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I can't open PDF documents

Kuphostiwe

When I click on a PDF, a new tab opens. It gives me the option to open the document directly or save it--this is what I have preferences set to do. However, when I try either of those options nothing happens. It only opens a new blank tab. My specifications are below. I've run all the relevant software updates.

System: OS X 10.8.2

Adobe Reader: 10.1.5

Firefox: 18.0.1

I've seen this problem on other posts and I've done some searching on the web. I've tried the solutions that have been provided and worked for other people, however I noted that they were running older versions of some of the software, etc. Interestingly, I CAN open PDFs that come to me or that I send through Gmail.

I have done the following based on the advice I've seen:

Cleared my downloads list

Tried disabling the Adobe NPAPI Plug-In

In my Firefox preferences: I have set PDF documents to be open by Adobe. I also tried it with Preview. Neither of them worked.

I appreciate any help you can offer.

When I click on a PDF, a new tab opens. It gives me the option to open the document directly or save it--this is what I have preferences set to do. However, when I try either of those options nothing happens. It only opens a new blank tab. My specifications are below. I've run all the relevant software updates. System: OS X 10.8.2 Adobe Reader: 10.1.5 Firefox: 18.0.1 I've seen this problem on other posts and I've done some searching on the web. I've tried the solutions that have been provided and worked for other people, however I noted that they were running older versions of some of the software, etc. Interestingly, I CAN open PDFs that come to me or that I send through Gmail. I have done the following based on the advice I've seen: Cleared my downloads list Tried disabling the Adobe NPAPI Plug-In In my Firefox preferences: I have set PDF documents to be open by Adobe. I also tried it with Preview. Neither of them worked. I appreciate any help you can offer.

Okulungisiwe ngu kylevmorris

Isisombululo esikhethiwe

This what worked very well for me. In case your application preferences file has become corrupted, you could try renaming or deleting it. Help > Troubleshooting Information > "Show Folder" The file is named mimeTypes.rdf and if you rename or delete it, it should be regenerated with default the next time you restart Firefox.

Funda le mpendulo ngokuhambisana nalesi sihloko 2

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 11.5 r502
  • Version 3.10.2.10212
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version 2.2.0.55
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • 5.1.10411.0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:18.0) Gecko/20100101 Firefox/18.0

Eminye Imininingwane

jscher2000
  • Top 10 Contributor
8758 izisombululo 71663 izimpendulo
Kuphostiwe

I think disabling the plugin is the best thing to do. That should avoid the blank tab because Firefox would not try to render the PDF internally. If you do that, does anything change?

I think disabling the plugin is the best thing to do. That should avoid the blank tab because Firefox would not try to render the PDF internally. If you do that, does anything change?
jscher2000
  • Top 10 Contributor
8758 izisombululo 71663 izimpendulo
Kuphostiwe

In case your application preferences file has become corrupted, you could try renaming or deleting it.

Help > Troubleshooting Information > "Show Folder"

The file is named mimeTypes.rdf and if you rename or delete it, it should be regenerated with default the next time you restart Firefox.

In case your application preferences file has become corrupted, you could try renaming or deleting it. Help > Troubleshooting Information > "Show Folder" The file is named mimeTypes.rdf and if you rename or delete it, it should be regenerated with default the next time you restart Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17529 izisombululo 158478 izimpendulo
Kuphostiwe

Impendulo Ewusizo

The Adobe Reader plugin may not be working properly on Mac.

Disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

The Adobe Reader plugin may not be working properly on Mac. * https://support.mozilla.org/kb/pdf-files-are-blank-and-cant-be-downloaded-mac * https://support.mozilla.org/kb/Opening+PDF+files+within+Firefox Disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead. *Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader PDF files may also be found under another entry like Portable document.
Huvotnl 0 izisombululo 7 izimpendulo
Kuphostiwe

I HAVE THE SAME PROBLEM WITH

System: OS X 10.6.8

Adobe Reader: 10.1.5

Firefox: 18.0.1

IS THERE A SOLUTION

I HAVE THE SAME PROBLEM WITH System: OS X 10.6.8 Adobe Reader: 10.1.5 Firefox: 18.0.1 IS THERE A SOLUTION
jscher2000
  • Top 10 Contributor
8758 izisombululo 71663 izimpendulo
Kuphostiwe

Hi Huvotnl, have you disabled the Adobe Acrobat plugin here:

Tools > Add-ons > Plugins category

Hi Huvotnl, have you disabled the Adobe Acrobat plugin here: Tools > Add-ons > Plugins category
Huvotnl 0 izisombululo 7 izimpendulo
Kuphostiwe

Yes I did ! I have event deleted extensions.

Yes I did ! I have event deleted extensions.

Umnikazi wombuzo

I have disabled the plug-in and told the system to use the Adobe application to open PDFs...nothing changed.

If I delete the file you are talking about, will I lose my bookmarks or anything like that???

I have disabled the plug-in and told the system to use the Adobe application to open PDFs...nothing changed. If I delete the file you are talking about, will I lose my bookmarks or anything like that???

Okulungisiwe ngu kylevmorris

jscher2000
  • Top 10 Contributor
8758 izisombululo 71663 izimpendulo
Kuphostiwe

The mimeTypes.rdf file does not contain any bookmarks or personal data. If you are concerned about potential data loss, please make a backup of the contents of your personal settings (Firefox profile) folder before making any deletions.

The mimeTypes.rdf file does not contain any bookmarks or personal data. If you are concerned about potential data loss, please make a backup of the contents of your personal settings (Firefox profile) folder before making any deletions.
rmscown 0 izisombululo 1 izimpendulo
Kuphostiwe

In Preferences--Applications it seems as though the default for some items is "always ask" which doesn't happen! I changed "Preview Document (application/pdf)" from "always ask" to "Use Adobe Reader". I also changed "Preview Document (x-unknown/pdf)" from "always ask" to "Save File". Now the desired content opens in a new window & is downloaded to my desktop (my preference). I use a Mac & am not a computer whiz. This seems like a really stupid problem related to the newest version of Firefox.

In Preferences--Applications it seems as though the default for some items is "always ask" which doesn't happen! I changed "Preview Document (application/pdf)" from "always ask" to "Use Adobe Reader". I also changed "Preview Document (x-unknown/pdf)" from "always ask" to "Save File". Now the desired content opens in a new window & is downloaded to my desktop (my preference). I use a Mac & am not a computer whiz. This seems like a really stupid problem related to the newest version of Firefox.
ernie06896 1 izisombululo 2 izimpendulo
Kuphostiwe

This worked 4 me. Took me a while to find "show folder" that was right in front of me. Thank you

This worked 4 me. Took me a while to find "show folder" that was right in front of me. Thank you
mjkessler5 1 izisombululo 3 izimpendulo
Kuphostiwe

I have the same PDF problem which also has recently appeared. I am using Windows 7 on a 64 bit PC. I have tried multiple options/applications action settings for PDF and none appear to take effect. IE and Chrome work fine.

I have the same PDF problem which also has recently appeared. I am using Windows 7 on a 64 bit PC. I have tried multiple options/applications action settings for PDF and none appear to take effect. IE and Chrome work fine.

Umnikazi wombuzo

I appreciate all the responses and help---but none have worked for me either. If anyone finds success, let me know. For the time being I've just been going to Safari anytime I need to open a PDF.

I appreciate all the responses and help---but none have worked for me either. If anyone finds success, let me know. For the time being I've just been going to Safari anytime I need to open a PDF.
Huvotnl 0 izisombululo 7 izimpendulo
Kuphostiwe

Hello

It works now!

MAC 10.6.8 Firefox 19.0 Adobe 11.0.0 Install extension PDF 3 0 0 2

Remove everything, reinstall everything

Cross my fingers

Hello It works now! MAC 10.6.8 Firefox 19.0 Adobe 11.0.0 Install extension PDF 3 0 0 2 Remove everything, reinstall everything Cross my fingers

Umnikazi wombuzo

Huvotnl,

Can you clarify? Was there an update released? And what do you mean by "remove everything?" What does that specifically entail?

Thanks,

Kyle

Huvotnl, Can you clarify? Was there an update released? And what do you mean by "remove everything?" What does that specifically entail? Thanks, Kyle
Huvotnl 0 izisombululo 7 izimpendulo
Kuphostiwe

Remove Adobe Remove the extension Update Firefox to 19.0 Reload Adobe 11.0 Reload the extension PDF 3 0 0 2

Remove Adobe Remove the extension Update Firefox to 19.0 Reload Adobe 11.0 Reload the extension PDF 3 0 0 2

Umnikazi wombuzo

Ok, what is extension PDF 3002? I think I understand the rest to mean, Update Firefox and delete Adobe the go back and redownload it. Yes?

Ok, what is extension PDF 3002? I think I understand the rest to mean, Update Firefox and delete Adobe the go back and redownload it. Yes?
Huvotnl 0 izisombululo 7 izimpendulo
Kuphostiwe

On Firefox :

Toll Module Extension type PDF in search and you will see PDF Download 3 0 0 2 Dowload this extension

On Firefox : Toll Module Extension type PDF in search and you will see PDF Download 3 0 0 2 Dowload this extension
ernie06896 1 izisombululo 2 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

This what worked very well for me. In case your application preferences file has become corrupted, you could try renaming or deleting it. Help > Troubleshooting Information > "Show Folder" The file is named mimeTypes.rdf and if you rename or delete it, it should be regenerated with default the next time you restart Firefox.

This what worked very well for me. In case your application preferences file has become corrupted, you could try renaming or deleting it. Help > Troubleshooting Information > "Show Folder" The file is named mimeTypes.rdf and if you rename or delete it, it should be regenerated with default the next time you restart Firefox.

Umnikazi wombuzo

Ernie,

That did it! Well some combination of what you said and all the updating stuff. I did try the PDF extension that Huvotnl suggested b/f doing what you suggested, but it didn't work. Anyway, that's months of frustration every time I wanted to download something now resolved.

Now, can you help me understand WHY that worked? How does renaming something change what's inside the file? Also, how did the file get corrupt? Is that any indication of a virus or some other larger problem I should be worried about? Not a tech guy here.

Also, I'm presuming that none of my other info, most importantly bookmarks, were lost, etc. I checked and they all seem to be there in the list. I just like to understand stuff.

Kyle

Ernie, That did it! Well some combination of what you said and all the updating stuff. I did try the PDF extension that Huvotnl suggested b/f doing what you suggested, but it didn't work. Anyway, that's months of frustration every time I wanted to download something now resolved. Now, can you help me understand WHY that worked? How does renaming something change what's inside the file? Also, how did the file get corrupt? Is that any indication of a virus or some other larger problem I should be worried about? Not a tech guy here. Also, I'm presuming that none of my other info, most importantly bookmarks, were lost, etc. I checked and they all seem to be there in the list. I just like to understand stuff. Kyle
Huvotnl 0 izisombululo 7 izimpendulo
Kuphostiwe

Also

Not all sites will work by all mean being able to download PDF file

With some you will have to download manually the file either save or open.

Please use save then open the file. This work for me.

I hope you understand

Also Not all sites will work by all mean being able to download PDF file With some you will have to download manually the file either save or open. Please use save then open the file. This work for me. I hope you understand