We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

hi

thank you for assisting , these 5 are on the one pc i use less often so i will still send you another 5 from the other pc when i use it:

d6cfb32b-f525-4e22-b34c-1faa981731cf-browser 4/5/2013 7:33 AM
d6cfb32b-f525-4e22-b34c-1faa981731cf 4/5/2013 7:33 AM
e5667e12-47e2-43a5-ba73-8444459b586b 4/2/2013 4:50 PM
bp-4e88d735-6a6c-450d-a97c-ff8202130307 3/7/2013 5:52 PM
74916ac8-8cc3-4f18-af77-58446d1be450 2/20/2013 1:44 PM

oops - it FREEZES - does that make any difference . it doesnt crash ( does that mean shut down ? )

here are the 5 from the other pc -

bp-acca5f5f-8caf-4f8f-ae04-bee842130312 3/12/2013 10:49 PM
f442eae9-4d02-4884-9e62-1c8829e9b3c9 2/11/2013 10:54 PM
bp-39e9156a-0b10-45b5-aec3-994c52130102 1/2/2013 10:29 PM
bp-7bcfe5e1-d3dc-4860-8344-c323e2121128 11/28/2012 10:15 PM
bp-ddef3d7c-4734-4004-a90c-d10542121105 11/5/2012 6:26 PM

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

hi

thank you for replying

im quite happy to uninstall FF and re install new as the above seems above my IT paygrade LOL . the ''''''ONLY'''''' thing i want to save is my bookmarks . i have backed them up as that JSON file . if i uninstall and re install and then import the saved file will my bookmarks be the exact same as they currently are ?

my one pc uses AVG paid version and the laptop uses symantec paid version

i havent tried safe mode yet

its weird cause one 'solution' i have is to work for a few hours - like 4 then close FF and continue for another 4 and it is ok like that . its just sustained use on both pc makes it freeze

(im wondering if its gmail causing this )

i forgot to mention i also use this http://www.trusteer.com/Products/Trusteer-Rapport-for-Online-Banking to protect all my sites i use passwords for . tomorrow ill disable it for the day and see what happens

i disabled it and my AV and it still freezes

can you clarify my bookmarks question then ill re install

thanks

You should be fine with a JSON backup.
Note that restoring a JSON backup will replace all current bookmarks, so you can consider to create an HTML backup as well.

• http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

See also:

• http://kb.mozillazine.org/Profile_backup
• https://support.mozilla.org/kb/Backing+up+your+information
• https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

thank you kindly

ill do it this week after ive read all the links

much appreciate everyones help

ok ive reinstalled - my bookmarks were all there automatically - NICE !!! :-) - i didnt have to import

it still froze after a few hours

today i will use chrome for gmail ONLY and firefox which i prefer for everything else and let you know what happens

ok - its still freezing BUT only for a little bit - i dont have to control alt del > close firefox

seems like gmail was causing it - memory leak ???

one more thing ill try is safe mode

thank you all

i have tested running chrome only for the whole day and my pc NEVER freezes - pity - i prefer firefox

any other ideas ?

You can check for problems with current Flash plugin versions and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in Flash 11.3 and later
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting

Same situation over here, everyday, every few hours. I don't see why from all the crash reports received every day from all over the world and for the past few years, Mozilla still can't figure out possible reasons and come up with a stable version. From 3.6 up, albeit all the upgrade effort, there has never been a version steady enough for frequent use. What a disappointment!

i have posted a question to my group which i moderate , many said FF freezes their pc's

i have had to stop using it unfortunately .

the fixes above are just too technical for me :-(

i will keep checking for newer versions weekly in the hope a stable one comes

Firefox crashes almost every day after coming out of sleep mode. Sometimes, it recovers and sometimes it doesn't. Last 5 crash reports:

bp-1aa003ff-155e-4a5c-9eee-d97162130610 6/10/2013 9:07 AM
e2dc2f26-7ed1-4572-90ba-bf52bb249d75 6/9/2013 4:05 PM
56d3b6ae-e499-4fa6-bf75-e62cb72f7046 6/3/2013 8:22 AM
bp-9e3690b7-c0fd-4d7e-9508-5457b2130602 6/2/2013 1:04 PM
bp-81b3963d-71e3-43f9-a6d2-19c3a2130531 5/31/2013 9:48 AM

eckhart: Please start a new thread so we can troubleshoot your issue better. Thank you!

Hi eckhart

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

bp-c2b047aa-59c3-46ad-a08a-5ceee2130526 bp-3b0bfb64-93f3-48e0-ad2b-a93f12130630 9998cc72-f5c2-43de-bd74-99ebc11d1d0f bp-bcc34732-f7a8-411b-968f-63c032130621 bp-2b305141-f646-432f-8201-800f52130610