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Since firefox 17.0 everytime firefox updates to a new version (17, 18, 19, 20) norton 360 stops detecting tracking cookies

Kuphostiwe

Since firefox 17.0 EVERYTIME firefox updates to a new version norton 360 stops detecting tracking cookies for several weeks and and then starts again. This has occurred with EVERY version (17, 18, 19, and now 20) what is causing this and who will fix it. I asked this question when 17.0 came out and never received a satisfactory answer. I am sick and tired of having norton 360 only work properly 1/3 the time because of your sick contest with google chrome to bring out new versions. Note - this does NOT occur with bug fixes like 19.01 19.02 for example. I like firefox however if this does not change I will find another browser and remove firefox. Why do you have to bring out these new versions so rapidly - bug fixes and security updates are required to be released rapidly but these new versions are driving me crazy. You need to have better communication with Norton etc. when you bring out new versions but why do you have to bring out new versions every 6 weeks. I set firefox to manually check for updates however when I checked for updates on 4-3-2013 it downloaded and installed the 20.0 update without giving me the choice to install at this time - this needs to be changed to give users the option to download and install when they chose. - Norton says to wait to install until any required patch has been applied to install new versions of firefox but you do not give users that option.

Since firefox 17.0 EVERYTIME firefox updates to a new version norton 360 stops detecting tracking cookies for several weeks and and then starts again. This has occurred with EVERY version (17, 18, 19, and now 20) what is causing this and who will fix it. I asked this question when 17.0 came out and never received a satisfactory answer. I am sick and tired of having norton 360 only work properly 1/3 the time because of your sick contest with google chrome to bring out new versions. Note - this does NOT occur with bug fixes like 19.01 19.02 for example. I like firefox however if this does not change I will find another browser and remove firefox. Why do you have to bring out these new versions so rapidly - bug fixes and security updates are required to be released rapidly but these new versions are driving me crazy. You need to have better communication with Norton etc. when you bring out new versions but why do you have to bring out new versions every 6 weeks. I set firefox to manually check for updates however when I checked for updates on 4-3-2013 it downloaded and installed the 20.0 update without giving me the choice to install at this time - this needs to be changed to give users the option to download and install when they chose. - Norton says to wait to install until any required patch has been applied to install new versions of firefox but you do not give users that option.

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Eminye Imininingwane

the-edmeister
  • Top 25 Contributor
  • Moderator
5420 izisombululo 40434 izimpendulo
Kuphostiwe

Norton is working with Mozilla as far as Firefox update releases.

Norton has a new version of their Firefox add-ons available for the new version of Firefox within hours of Mozilla releasing each new version of Firefox. All you need to do after the new version of Firefox is installed is to run a Norton LiveUpdate to get the updated Norton add-ons for Firefox.

Norton is working with Mozilla as far as Firefox update releases. Norton has a new version of their Firefox add-ons available for the new version of Firefox within hours of Mozilla releasing each new version of Firefox. All you need to do after the new version of Firefox is installed is to run a Norton LiveUpdate to get the updated Norton add-ons for Firefox.
TheOldFox 86 izisombululo 620 izimpendulo
Kuphostiwe

Link to what the-edmeister said - http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-20-amp-Google-Chrome-26-Support-for-Norton-Toolbar/td-p/937023

Norton toolbar news/annoucements/updates are always in the top section of this Norton forum - http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/bd-p/Toolbar_IDSafe

Link to what '''''the-edmeister''''' said - http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-20-amp-Google-Chrome-26-Support-for-Norton-Toolbar/td-p/937023 Norton toolbar news/annoucements/updates are always in the top section of this Norton forum - http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/bd-p/Toolbar_IDSafe *You can also get there by going to the following (scroll down to Norton Toolbar/Identity Safe and click) - http://community.norton.com/

Okulungisiwe ngu TheOldFox

Umnikazi wombuzo

You HAVE NOT answered my question about cookie detection. I have all the latest updates from norton but it still does not detect tracking cookies. This has occurred with EVERY new version of Firefox since 17.0 and I am getting tired of going through this every 6 weeks. please reply with an answer to the question.

You HAVE NOT answered my question about cookie detection. I have all the latest updates from norton but it still does not detect tracking cookies. This has occurred with EVERY new version of Firefox since 17.0 and I am getting tired of going through this every 6 weeks. please reply with an answer to the question.

Umnikazi wombuzo

The Norton toolbar is working however my question was about tracking cookies. which you have NOT addressed.

The Norton toolbar is working however my question was about tracking cookies. which you have NOT addressed.
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 izisombululo 40434 izimpendulo
Kuphostiwe

Didn't see a question mark in your original posting.

You really need to seek an answer from Norton support - this isn't a Firefox support issue.
Didn't see a question mark in your original posting. You really need to seek an answer from Norton support - this isn't a Firefox support issue.

Umnikazi wombuzo

Yes it is a norton problem - but having a new release every 6 weeks dose not help. Isn't it arrogant of Mozilla to expect norton to patch every 6 weeks to support your sick contest whit google?

Yes it is a norton problem - but having a new release every 6 weeks dose not help. Isn't it arrogant of Mozilla to expect norton to patch every 6 weeks to support your sick contest whit google?
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 izisombululo 40434 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Ain't "my" contest! I am a Firefox user like almost all the other support helpers around here - hardly anyone works for Mozilla.

Mozilla's update schedule and frequency for Firefox is what it is.
It is Norton's choice to create add-ons for Firefox, so it is up to them to keep those add-ons updated in a timely fashion. And other than screwing up royal with Firefox 4.0, and lesser so with Firefox 5.0, Norton has done a good job from what I have seen here since Firefox 6.0 came out a year and a half ago.

Ain't "my" contest! I am a Firefox user like almost all the other support helpers around here - hardly anyone works for Mozilla. Mozilla's update schedule and frequency for Firefox is what it is. <br />It is Norton's choice to create add-ons for Firefox, so it is up to them to keep those add-ons updated in a timely fashion. And other than screwing up royal with Firefox 4.0, and lesser so with Firefox 5.0, Norton has done a good job from what I have seen here since Firefox 6.0 came out a year and a half ago.
Amylogamy 1 izisombululo 87 izimpendulo
Kuphostiwe

Hi the-edmeister,

I run the Live Update and scan everyday. I have the same problem as DougHoward. It has happened before after a Firefox update and unfortunately the Norton patch did not fix this. It is aggravating.

Hi the-edmeister, I run the Live Update and scan everyday. I have the same problem as DougHoward. It has happened before after a Firefox update and unfortunately the Norton patch did not fix this. It is aggravating.

Umnikazi wombuzo

Glad to see some one else has noticed this problem. I have posted about this on the Norton forum but have received no response. Back in November I called Norton support and the rep did a remote access and checked my norton 360 installation and found nothing wrong. The Ultimate cause In my opinion is that firefox has made themselves a moving target for anyone to keep up with the frequency of their new versions. Note this does NOT occur with updates such as 19.0.1, 19.0.2 etc. I wish that some one in Norton and Mozilla would acknowledge this problem.

Glad to see some one else has noticed this problem. I have posted about this on the Norton forum but have received no response. Back in November I called Norton support and the rep did a remote access and checked my norton 360 installation and found nothing wrong. The Ultimate cause In my opinion is that firefox has made themselves a moving target for anyone to keep up with the frequency of their new versions. Note this does NOT occur with updates such as 19.0.1, 19.0.2 etc. I wish that some one in Norton and Mozilla would acknowledge this problem.
Amylogamy 1 izisombululo 87 izimpendulo
Kuphostiwe

Hi DougHoward,

I also posted in the Norton forum and the temporary solution was to go the the Firefox Options>Privacy and use the Customs Settings for History and delete the cookies from there. I don't want to do anything like this because it messes up Firefox. I pay for Norton I want things to work like they are supposed to. RIGHT!!!!!

A few weeks ago I had to stop using the Norton Tool Bar because it was making my Firefox crash. Now it is OK. What is wrong with these people!!!!!!
Hi DougHoward, I also posted in the Norton forum and the temporary solution was to go the the Firefox Options>Privacy and use the Customs Settings for History and delete the cookies from there. I don't want to do anything like this because it messes up Firefox. I pay for Norton I want things to work like they are supposed to. RIGHT!!!!! A few weeks ago I had to stop using the Norton Tool Bar because it was making my Firefox crash. Now it is OK. What is wrong with these people!!!!!!

Okulungisiwe ngu Amylogamy

Umnikazi wombuzo

Hi Amylogamy,

Talked to Norton Support rep this afternoon and he told me that when these new versions of Firefox come out they change things that Norton uses to find tracking cookies. The problem is a lack of communication Mozilla and Norton regarding this issue. However Mozilla doesn't help matters any by making Firefox a moving target for Norton or any one else to follow with their 6 week schedule. I believe it is Mozilla's responsibility to ENSURE that they have compatibility one of the major security software on the market before they release new versions - after all they are the ones making the changes. First we must make both Norton and Mozilla acknowledge that this is a problem and solve it. - By the way on your computer have you noticed that after several weeks usually Norton will start detecting the tracking again until the next new of Firefox.

Hi Amylogamy, Talked to Norton Support rep this afternoon and he told me that when these new versions of Firefox come out they change things that Norton uses to find tracking cookies. The problem is a lack of communication Mozilla and Norton regarding this issue. However Mozilla doesn't help matters any by making Firefox a moving target for Norton or any one else to follow with their 6 week schedule. I believe it is Mozilla's responsibility to ENSURE that they have compatibility one of the major security software on the market before they release new versions - after all they are the ones making the changes. First we must make both Norton and Mozilla acknowledge that this is a problem and solve it. - By the way on your computer have you noticed that after several weeks usually Norton will start detecting the tracking again until the next new of Firefox.
Amylogamy 1 izisombululo 87 izimpendulo
Kuphostiwe

Hi DougHoward,

Thanks for the information.  Yes, I have noticed that after a few weeks Norton starts detecting cookies again. This usually happens after a few  Live Updates and another patch. I just hope that there is better communication between Mozilla and Norton in the future. They keep promising but it does not happen.
Hi DougHoward, Thanks for the information. Yes, I have noticed that after a few weeks Norton starts detecting cookies again. This usually happens after a few Live Updates and another patch. I just hope that there is better communication between Mozilla and Norton in the future. They keep promising but it does not happen.
cor-el
  • Top 10 Contributor
  • Moderator
17692 izisombululo 160067 izimpendulo
Kuphostiwe

It is best to disable third-party cookies or at least have them as session cookies if you really need them for some websites.

Current Firefox version have a setting to enable third-party cookies as session cookies.

You can set the Boolean pref network.cookie.thirdparty.sessionOnly to true on the about:config page.

It is best to disable third-party cookies or at least have them as session cookies if you really need them for some websites. *https://support.mozilla.org/kb/Disabling+third+party+cookies Current Firefox version have a setting to enable third-party cookies as session cookies. You can set the Boolean pref network.cookie.thirdparty.sessionOnly to true on the about:config page. *http://kb.mozillazine.org/about:config

Umnikazi wombuzo

HI cor-el,

HI cor-el,

Umnikazi wombuzo

Hi cor-el,

I have third party blocked, However the question is not about that. The problem is the last four versions have broke the cookie detection of Norton - ( THIS I NOT ABOUT THE TOOLBAR OR ANY OTHER ADD-ON IT IS ABOUT BREAKING THE NORTON PROGRAM ITSELF).

Hi cor-el, I have third party blocked, However the question is not about that. The problem is the last four versions have broke the cookie detection of Norton - ( THIS I NOT ABOUT THE TOOLBAR OR ANY OTHER ADD-ON IT IS ABOUT BREAKING THE NORTON PROGRAM ITSELF).
JKSVC 1 izisombululo 17 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Mozilla needs to stay out of Norton's business.....MOZILLA YOU ARE NOT A SECURITY SITE....your a fucking browser and you need to leave other sites alone. MOZILLA need to STOP allowing ALL TRACKING

Mozilla needs to stay out of Norton's business.....MOZILLA YOU ARE NOT A SECURITY SITE....your a fucking browser and you need to leave other sites alone. MOZILLA need to STOP allowing ALL TRACKING

Okulungisiwe ngu JKSVC