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Firefox 19 Crashes after logging into Facebook

  • 8 uphendule
  • 10 zinale nkinga
  • Igcine ukuphendulwa ngu John99

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Java version installed: Java 7 Update 17 Adobe Flash: 11.6 r602

Everytime I log in to Facebook using Firefox, the browser crashes. It also crashes when i Restart with Add-Ons Disabled.

When i type about:crashes in the address bar no crash reports are displayed.

Can anyone please help?

All Replies (8)

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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The Reset Firefox option didn't work and i having the same problem

It seems to be a Java Script problem, because if i disabled Java Script worked


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Thanks for the info, but the reset option did not solve the problem. I did disable JavaScript and logged into Facebook and it did not crash. But then I am unable to use some of the features on the site like chat for example.

Is there any other possible solution. I have already tried uninstall and reinstalling Firefox. Is it possible that there could also be a problem with the script on the Facebook? Although I am able to access the site through IE8 without error.

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You can check for issues caused by plugins like Flash or Java.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

See also:

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Problem Solved, Installed Firefox 20.0 Beta version and no problems at all so far. Firefox not crashing when logging into facebook.

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Not sure if this is the problem here but:


There is apparently a known issue that is being worked on by Facebook developers.

From (sumo)meeting notes

  Firefox Desktop
  Facebook crashes - Caused by the Facebook Desktop plugin. The developer has pushed an update. Users should all be on the newest version in the next few days

There could be a bug filed on this, but I did not find it.

Meanwhile other posts indicate that the workaround is to disable the Facebook Desktop plugin.

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I am having the same problem. I am using Firefox 20. Inevitably, when I am on Facebook, my Mac has a j=kernel panic and a black screen drops down. This happens in Safe mode also. Here are the recent crash report IDs: Report ID

       Date Submitted
   bp-a488f63d-7751-4198-9098-0814121304074/7/1312:29 PM 
41649D53-E899-4671-8F57-38039EE4AE2A4/7/1312:07 PM
A7F8B0D6-B7D3-451F-859C-10D594BC69014/7/1310:30 AM
bp-5219abca-7edd-4127-92a2-ff2e721304074/7/131:11 AM
bp-b2d83b23-7d5a-4671-8294-738ee21304064/6/136:59 AM
219FDB9E-89F0-4A76-BEE9-B33C21BD6DAA4/5/1311:34 PM
D79BF3D8-26F3-41DF-ABBD-BF6421FB0EDA4/5/138:20 PM
bp-82160b11-d58b-402c-93a7-aa7ad21304054/5/133:14 PM
bp-eb5e5999-984f-477d-9b51-8e98521304054/5/133:13 PM
bp-922552fd-d424-4447-b839-64d7c21304054/5/133:06 PM
bp-4ee68c26-5764-42ec-9644-35e7121304054/5/1312:26 PM
bp-e53bf871-af69-4363-86b3-5f17a21304054/5/1312:18 PMb

Okulungisiwe ngu John99

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Please start your own thread.Use /questions/new

Only the submitted CrashID s; the ones starting with bp- are of interest. You seem to have various signatures and are using Firefox120.

You may wish to post back here to confirm you have started another thread.