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Movie files (.mov) do not display "a plugin is needed to display this content"

Kuphostiwe

Mac user. Movie files (.mov) do not display "a plugin is needed to display this content". What plug-in is required and where can I find it?

Mac user. Movie files (.mov) do not display "a plugin is needed to display this content". What plug-in is required and where can I find it?

Isisombululo esikhethiwe

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 11.7 r700
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Amazon MP3 Downloader Plugin 1.0.17
  • iPhoto6

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

Eminye Imininingwane

{"libraryVersions": {"NSSSMIME": {"minVersion": "3.14.1.0 Basic ECC", "version": "3.14.1.0 Basic ECC"}, "NSSUTIL": {"minVersion": "3.14.1.0", "version": "3.14.1.0"}, "NSS": {"minVersion": "3.14.1.0 Basic ECC", "version": "3.14.1.0 Basic ECC"}, "NSSSSL": {"minVersion": "3.14.1.0 Basic ECC", "version": "3.14.1.0 Basic ECC"}, "NSPR": {"minVersion": "4.9.4", "version": "4.9.4"}}, "javaScript": {"incrementalGCEnabled": true}, "accessibility": {"forceDisabled": 0, "isActive": false}, "application": {"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0", "supportURL": "http://support.mozilla.org/1/firefox/18.0.2/Darwin/en-US/", "version": "18.0.2", "name": "Firefox"}, "modifiedPreferences": {"browser.places.smartBookmarksVersion": 4, "network.cookie.prefsMigrated": true, "print.print_unwriteable_margin_left": 17, "print.print_command": "", "print.print_unwriteable_margin_bottom": 17, "print.print_paper_width": " 8.50", "print.print_in_color": true, "places.last_vacuum": 1301960106, "print.print_shrink_to_fit": true, "accessibility.typeaheadfind.flashBar": 0, "print.print_downloadfonts": false, "privacy.cpd.offlineApps": true, "browser.startup.homepage_override.mstone": "18.0.2", "print.print_oddpages": true, "network.cookie.lifetimePolicy": 2, "browser.privatebrowsing.dont_prompt_on_enter": true, "print.print_unwriteable_margin_top": 17, "print.print_margin_top": "0.5", "privacy.sanitize.sanitizeOnShutdown": true, "print.print_orientation": 0, "print.print_paper_data": 0, "print.print_margin_right": "0.5", "browser.startup.homepage": "about:home", "privacy.sanitize.migrateFx3Prefs": true, "print.print_paper_height": " 11.00", "security.warn_viewing_mixed": false, "gfx.blacklist.webgl.msaa": 4, "privacy.donottrackheader.enabled": true, "print.print_evenpages": true, "privacy.sanitize.timeSpan": 0, "browser.cache.disk.smart_size.first_run": false, "print.print_page_delay": 50, "print.print_scaling": " 1.00", "extensions.lastAppVersion": "18.0.2", "browser.history_expire_days.mirror": 180, "print.print_margin_left": "0.5", "print.print_printer": "", "print.print_paper_size_type": 1, "print.print_pagedelay": 500, "print.print_unwriteable_margin_right": 17, "browser.cache.disk.capacity": 1048576, "browser.startup.homepage_override.buildID": "20130201065344", "print.print_bgimages": false, "print.print_reversed": false, "print.print_margin_bottom": "0.5", "places.history.expiration.transient_current_max_pages": 26844, "browser.tabs.warnOnClose": false, "print.print_paper_size_unit": 0, "browser.cache.disk.smart_size_cached_value": 1048576, "print.print_to_file": false, "places.database.lastMaintenance": 1366234616, "places.history.expiration.transient_optimal_database_size": 42949672, "print.print_bgcolor": false, "privacy.cpd.siteSettings": true}, "extensions": [{"version": "0.26", "name": "Collusion", "isActive": true, "id": "jid1-F9UJ2thwoAm5gQ@jetpack"}, {"version": "1.1", "name": "TinEye Reverse Image Search", "isActive": true, "id": "tineye@ideeinc.com"}, {"version": "1.1a", "name": "Troubleshooter", "isActive": true, "id": "troubleshooter@mozilla.org"}, {"version": "1.1.3", "name": "Firefox PDF Plugin for Mac OS X", "isActive": false, "id": "colesbury@gmail.com"}], "graphics": {"info": {"AzureContentBackend": "none", "AzureCanvasBackend": "quartz", "AzureFallbackCanvasBackend": "none"}, "driverVersion": "", "driverDate": "", "numAcceleratedWindows": 1, "windowLayerManagerType": "OpenGL", "adapterVendorID": "0x10de", "webglRenderer": "NVIDIA Corporation -- NVIDIA GeForce 7300 GT OpenGL Engine", "adapterDrivers": "", "adapterDeviceID": "0x 395", "numTotalWindows": 1, "adapterDescription": "", "adapterRAM": ""}}

jscher2000
  • Top 10 Contributor
8950 izisombululo 73362 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Usually .mov will be played by QuickTime. Could yours have gotten disabled? Check here:

Tools menu > Add-ons > Plugins category

Sometimes plugins are disabled if they are old and have security problems...

If it's not disabled, are you sure you have it installed? For some reason I thought it would be pre-installed on your system. Maybe it needs an update?

Usually .mov will be played by QuickTime. Could yours have gotten disabled? Check here: Tools menu > Add-ons > Plugins category Sometimes plugins are disabled if they are old and have security problems... If it's not disabled, are you sure you have it installed? For some reason I thought it would be pre-installed on your system. Maybe it needs an update?

Umnikazi wombuzo

QuickTime was not installed. I checked the Mozilla Plug-in page but a search for QuickTime yielded no results. How can I upload QuickTime?

QuickTime was not installed. I checked the Mozilla Plug-in page but a search for QuickTime yielded no results. How can I upload QuickTime?
jscher2000
  • Top 10 Contributor
8950 izisombululo 73362 izimpendulo
Kuphostiwe

I think you need to install the full player package from here: http://www.apple.com/quicktime/

Note: You do not need the "Pro" (pay) version to watch media, only for authorizing.

I think you need to install the full player package from here: http://www.apple.com/quicktime/ Note: You do not need the "Pro" (pay) version to watch media, only for authorizing.

Umnikazi wombuzo

Can't install QuickTime from the link you supplied (I'm told it's already installed on my Mac) and it's not available from the Mozilla add-on manager.

Can't install QuickTime from the link you supplied (I'm told it's already installed on my Mac) and it's not available from the Mozilla add-on manager.
jscher2000
  • Top 10 Contributor
8950 izisombululo 73362 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Aha, you already have QuickTime. Unfortunately, Firefox didn't find it. Can you try the method described in this thread (deleting a file and having Firefox re-generate it) and see whether it works for you?

Firefox 19 will not load quicktime plugin.

Aha, you already have QuickTime. Unfortunately, Firefox didn't find it. Can you try the method described in this thread (deleting a file and having Firefox re-generate it) and see whether it works for you? [https://support.mozilla.org/en-US/questions/954407 Firefox 19 will not load quicktime plugin.]

Umnikazi wombuzo

Tried that but Firefox 18.0.2 still can't find a QuickTime plugin. I'm running Mac OS 10.6.8 and did not have this problem with earlier versions of Firefox. So... something else to try or back to Safari?

Tried that but Firefox 18.0.2 still can't find a QuickTime plugin. I'm running Mac OS 10.6.8 and did not have this problem with earlier versions of Firefox. So... something else to try or back to Safari?
user633449 1539 izisombululo 10745 izimpendulo
Kuphostiwe

Try updating to Firefox 20

Try updating to Firefox 20

Umnikazi wombuzo

Firefox 20 didn't solve the problem!

Firefox 20 didn't solve the problem!
cor-el
  • Top 10 Contributor
  • Moderator
17850 izisombululo 161559 izimpendulo
Kuphostiwe
See also: *https://developer.mozilla.org/en-US/docs/Gecko_Plugin_API_Reference/Plug-in_Basics#How%20Gecko%20Finds%20Plug-ins
jscher2000
  • Top 10 Contributor
8950 izisombululo 73362 izimpendulo
Kuphostiwe

There have been some complaints on Apple's forums about this. Something may have changed in the location that QuickTime places the plugin Firefox needs. The article cor-el linked above shows the folders Firefox checks for that file.

According to one old screen shot, the file name is "QuickTime plugin.plugin". If you can find that on your system, you could try copying it into one of those folders.

If it's already there but not recognized, I saw a suggestion to start Firefox in 32-bit mode once -- check about:plugins to confirm that it was recognized -- and then you can go back to 64-bit mode.

There have been some complaints on Apple's forums about this. Something may have changed in the location that QuickTime places the plugin Firefox needs. The article cor-el linked above shows [https://developer.mozilla.org/en-US/docs/Gecko_Plugin_API_Reference/Plug-in_Basics#How_Gecko_finds_plug-ins the folders Firefox checks for that file]. According to one old screen shot, the file name is "QuickTime plugin.plugin". If you can find that on your system, you could try copying it into one of those folders. If it's already there but not recognized, I saw a suggestion to start Firefox in 32-bit mode once -- check about:plugins to confirm that it was recognized -- and then you can go back to 64-bit mode.
cor-el
  • Top 10 Contributor
  • Moderator
17850 izisombululo 161559 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

You can also look at this MozillaZine forum thread.

You can also look at this MozillaZine forum thread. *http://forums.mozillazine.org/viewtopic.php?f=38&t=2642633

Umnikazi wombuzo

cor-el found the solution. Thanks! I followed the thread http://forums.mozillazine.org/viewtopic.php?f=38&t=2642633 and created a new user profile. That did it!

cor-el found the solution. Thanks! I followed the thread http://forums.mozillazine.org/viewtopic.php?f=38&t=2642633 and created a new user profile. That did it!