uninstalling 18 and installing 17
I installed 18 a few days ago and now it crashes every time I try to close out a tab. I reset firefox- disabled norton toolbar , restarted without add ons, disabled hardware accellerator , vulnorability gizmo. Nothing changes this. Does 17 override 18 if I download it or will it just install as an additional program?
All Replies (3)
Hello jjackson12,
Thank you for posting on Mozilla Support. We value and appreciate you as a user.
If you install a new version of Firefox while it is still present, it will migrate themselves.
1.Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7.
Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.
2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it. 3. Provide us with the crash ids.
Thank You!
Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch Donate more than $30 and get a T-Shirt! https://donate.mozilla.org/page/contribute/joinmozilla
Okulungisiwe ngu Andrew
Well, I found 19 beta and installed that and now it does not crash.. Yet. Thanks, I will do your thing maybe later.
Hello jjackson12,
Thank you for responding back. I am glad that you are able to use version 19 which is our beta version. You can continue to use that version.
Thank You!