteSmoke New 10.16.2.509) that could be considered malware.

pleasereset firefox and see if those entries are still present afterwards. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Isisombululo Esikhethiwe

hello, you have two extension present in your profile (DownloadTerms 1.0 & WhiteSmoke New 10.16.2.509) that could be considered malware.

pleasereset firefox and see if those entries are still present afterwards. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
more options

Re-setting Firefox took care of the problem. THANK YOU! ! !